Experience

Pacific Power Group

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Branch Operations Manager

  • Jun 2018 - Present

  • Provide overall branch leadership and operational oversight in Oregon and Southwest Washington for the Power Generation industry representing Rolls Royce Power Systems • Heavy focus on managing data center commissioning efforts and executing large scale services • Manage and work from key financial initiatives utilizing financial reporting and operational KPI’s • Oversee main branch and three remote locations • Make critical policy and strategic planning decisions • Develop and implement operational policies, processes, and procedures • Oversee and establish budgeting, reporting and strategic initiatives • Work with senior leadership and stakeholders • Build and develop cohesive teams • Build and develop alliances and partnerships with customers and other key organizations Show less



Pacific Power Group

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Business Development and Recruiting Manager

  • Sep 2016 - 2018

  • Provide guidance and coordination in creating and developing current job descriptions • Perform job analysis tasks to help analyze and determine needs in organizational structure • Perform recruiting for all company business segments, branches and positions including phone screens and in-person interviews • Ensure key operational aspects such as headcount and wage level are met on job posting requests • Provide HR department insight on key issues utilizing industrial knowledge and organizational experience • Communicate with branch and corporate leaders on staffing needs and recruiting metrics Show less



Pacific Truck Centers a Division of Valley Freightliner Inc

• Ridgefield, Washington, United States

• Divisional Warranty Manager

  • Nov 2015 - Nov 2016

  • Provide leadership and guidance for corporate and branch administrators in all warranty processes • Provide training of warranty procedures and processes • Ensure factory policy compliance and facilitate internal audits • Be liaison for branches and factory representatives • Provide leadership and guidance for corporate and branch administrators in all warranty processes • Provide training of warranty procedures and processes • Ensure factory policy compliance and facilitate internal audits • Be liaison for branches and factory representatives



Pacific Power Group

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Corporate Warranty Manager

  • May 2011 - 2015

  • Provide leadership and guidance for corporate and branch administrators in all warranty processes • Provide training of warranty procedures and processes • Developed internal warranty and service process audit program • Ensure factory policy compliance and facilitate internal audits • Developed reporting for warranty claim processors and branch service administrators relating to claim submittal and account receivables • Be liaison for branches and factory representatives • Developed central warranty processes to unify and increase warranty gross profit across multiple branches • Provide operational support and corporate oversight for various branches Show less



Pacific Golf & Turf

• United States
• Retail
• 1 - 100 Employee

• Service & Operations Manager

  • 2009 - 2011

  • Manage and oversee service and parts operations across Oregon territory • Established service shop best practices in a new division that was previously less efficient and profitable • Provided service department guidance to sister branches • Help establish division-wide processes that ensured a seamless customer experience across multiple branches • Managed rental fleet maintenance and inventory levels • Managed pick and delivery logistics for rental fleet, golf course fleets and various service events • Managed and coordinated golf course fleet installs and lease returns Show less



Pacific Power Group

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Chassis Shop Foreman

  • 2008 - Dec 2009

  • Provide leadership and guidance to technicians ensuring a safe and profitable shop • Assess problems and repairs to help determine estimates and best practices • Communicate with customers, technicians, and management to help add value to the shop and customer’s experience • Ensure Technicians are working at peak efficiency and provide instructional feedback to foster development • Help coordinate workload and scheduling of work efforts • Provide leadership and guidance to technicians ensuring a safe and profitable shop • Assess problems and repairs to help determine estimates and best practices • Communicate with customers, technicians, and management to help add value to the shop and customer’s experience • Ensure Technicians are working at peak efficiency and provide instructional feedback to foster development • Help coordinate workload and scheduling of work efforts



Formerly McCoy Freightliner

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Technician & Service Advisor

  • 1988 - 2008

  • Started as an apprentice technician and developed to full journeyman technician within two years • Performed all aspects of diesel truck diagnostics and repair • Specialized in alignments, suspension, steering and vibration analysis • One of very few technicians on the west coast trained on an electric vibration analyzer (EVA) • Provided service support for hometown factory aftermarket service representatives related to drivability and vibrations • Transferred to lead service advisor for last year of employment Show less