Experience

STORE Capital

• United States
• Financial Services
• 100 - 200 Employee

• Board Member

  • Feb 2022 - Present

  Scottsdale, Arizona, United States



EWC LLC

• United States

• Managing Partner

  • Jan 2016 - Present

  Phoenix, Arizona Area Charlotte NC Edwards Williams Consulting LLC (EWC), led by Managing Partners Jeff Williams and Dave Edwards, advises enterprise clients in banking, insurance, telecom, and payments how to navigate the increasingly complex universe of data, analytics and marketing technology. Put simply, the challenge is how to lead a complex organization AND select and integrate the right set of rapidly advancing data and analytic technologies so that you win with customers and shareholders? Today’s… Show more Edwards Williams Consulting LLC (EWC), led by Managing Partners Jeff Williams and Dave Edwards, advises enterprise clients in banking, insurance, telecom, and payments how to navigate the increasingly complex universe of data, analytics and marketing technology. Put simply, the challenge is how to lead a complex organization AND select and integrate the right set of rapidly advancing data and analytic technologies so that you win with customers and shareholders? Today’s explosion of click-stream data, added to the already massive sources of demographic and behavioral data available at the individual level, has driven an increasingly complex landscape of advanced data management and analytics capabilities. Commercialization of these advances has in turn greatly enhanced the potential for highly personalized interaction with individual customers and prospects across channels and time. However, executives' ability to realize this potential is becoming more rather than less difficult as new technologies emerge. The technology landscape is simply too large and growing too fast for executives to stay on top of it all. And the need to drive higher return on investments and greater customer intimacy is not going away. EWC is here to help you realize the potential of your investments in data, analytics, and marketing technology. We can help you understand when investment in a new capability makes sense and get the most out of your current investments. Show less



TIAA-CREF

• United States

• SVP - Chief Customer Officer

  • Nov 2006 - Jun 2014

  Charlotte, North Carolina Customer Analytics Customer Research Customer Experience Strategy and Mesurement Marketing Capabilities Development



Communities in Schools Charlotte-Mecklenburg

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Board of Directors (Former Board President)

  • Aug 2007 - Jul 2013

  Charlotte, North Carolina Board Chair - 2011/2012



American Express

• United States
• Financial Services
• 700 & Above Employee

• SVP

  • 1995 - 2006

  Customer Acquisitions Marketing Customer Analytics and Modeling Customer Experience Management Customer Sales Optimization and Management