Dave Dilnot

Information Technology Service Desk Manager at Freebridge Community Housing
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Contact Information
us****@****om
(386) 825-5501
Location
King's Lynn, England, United Kingdom, UK

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5.0

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Tobie Fysh

Dave has in a very short amount of time proved himself to be able to cope with extra tasks that he is called upon to deliver. His use of Mary Gober Customer Service skills ensure that while he may have to juggle many competing tasks the client remains informed and up to date on progress, this is a real asset in the busy team we worked in together. Although employed to specifically deal with one facet of ICT, Dave has been keen to learn and has demonstrated great initiative when called upon to assimilate new knowledge quickly. His documentation skills ensure that team members are not locked out of work when he is unavailable.

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Credentials

  • SDI Service Desk Manager V8 - higher mastery
    The Service Desk Institute (SDI)
    Oct, 2021
    - Nov, 2024
  • ITILS Foundation V3
    Adapt

Experience

    • United Kingdom
    • Non-profit Organization Management
    • 100 - 200 Employee
    • Information Technology Service Desk Manager
      • Apr 2020 - Present

    • ICT Service Desk Team Leader
      • Mar 2018 - Apr 2020

    • Systems Administrator
      • Apr 2017 - Mar 2018

    • United Kingdom
    • Education Administration Programs
    • 200 - 300 Employee
    • Lecturer in Computing
      • Aug 2016 - Apr 2017

    • United Kingdom
    • Non-profit Organization Management
    • 100 - 200 Employee
    • Business Systems Support Analyst
      • May 2014 - Aug 2016

    • Travel Arrangements
    • 700 & Above Employee
    • Tour Operations Systems Executive
      • Sep 2013 - May 2014

Education

  • Anglia Ruskin University
    Bachelor's Degree, Computer Science
    2010 - 2013
  • Springwood High School
    2000 - 2006

Community

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