Experience

Propeller Industries

• United States
• Financial Services
• 1 - 100 Employee

• COO

  • Sep 2022 - Aug 2023

  Boston, Massachusetts, United States Propeller helps great entrepreneurs build great companies by providing 'finance as a service' with deep expertise in the needs of venture-backed firms.



Park Place Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Chief Operating Officer

  • Sep 2019 - Jun 2022

  Greater Boston Area



eFront

• France
• Software Development
• 1 - 100 Employee

• Chief Customer Success Officer

  • May 2017 - Jun 2019

  Greater Boston Area Responsible for all post-sale customer facing activities: Professional Services, Account Management, and Customer Support. Drive the customer experience from implementation through to ongoing support. Help clients maximize the value of their solution through proactive account management.

• Chief Services Officer

  • May 2016 - Jun 2019

  Greater Boston Area Lead the global professional services team at eFront, reporting to the CEO. The PS team helps our clients realize the value of our technology through the implementation, configuration, and customization of our solutions. Manage all aspects of the global P&L, from revenue to margin.



FICO

• United States
• Software Development
• 700 & Above Employee

• Vice President, SMS (Sales, Marketing, & Services) Operations; Global Professional Services

  • Mar 2015 - Apr 2016

  Greater Boston Area Lead operations for the combined sales, marketing, and services organization. Help drive GTM and sales strategy, annual/quarterly planning and forecasting, metrics & measurements across the business, sales productivity, investment opportunities, etc. Manage a set of key transformational workstreams to significantly advance FICO. In addition, lead the Global PS organization, representing over 900 people and ~ $200MM in revenue.



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vice President, Strategy & Operations, Global Professional Services

  • Oct 2013 - Feb 2015

  Greater Boston Area Lead strategy and operations for the ~$2 billion global professional services business. Led the annual planning process in conjunction with finance to focus on a set of strategic levers to improve the business. Drove transformation programs across sales and delivery to increase growth, sold margin, and delivered margin. Put processes in place to systematically set targets for and inspect key levers of the PS business that have the biggest impact on margin. Led an effort to completely… Show more Lead strategy and operations for the ~$2 billion global professional services business. Led the annual planning process in conjunction with finance to focus on a set of strategic levers to improve the business. Drove transformation programs across sales and delivery to increase growth, sold margin, and delivered margin. Put processes in place to systematically set targets for and inspect key levers of the PS business that have the biggest impact on margin. Led an effort to completely overhaul our GTM and delivery motion with one of our largest and most strategic partners.

• Vice President, Americas, EMC Consulting

  • Jan 2011 - Oct 2013

  Hopkinton, MA Responsible for the EMC Consulting business in the Americas, consisting of 1000 people and over $500 million in revenue. Accountable for sales through delivery, including GTM, offerings, P&L responsibility, quality, etc.



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vice President/GM, Application Consulting Practice, EMC

  • Aug 2004 - Aug 2010



McKinsey & Company

• Business Consulting and Services
• 700 & Above Employee

• Engagement Manager

  • Sep 2001 - Sep 2004

  Greater Boston Area Associate and then Engagement Manager focused on the High-Tech space. Specialized in GTM strategy and design, pricing, and service operations for both customer support and professional services.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Submarine Officer

  • May 1992 - Oct 1999