Experience

Canon Ireland

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Integration Specialist

  • 1994 - Present

  Software Specialist Identifying and supporting software and network problems for printers and multifunction systems (b/w and color) Supporting Canon's Enterprise Print Strategy and Virtual Teams As a member of a team supporting integration across Ireland the UK. I am currently the technical lead for a number of global enterprise print engagements. Document management trained, with Canon's Therefore workflow management solution, I am currently integrating this solution within a number of blue chips companies in Ireland and the UK. - Replicating customer’s setup and network environments for troubleshooting (either via VMWare or in a real Lab environment) and providing solutions in a set time frame. - Delivering Pre- and PostSales software support to Canon account managers and field technicians, as well as Canon Partner Channel. - Issues include printing and scanning (FTP, SMB and SMTP) as well as general network problems (i.e. DNS or LDAP issues). - Supported operating systems include Windows 2000/2003/2008, Active Directory, Unix, Linux , Novell,MacOS, AS400, Oracle and SAP. - Provision of training to frontline technical staff both Direct and Indirect Partner Channel. - Escalation point from front line technical staff, with direct contact between National Sales Operation and Canon Inc. Show less



Canon Ireland Ltd

• Senior Systems Specialist

  • Feb 1994 - 2011

  Workflow and output management software for MFP and single function printing devices. Complete software for the preparation, control and monitoring of complex print jobs from various data sources, in black & white and colour on various print media. Print management software and distribution software for Multi Functional Devices, Single Function Devices and Wide Format Printers, which provide overall cost control, cost recovery, secure printing, follow me printing. These devices can be locked down with proxmity card, magnetic card, and pin code. - Pre- and PostSales Support. - Implementation of printing/scanning solutions for Canon MFP and 3rd party MFP and printing devices. - Integration of print tracking and cost recovery software, Canon and 3rd party (Equitrac, Uniflow, Papercut) - Transactional printing (Planet Press Suite, Print Shop Mail, Print Shop Mail Web) - Colour Management Specialist, Device / Paper Profiling, utlising Gretag Macbeth hardware / software on both MFP and LFP - Customer training - IT Consulting Show less