Experience

Caritas Nairobi

• Kenya
• Non-profit Organizations
• 1 - 100 Employee

• ICT Coordinator

  • Mar 2019 - Present

  Key Roles, Responsibilities and Achievements:1. Management of the organization’s ICT resources and infrastructure2. Designing and managing the implementation of software applications especially to support savings and lending self-help groups in the Archdiocese of Nairobi3. Research and development of tools and strategies to achieve organizational ICT objectives4. Liaising with service providers and negotiating the best deal for the organization5. Development of a comprehensive ICT policy and procedures for the institution6. Providing first and second level support for over 500 system users 7. Provide professional advice to the Director on new requirements and business cases for software applications 8. Mentor process and efficiency improvements within the ICT Team 9. Ensure that staff are adequately trained to perform their allocated duties 10. Co-ordinate Key Performance Indicator reports and report on the ICT Team performance 11. Management of the ICT budget Show less

• ICT Support Assistant

  • May 2015 - Mar 2019

  Roles:1. Provided first and second line support to over 100 system users 2. Successfully rolled-out Mifos X, a micro-finance information system, to 78 self-help groups run by Caritas Nairobi in the Nairobi and Kiambu counties.3. Successfully conducted over 100 user trainings 4. Developed video training manuals which cut cost of conducting trainings 5. Successfully resolved over 3000 system related issues annually



Innovations for Poverty Action

• United States
• Research Services
• 700 & Above Employee

• Field Research Assistant

  • Nov 2013 - Dec 2013

  Role: Assisted in data collection and verification for the Election 2013 Survey project Role: Assisted in data collection and verification for the Election 2013 Survey project



Kenya Airports Authority

• Kenya
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• IT Intern

  • Apr 2013 - Jul 2013

  Roles: 1. Carried out network configurations and resolving network issues 2. Responsible for software installation and malware removal 3. Responsible for installation and configuration of applications 4. Performed periodic maintenance of PCs Roles: 1. Carried out network configurations and resolving network issues 2. Responsible for software installation and malware removal 3. Responsible for installation and configuration of applications 4. Performed periodic maintenance of PCs



Strathmore University

• Kenya
• Higher Education
• 700 & Above Employee

• Computer Lab Assistant

  • Dec 2008 - Jun 2009

  Roles: 1. Instructed students and lecturers in computer lab technology and software applications 2. Ensured availability of equipment and programs to enhance the instructional program. 3. Performed routine and preventive maintenance of computer lab and classroom equipment 4. Troubleshoot malfunctions of hardware and/or software applications Roles: 1. Instructed students and lecturers in computer lab technology and software applications 2. Ensured availability of equipment and programs to enhance the instructional program. 3. Performed routine and preventive maintenance of computer lab and classroom equipment 4. Troubleshoot malfunctions of hardware and/or software applications