Experience

Weiss Technik North America, Inc.

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Information Technology Help Desk Administrator

  • Jul 2016 - Present

  Promote excellent customer service and effective response times by providing technical leadership and training to the help desk team in various operational procedures and troubleshooting techniques for maintaining computer hardware, Windows operating systems, office productivity software, and department-specific applications. Oversee adherence of team efforts with quality of service guidelines pertaining to the administration of Active Directory users, Security Groups, and Exchange Server user accounts.Key Achievements:• Enhanced the effectiveness of technical support delivery process by implementing all new hire and termination standard procedures in accordance with relevant IT requirements.• Maintained optimum efficiency of IT support operations through the development and constant improvement of documentation for various IT-specific procedures and functions for addressing performance issues, configuring utility software, and integrating new technologies.• Elevated the overall technical skill set of the organization by training end users on the proper usage of company’s official hardware and software.• Made significant contributions to the continuous improvement of the company’s IT infrastructure by conducting research on the latest technological trends and developments.



Leadec

• Germany
• Manufacturing
• 700 & Above Employee

• It Specialist

  • Aug 2014 - Jul 2016

  Provided technical assistance and support to all trouble resolution activities for various hardware, software, telecom, and network problems. Orchestrated the setup, installation, maintenance, troubleshooting, and upgrade of personal and mobile computer hardware, software, peripherals, mobile devices, and network equipment. Oversaw the creation of new user accounts within the proper security groups.Key Achievements:• Improved data backup capabilities through regular imaging and reimaging of the company’s critical data using SCCM, backing-up of returned computer equipment, and transferring of old user files to new storage solutions for optimum accessibility.• Ensured operational availability and readiness of all printers by providing regular maintenance support to all corporate office printers.• Streamlined operational; procedures, which made new hire setup process more efficient.



Cincinnati State Technical and Community College

• Help Desk Agent

  • Apr 2014 - Aug 2014

  Provided support to faculty and staff with connectivity to the College computing network via the college-owned computer issued to them. Managed faculty, staff, and student accounts used to access College information systems (e-mail, Blackboard, Colleague, MyServices etc.). Was responsible for maintaining the operation and functionality of all college-owned technology hardware used on campus, such as computers, printers, scanners, telephones, etc. Was responsible for the operation and integrity of all campus-owned software that is installed on college-owned computers, servers, and systems. Answered questions related to the operation or functionality of departmentally- specific software applications when time and resources were available. Saved data, reimaged machines, and replaced data on school owned equipment.



Worldcolor

• Printing Services
• 300 - 400 Employee

• Stitcher Operator

  • 1993 - 2010