Experience

Horizon Energy Group (HEG)

• Utilities
• 1 - 100 Employee

• Senior Business Energy Advisor

  • Jun 2018 - Present



Amazon

• Customer Service Advisor

  • Aug 2017 - Oct 2017

  Dealing with a high quantity of customer queries by phone, chat and email. Providing a high level of customer service by resolving the Issue efficiently to the customers satisfaction. Worked as part of a team to ensure Amazon’s Customer Service was to the highest standard possible.



Abtran

• Aviva Sales Advisor

  • Apr 2016 - Apr 2017

  Providing customers with quotes on their home and motorinsurance in an effective and professional manner by usingthe database software Hi Plus.Working as part of a team to meet sales objectives and dealing with customer queries in a professional manner. Applying insurance practices effectively and using varioussoftware outlets to ensure customers needs are met. Providing customers with the highest standard of customercare.



Energize Media

• Social Media Account Manager

  • Jan 2014 - Nov 2015

  Managing Social Media accounts for local businesses by using various outlets such as Facebook, Twitter & Linkedin. Increased client’s brand awareness by effectively implementing online marketing strategies. Provided clients with advice on their Social Media strategy.Completing design work for content creation for all accounts. Implemented social media analytics software by using Hootsuite & Facebook insights. Effectively used social media paid advertising campaigns including Facebook & Twitter. Analyzed various markets to successfully build engagement for each account. Dealt with customer queries & orders in a professional manner.Meeting with clients & making sales calls to attract new clients. Ensured the quality of service provided to clients not only met but exceeded their expectations. Appraised new digital marketing techniques across all accounts & utilized as opportunities arose.



MSL Engineering Ltd.

• General Operative

  • Apr 2012 - Aug 2013

  Analyzing & inputting data in to an inventory database using the database software Opera. Working with the purchasing team processing invoices & purchase orders.Creating Microsoft Excel spreadsheets to monitor supplies travelling in & out of the workshop. Carried out general office work in preparation for site project documentation & record purposes.Prepared piping & other materials for delivery to various sites. Assisted with the relocation of the company to a new premises.



Pundit Arena

• Ireland
• Spectator Sports
• 1 - 100 Employee

• Sports Writer

  • Nov 2012 - Feb 2013

  Sports Writer for a new up and coming sports website - writing mainly on all aspects of rugby from match reviews to opinion pieces. Working as part of an editorial team to ensure top quality material is produced. Working to various deadlines and actively pursuing material for new fresh articles. Sports Writer for a new up and coming sports website - writing mainly on all aspects of rugby from match reviews to opinion pieces. Working as part of an editorial team to ensure top quality material is produced. Working to various deadlines and actively pursuing material for new fresh articles.