Experience

Dable

• South Korea
• Software Development
• 1 - 100 Employee

• Media Partnerships Manager

  • Feb 2020 - Present



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Support Analyst at Facebook

  • Jul 2018 - Feb 2020

  • Comprehend and analyze client situations and apply the right solution.• Demonstrated capability to create world-class customer experiences with each and every interaction.• Sending outbound emails to clients who need support with their issue in a timely manner.• Conducting investigation on client issue on Facebook ad or Instagram ad by using internal tool.• Communicated with CP/CSM to inform the progress on the work.• Communicated and cooperated with Engineers to proceed further investigation.• Provided education and solution to the clients on Facebook policy and product questions.• Adapted effectively to changing circumstances and manage multiple projects while maintaining strict attention to detail.



ModaCrea

• Overseas Sales

  • May 2016 - Dec 2016

  • Follow-up orders and monitoring deliveries.• Cooperate with vendors / contractors to discuss production, sample requests and other pertinent issues.• Undertake daily administrative tasks to ensure the functionality and coordination of the departments' activities.• Handle buyer complaints and evaluate buyer feedback relating to products and services.• Communicate directly with suppliers and buyer to build trusting relationships.• Support overseas sales department in various projects.• Assist to perform market research, planning and identify customers' niche.• Prepare reports, PPT and similar documents.



wemakeprice.com

• Intern

  • Jan 2014 - Feb 2014

  • Support for merchandiser tasks. • Market research (including competitor research).• Management of products that are registered on online sites. • Support for merchandiser tasks. • Market research (including competitor research).• Management of products that are registered on online sites.



Bean Pole, Hyundai Department

• Sales Associate

  • Aug 2012 - Feb 2013

  • Perform all retail store duties.• Make sales pitch to customer on in-store products and bringing the customer service experience and fashion advice.• Making sure you reach your sales targets.• Organizing the shelf with the fashion merchandise, making sure the store has enough stocks.• Maintaining showroom standard; showroom condition, product display, customer service and administration.• Cleaning and controlling access to fitting rooms. • Perform all retail store duties.• Make sales pitch to customer on in-store products and bringing the customer service experience and fashion advice.• Making sure you reach your sales targets.• Organizing the shelf with the fashion merchandise, making sure the store has enough stocks.• Maintaining showroom standard; showroom condition, product display, customer service and administration.• Cleaning and controlling access to fitting rooms.