Dave Dilnot
Information Technology Service Desk Manager at Freebridge Community Housing- Claim this Profile
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Bio
Tobie Fysh
Dave has in a very short amount of time proved himself to be able to cope with extra tasks that he is called upon to deliver. His use of Mary Gober Customer Service skills ensure that while he may have to juggle many competing tasks the client remains informed and up to date on progress, this is a real asset in the busy team we worked in together. Although employed to specifically deal with one facet of ICT, Dave has been keen to learn and has demonstrated great initiative when called upon to assimilate new knowledge quickly. His documentation skills ensure that team members are not locked out of work when he is unavailable.
Tobie Fysh
Dave has in a very short amount of time proved himself to be able to cope with extra tasks that he is called upon to deliver. His use of Mary Gober Customer Service skills ensure that while he may have to juggle many competing tasks the client remains informed and up to date on progress, this is a real asset in the busy team we worked in together. Although employed to specifically deal with one facet of ICT, Dave has been keen to learn and has demonstrated great initiative when called upon to assimilate new knowledge quickly. His documentation skills ensure that team members are not locked out of work when he is unavailable.
Tobie Fysh
Dave has in a very short amount of time proved himself to be able to cope with extra tasks that he is called upon to deliver. His use of Mary Gober Customer Service skills ensure that while he may have to juggle many competing tasks the client remains informed and up to date on progress, this is a real asset in the busy team we worked in together. Although employed to specifically deal with one facet of ICT, Dave has been keen to learn and has demonstrated great initiative when called upon to assimilate new knowledge quickly. His documentation skills ensure that team members are not locked out of work when he is unavailable.
Tobie Fysh
Dave has in a very short amount of time proved himself to be able to cope with extra tasks that he is called upon to deliver. His use of Mary Gober Customer Service skills ensure that while he may have to juggle many competing tasks the client remains informed and up to date on progress, this is a real asset in the busy team we worked in together. Although employed to specifically deal with one facet of ICT, Dave has been keen to learn and has demonstrated great initiative when called upon to assimilate new knowledge quickly. His documentation skills ensure that team members are not locked out of work when he is unavailable.
Credentials
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SDI Service Desk Manager V8 - higher mastery
The Service Desk Institute (SDI)Oct, 2021- Nov, 2024 -
ITILS Foundation V3
Adapt
Experience
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Freebridge Community Housing
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United Kingdom
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Non-profit Organization Management
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100 - 200 Employee
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Information Technology Service Desk Manager
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Apr 2020 - Present
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ICT Service Desk Team Leader
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Mar 2018 - Apr 2020
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Systems Administrator
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Apr 2017 - Mar 2018
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College of West Anglia
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United Kingdom
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Education Administration Programs
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200 - 300 Employee
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Lecturer in Computing
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Aug 2016 - Apr 2017
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Freebridge Community Housing
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United Kingdom
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Non-profit Organization Management
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100 - 200 Employee
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Business Systems Support Analyst
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May 2014 - Aug 2016
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Thomas Cook Group plc
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Travel Arrangements
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700 & Above Employee
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Tour Operations Systems Executive
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Sep 2013 - May 2014
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Education
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Anglia Ruskin University
Bachelor's Degree, Computer Science -
Springwood High School