Experience

SoBanHang

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Head Of Data Management

  • Nov 2021 - Present



One Mount

• Vietnam
• Technology, Information and Internet
• 700 & Above Employee

• Data Analyst Manager

  • Jan 2021 - Nov 2021



Datamart Solutions Pte Ltd

• Singapore
• Information Services
• 1 - 100 Employee

• Business Intelligence Manager

  • May 2019 - Oct 2020

  - Building & Maintain Data Warehouse for Intrepid in 4 countries: Vietnam, Singapore, Philippines, Indonesia.- Building report automation via Excel, email, Gsheet to support daily operation of KAM and Management team- Building & Maintain the crawler to scrap data on SellerCenter to help KAM team- Consolidate issues, feature request and find the solutions to resolve for Intrepid KAM team

• Lead Project Engineer

  • May 2019 - Oct 2020

  - Building & Maintain Crawler for scraping data from e-commerce site: Lazada, Tiki, Shopee, Sendo- Consulting, Help and Implementation technology for clients (Making Landing Pages, Survey online ... )- Hiring & Manage team 5 peoples: 4 developer, 1 product analytic to develop 3 projects for big clients: + E-voucher delivery system: processing & delivery orders on Lazada for all regional + Building & Maintain system for data extraction via API: on Lazada, Shopee, Tiki + Building & maintain an desktop app to support chat from multiple account on Lazada, Shopee

• Customer Service Manager

  • May 2018 - Apr 2019

  - Manage CS team to support PowerSell Customer on Vietnam, Philippines, Indonesia- Working with Product & Tech team to give feedback, ideals for develop PowerSell- Research the many vendors in the CRM bracket to find one that will be a good fit and implementing for PowerSell- Training & develop one team member to be a leader- Develop team member skill & knowledge for helping customer using the tools- Resolve conflict & issues from customer on media

• Customer Relationship Management Consultant

  • Apr 2017 - Dec 2018

  For Lazada big clients- Manage and helps Lazada on 2 projects: Pricing competitors & Multisource mapping for communication with internal team, contract, resolves issues.- Manage 30 temporary worker for mapping similar product between platforms on e-commerceDoing sales job for other potential clients: Tiki, Sendo, Shopee in Vietnam- Prepare the slide pitching desks to meet client requirement- Present slide to clients and help prepare all documents needed

• Sales Operations Manager

  • Sep 2017 - May 2018

  - Building & Manage Sales & CS team for delivering product PowerSell to customers (Sellers)- Working with Product & Development team to give feedback and develop PowerSell- Manage & resolve customer issues on social media (Website, Facebook, Zalo, Chat System)

• Data Engineer

  • Jun 2017 - Mar 2018

  - Crawling production information on Lazada & storage to database- Develop system for exact & fuzzy matching similar product base on product information- Maintain system & delivery the result on excel file ready for uploading to Lazada system



Lazada

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Project Manager - Multi-source Tool Development

  • Aug 2016 - Apr 2017

  - Collect requirement from Local & Regional team to build tool for manual & automation mapping 2 similar product (SKUs)- Working with Developer for implementation the tool- Manage server, maintain the tool on bug fixing- Deploy tool to all countries of Lazada (Vietnam, Philippines, Singapore, Indonesia, Thailand and Malaysia)

• Content Database Teamleader

  • Mar 2015 - Apr 2017

  - Develop and implement data collection systems and other strategies that ensure data quality - Interpret and analyze results using statistical techniques and provide ongoing/ad-hoc reports, dashboards, or presentations - Work closely with other teams and departments to prioritize business and information needs - Locate and define new process improvement opportunities - Identify, analyze, and interpret trends or patterns in complex data sets - Coordinator and Reporting System bug to 911 team (System develop team)

• Images Coordinator

  • Sep 2014 - Mar 2015

  - Coordinator between Regional Content team with Content, Commercial team- Beautify and Retouch Product Image in Photoshop- Adding Banner, Frame on Image for Promotion / Campaign