daumenik henley
Call Center Specialist at LA Business Personnel, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
FAA License
Compass AirlinesFeb, 2019- Nov, 2024
Experience
-
LA Business Personnel, Inc.
-
United States
-
Staffing and Recruiting
-
1 - 100 Employee
-
Call Center Specialist
-
Sep 2021 - Present
• Answer large amounts incoming calls and handle according to HORNE policy including but not limited to fielding caller inquiries, directing callers to the appropriate staff member, or taking messages for internal staff. • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Keep records of all conversations in database in a comprehensible way • Meet and/or exceed personal/team daily, weekly and monthly goals • Evaluate a caller’s disposition and de-escalate situations involving dissatisfied callers • Provide administrative support such as copying, scanning, emailing, filing and faxing as needed • Strong written and verbal communication skills, which includes active listening • Set priorities, adhere to a daily schedule, and manage time effectively • Cross-train on necessary functions required to successfully deliver services • Customer focused adapting to different personality types • Provide high-level accuracy with excellent attention to detail Show less
-
-
-
Compass Airlines
-
United States
-
Airlines and Aviation
-
200 - 300 Employee
-
Flight Attendant
-
Sep 2018 - Oct 2019
Conducted safety checks and responsible for over 75 passengers. food and beverage service and customer satisfaction. Greet an communicate wit all boarding and exiting aircraft daily. Assist passengers and cabin crew with emergency situations. Prepared and submitted all flight reports with 100% accuracy. Conducted safety checks and responsible for over 75 passengers. food and beverage service and customer satisfaction. Greet an communicate wit all boarding and exiting aircraft daily. Assist passengers and cabin crew with emergency situations. Prepared and submitted all flight reports with 100% accuracy.
-
-
-
Amazon Logistics
-
United States
-
700 & Above Employee
-
Warehouse Associate
-
May 2017 - Sep 2018
Customer Service Specialist Package an sorting & pallet jack Problem Solving Expert(resolved issues with packages to maintain workflow time efficiency). Customer Service Specialist Package an sorting & pallet jack Problem Solving Expert(resolved issues with packages to maintain workflow time efficiency).
-
-
-
Los Angeles Unified School District
-
United States
-
Education Administration Programs
-
700 & Above Employee
-
Youth Development Coordinator
-
Nov 2014 - May 2018
Supervised staff of 5 adults and over 100 students Coordinated staff meeting and maintain attendance Supervised students and assisted with homework assignments/projects Supervised staff of 5 adults and over 100 students Coordinated staff meeting and maintain attendance Supervised students and assisted with homework assignments/projects
-
-
-
Premier Deposition Service
-
Los Angeles
-
Scheduling Coordinator
-
Oct 2009 - Jun 2013
Responsible for scheduling 25 associates Resolved client issues while providing extraordinary customer service Networking with out of state and international court reporting agencies handling pricing and rate adjustments for assets worth 100,000 Manage conference calls in a timely an effective manner Responsible for scheduling 25 associates Resolved client issues while providing extraordinary customer service Networking with out of state and international court reporting agencies handling pricing and rate adjustments for assets worth 100,000 Manage conference calls in a timely an effective manner
-
-
Education
-
2003 - 2006
Henry J Kaiser High School
General Education, 12th
Community
