Experience

Vital Choice Wild Seafood and Organics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director Of Operations

  • Oct 2019 - Present

  Leading Quality Assurance, Inventory, Warehouse and Purchasing/Buying teams. Drive staff development through regular feedback, performance reviews, and creating individual growth plans to ensure excellence and employee growth. Foster a culture of achievement and accountability throughout the operations team. Responsible for key business metrics including P&L responsibility for Operational COGS. Building partnerships throughout the organization to ensure alignment and create efficiency. Manage day-to-day relationship with logistics partners. Manage product supplier and processor relationships ensuring Vital Choice receives quality products on schedule at the specified price. Manage carrier relationships to optimize costs and performance. Oversee inventory manager and inventory planner to ensure products are in stock and in ideal locations for a great customer experience and controlling operational expenses. Ensure inventory levels are maintained as needed to satisfy business trends and objectives. Oversee inventory flow to maintain accurate inventory, including physical inventory and reconciliation. Improve Vital Choice shipping matrix. Implement warehouse operations systems in collaboration with technical team. Meet regularly with team(s) to review, analyze, and develop actionable plans to improve business processes. Ensure warehouse operates at peak efficiency in line with best-in-class safety standards. Show less



ProPack Inc.

• Insurance
• 1 - 100 Employee

• • Sep 2018 - Oct 2019

  I manage day to day operations for two locations in Washington state and one location in Delta, British Columbia.I am responsible for upholding our promise to deliver World Class Logistics Services. I oversee the warehousing, inventory and fulfillment divisions in all locations, for multiple clients. I manage P&L, KPIs and various metrics to ensure we remain profitable while maintaining same-day shipping services and 99.83% order accuracy.I focus on financial margins and having a happy, healthy and smart staff.I enjoy developing people and crushing professional goals. Show less

• • Jul 2015 - Oct 2019

  I manage both the Ferndale and Blaine Washington locations



Grainger

• United States
• Oil and Gas
• 1 - 100 Employee

• • Jul 2013 - Jun 2015

• • Apr 2010 - Jun 2015

• • Apr 2012 - Jul 2013

• • Apr 2010 - Apr 2012

  • Drove incremental revenue by providing superior customer service by ensuring flawless execution of onsite service implementation, service delivery and other KeepStock activities. • Established and maintained strong customer relationships to effectively identify, analyze and address needs and service opportunities to then provide relevant solutions. • Collaborated with sales and branch partners to effectively support the KeepStock strategy, better know my customers and determine how Grainger can provide new solutions to meet their needs and/or expand Grainger services/offerings.• Provided ongoing customer support for existing services, as well as, new and emerging offerings as they are developed and deployed by Grainger.• Contributed to higher account growth penetration and customer loyalty by embedding Grainger processes with each customer.• Leveraged CI thinking to identify productivity and efficiency improvements required to build consistency, effectiveness and scale within the KeepStock services operations. Show less

• • Aug 2009 - Apr 2010

  • Provided direct supervision, leadership and daily direction for a staff consisting of hourly employees. • Worked with the Branch Manager to develop, prioritize and communicate branch initiatives and objectives.• Created a team where employees are engaged, empowered, enthusiastic and committed to the success of the company. • Created an environment for open, continuous and proactive communication.• Partnered with Branch Manager, performing all employee related activities, including selecting, training, coaching and monitoring employees to ensure optimum performance.• Partnered with BM and STL to write and conduct performance review discussions to ensure that expectations/goals are set, monitored and executed.• Supported the growth and development of Sales Team Leads by providing coaching on operational and employee issues. • Maximized all sales opportunities and ensures a high level of customer service through effective scheduling, training and focus on the Grainger Service Promise.• Established excellent working relationships with local sellers, as well as with other internal partners, external customers and suppliers to identify needs and exceed customer expectations • Followed up on sales leads and assists local sellers on complex customer calls to maximize all sales opportunities. • Supported KeepStock activities by partnering with AMs, Service Managers and other employees engaged in OSS work. • Ensured achievement of all key operational measures in the areas of customer satisfaction, sales, inventory accuracy, safety, development, operational improvements, and cost to serve.• Supported Quality Assurance strategies – phone & counter service monitoring to ensure optimum performance. Develop action plan to address areas of improvement. Show less

• • Jan 2008 - Aug 2009

• • Jan 1999 - Dec 2007



Ashgrove Aggregates

• United States
• Health, Wellness & Fitness

• Driller/Shot Blaster

  • Jan 1998 - Jan 1999

  I drilled and blasted shot at above ground rock quarries for a mobile crushing plant. I drilled and blasted shot at above ground rock quarries for a mobile crushing plant.