David Forsyth

Chief Operating Officer at XAG
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ

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5.0

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Sohrab Nicjou

I have had the pleasure of working alongside and directly for David over the past 9 years. His tenure in the CEO role of Agility CIS was when I saw him really shine with his abilities to support and grow teams across a global organisation in many regions often utilising his excellent problem solving and relationship building skills to overcome challenges. He has a fantastic knack for bringing people together to consider problems from different angles in order to challenge his teams to produce better, and more well-thought-out outcomes; a skill I truly appreciated in the role he held.

Mike Thorne

During my tenure as CEO of Agility CIS, David was a key member of the management team. David always embraced any problems or challenges thrown his way and was always in solution mode. He supported and grew the teams he managed and developed deep customer relationships by always going the extra mile.

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Experience

    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Operating Officer
      • Jun 2023 - Present

      Building the next big thing in Cyber Security. Stay tuned! Building the next big thing in Cyber Security. Stay tuned!

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Independent Consultant
      • Nov 2021 - Present

      Providing CTO, technology strategy and cyber-security consulting services to a number of technology-enabled New Zealand businesses. Providing CTO, technology strategy and cyber-security consulting services to a number of technology-enabled New Zealand businesses.

    • New Zealand
    • Information Technology & Services
    • 1 - 100 Employee
    • Chief Product Officer
      • Oct 2020 - Nov 2021

      The role of CEO was transferred to new owners in Oct 2020 whereupon I took on the strategically important role of CPO to build the integrated product and solutions roadmap for the business and support the leadership transition to the new global CEO based in Australia.

    • Chief Executive Officer
      • Feb 2018 - Oct 2020

      The Challenge:The shareholders of the business had laid out a clear path to exit which required cleaning and streamlining of the company’s processes and setup of a business platform to ensure a high exit EV was achieved. Key to this was beginning a transformation of the services business toward one reliant on recurring subscription revenue – improving margins, while delivering additional value to our clients. Key Responsibilities:• Leading international markets; UAE, Oman, Australia, North America and Japan. Development in Hyderabad, India (up to 100FTE)• Create and develop a new Leadership Team to ensure delivery of a new strategic plan (up to 350 FTE)• Lead, develop and deliver the strategic plans in conjunction with the Board’s strategic vision • Actively manage profit performance• Drive balance sheet strength • Develop and drive a performance culture Key Achievements:• Drove a higher-than-market, EBITDA multiple upon exit for the shareholders; Working with the founders, led the sales effort and sold the business to Private Equity buyers, and led the transition to the new strategy and structure as CEO. • Contributed significant increase in company group revenue via 3 acquisitions that increased our market share and opportunities in the largest global markets; Onboarded two acquisition targets to aid in delivering against set strategic outcomes. • Lifted maturity of organisation in preparation for high organic and inorganic growth stage; Built, mentored and motivated Leadership team to transition into a performance-based culture from the current familial culture. • Solidified fraying global strategic direction; Developed a global strategy and aligned business for sale. • Successfully led 150+ worldwide organisation through WFH transition. Show less

    • General Manager - Australia
      • May 2015 - Feb 2018

      The Challenge:The Australian region, the largest for Agility, required a turnaround in culture within its client-facing office. The role encompassed solidifying a new office culture, whilst onboarding our first M&A target – a managed services business – and negotiating pivotal changes to our 2 largest customers in the region. Key Responsibilities:• Lead AU operations: optimize business revenues, marketing strategy, staff & client satisfaction, and ensure regulatory compliance in a highly regulated industry. 40 FTE, 35+ B2B Clients• P&L responsibility for the largest region, including recommending and running annual budgeting cycles, identifying revenue growth and cost reduction opportunities.• Lead the Client, Partner and Stakeholder relationships for the largest region• Lead the development of a high performing team in the Australian business, including direct supervision of Senior Execs, Head of’s and Operating Partners engaged in the region. • Lead the Corporate and Commercial function within the Australian business, including acting as the commercial leader for decisions relating to the Australian business and its clients• Lead the sales practice in the region including responsibility for processes, systems, tools and trainingKey Achievements:• Delivered in excess of 150% of profitability targets; Exceeded financial targets by driving organic and inorganic budgeted revenue and EBITDA by over 50%. • Protected from IP loss whilst building a high performing team; Joined the Australian team during a period of employee turbulence that saw our local staff numbers drastically reduce. • Drove product and go-to-market direction to ensure maximised stable growth; • Allowed faster, more credible, access into new markets by honing and leveraging our market-leading position in Australia• Led several process improvement initiatives, core to the organisation Show less

    • General Manager - Middle East
      • Jun 2012 - May 2015

      The Challenge: A new region for the company, the challenges with this role were unique. Onboarding the company’s largest client, the entire retailing electricity sector of the country of Oman (5 companies, 500+ employees, 1m+ end customers), whilst building a company presence in the UAE, along with the team (from 1 to 10 FTE) to service the region. This role involved managing a sizeable remote development team in New Zealand.Key Responsibilities:• Lead delivery of regions anchor client, the largest project in company’s history, and the springboard for growth in the region. • Lead ME operations: optimize business revenues, marketing strategy • P&L responsibility for the region• Created and Lead the development of a high performing team • Created and Lead the Corporate and Commercial function • Created and Lead the sales practice in the region • Lead all ME legal entities (UAE and NZ based). Key Achievements:• Provided springboard for company to grow in the region; Built a presence within the region by establishing a corporate entity, office and go to market strategy to ensure a platform for growth and success in the region.• Secured reference client in region and showed globally a jump in serviceable tiers (Tier 2/3 to Tier 1); • Developed team to reduce reliance on expensive external successors; Built, trained and mentored a high performing team, including both successors to the GM Middle East role.• Secured government funding to aid in BDM activities in the region; Liaised with UAE government and NZTE to develop our footprint within a new region. • Provided playbook for company to open into new emerging markets Show less

    • Systems Consultant
      • Jun 2011 - Jun 2012

      Internationally experienced and performance based management in Melbourne, highly motivated and analytical leader with experience and expertise in project and programme leadership. Well versed in managing project lifecycles, strategic planning and enhancing IT operations through process implementation and strict controls. Skilled at creating solutions for internal and external stakeholders that can deliver information reliably across multiple platforms while managing planning and procedure implementation for future growth across varied markets.Key Responsibilities:• Overseeing all aspects of client project implementation• Strategic planning and implementation of needed IT solutions • Technical training of internal and external stakeholders• Day to day liaison and management client support Show less

    • Analyst Programmer
      • Nov 2009 - Jun 2011

      Working within the Auckland office my main duties included application and database development. Fulfilling a team leadership role for management of a large C&I client. • Internal development training for new recruits• Change control management• Requirements analysis• Day to day liaison and support for clientsKey Responsibilities:Team LeadershipTraining & Development

    • New Zealand
    • Retail
    • 1 - 100 Employee
    • Sales Assistant
      • 2001 - 2008

      Burnsco Marine is a ship chandlery which sells retail goods to boaties and travellers alike. My main duties included representing and selling products on the shop floor. Burnsco Marine is a ship chandlery which sells retail goods to boaties and travellers alike. My main duties included representing and selling products on the shop floor.

Education

  • University of Otago
    BSc, Information Science
    2005 - 2009

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