Experience

Berkeley Student Cooperative

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager

  • Nov 2020 - Present

  Oversee Housing, Central Food & Supplies, Maintenance, and IT Depts. for North America's largest student housing cooperative (20 properties, 1250 students). Responsible for the application of administrative policy, contractual provisions, and local, state, and federal housing requirements. Monitor member eligibility and contract enforcement. Guide web application development & software selection and implementation. Support and advise the Vice President of Internal Affairs and the… Show more Oversee Housing, Central Food & Supplies, Maintenance, and IT Depts. for North America's largest student housing cooperative (20 properties, 1250 students). Responsible for the application of administrative policy, contractual provisions, and local, state, and federal housing requirements. Monitor member eligibility and contract enforcement. Guide web application development & software selection and implementation. Support and advise the Vice President of Internal Affairs and the Administrative Committee and the Internal Affairs Committee of the Board.

• Acting Executive Director

  • Jul 2021 - Jun 2022

  Served as Acting Executive Director for 11 months during a period of high staff turnover and senior management vacancies, while also overseeing the Operations, Finance and Accounting, Development, and Cooperative Experience Depts. Filled numerous, crucial senior manager and director vacancies. Developed $12M organizational budget with Board and senior managers. Negotiated favorable outcomes on two key leases.



Mercy Housing

• United States
• Non-profit Organizations
• 700 & Above Employee

• Area Director of Property Operations; Regional Director of Property Operations

  • Mar 2019 - Sep 2020

  Provided oversight of operations, maintenance, and financial performance of permanent supportive housing portfolio in San Francisco (5-16 properties, 500-1600 units). Supervised Property Managers, Area Directors, Regional Maintenance Specialist, and site staff. Successfully guided two lease-ups to meet extraordinarily tight deadlines (108 units in 1½ months; 79 units in 3 months). Developed operating budgets, stewarded portfolio’s conversion to new software system (Yardi to OneSite). Provided oversight of operations, maintenance, and financial performance of permanent supportive housing portfolio in San Francisco (5-16 properties, 500-1600 units). Supervised Property Managers, Area Directors, Regional Maintenance Specialist, and site staff. Successfully guided two lease-ups to meet extraordinarily tight deadlines (108 units in 1½ months; 79 units in 3 months). Developed operating budgets, stewarded portfolio’s conversion to new software system (Yardi to OneSite).



Brilliant Corners

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Regional Property Manager - Northern California

  • Aug 2017 - Mar 2019

  Led 13-person team (4-7 direct reports) to oversee operations and maintenance of 85 residential care homes and a 15-unit HUD Section 811 building for people with intellectual and developmental disabilities. Managed growth of portfolio and staff to twice their original size. Led 13-person team (4-7 direct reports) to oversee operations and maintenance of 85 residential care homes and a 15-unit HUD Section 811 building for people with intellectual and developmental disabilities. Managed growth of portfolio and staff to twice their original size.



AvalonBay Communities

• United States
• Real Estate
• 700 & Above Employee

• Community Supervisor

  • Feb 2006 - Aug 2017

  Managed operations, financial performance, leasing, customer service, and maintenance of luxury, urban, high-rise and mid-rise and suburban, garden-style apartment communities. Achieved multiple communities’ highest-ever audit scores while manager. Outperformed market peers and exceeded budgeted NOI. Exceeded customer service goals. Responsible for multiple sites and mixed-use properties. Led teams of up to 6 associates. Experienced with SF Rent Control, BMR programs, and dispositions. Managed operations, financial performance, leasing, customer service, and maintenance of luxury, urban, high-rise and mid-rise and suburban, garden-style apartment communities. Achieved multiple communities’ highest-ever audit scores while manager. Outperformed market peers and exceeded budgeted NOI. Exceeded customer service goals. Responsible for multiple sites and mixed-use properties. Led teams of up to 6 associates. Experienced with SF Rent Control, BMR programs, and dispositions.



Tenderloin Housing Clinic

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Property Supervisor

  • Apr 2004 - Feb 2006

  Supervised operations and maintenance of a portfolio of SRO residential hotels (5 properties, 535 total units) with supportive housing for formerly homeless single adults. Supervised, trained and supported on-site property managers. Responded to resident grievances. Liaison to property owners. Ensured compliance with funding agency requirements. Member of asset team for renovation of new acquisition.

• Lead Housing Specialist, CalWORKs Housing Subsidy Program

  • Aug 2000 - Apr 2004

  Designed policies, procedures and forms for new family housing subsidy program. Trained and supervised staff. Assisted low-income families in finding and maintaining housing, achieving financial self-sufficiency, and navigating HUD Section 8 Housing Choice Voucher Program. Recruited property owners and managers to accept rent subsidy. Ensured properties' compliance with HUD Housing Quality Standards.

• Tenant Support Counselor, PAES Housing Subsidy Program

  • May 1999 - Aug 2000

  Provided case management to low-income single adults in supportive housing in SRO residential hotels. Assisted residents in maintaining housing and employment. Worked with management and support staff on-site. Established and facilitated tenant organizations to empower residents to improve their living conditions.

• VISTA (Volunteers In Service To America)

  • Aug 1998 - Apr 1999

  Assisted Tenant Organizer and Executive Director in local and national organizing campaigns related to low-income housing.