Systems Engineer - Aviation

• Aug 2022 - Present

Lead Test Engineer - Aviation

• Jun 2021 - Present

• Evaluate software and system requirements to identify the capabilities provided to end users. • Create and execute test cases based on capabilities identified from requirements. • Document and analyze test cases and provides regular progress reports. • Collect and maintain test cases in Jama for regression testing. • Participate in the software development life cycle by integrating software and systems into a larger system or supporting the fielding of fully developed software and… Show more • Evaluate software and system requirements to identify the capabilities provided to end users. • Create and execute test cases based on capabilities identified from requirements. • Document and analyze test cases and provides regular progress reports. • Collect and maintain test cases in Jama for regression testing. • Participate in the software development life cycle by integrating software and systems into a larger system or supporting the fielding of fully developed software and systems. • Participate in the software development life cycle by verifying the accuracy of new capabilities of incrementally and fully developed software and systems. • Participate in the software development life cycle by validating all requirements of software or systems have been met. • Provide user support as an expert on software and systems that have been integrated, verified, and/or validated. • Assist in the definition of internal quality control standards and the maintenance of reliability programs. • Ensured testing procedures maintain compliance with required industry specific standards as well as any software development methodology in use on the program.

Virtualization Administrator - Aviation

• Jan 2021 - Jun 2021

• Worked within a team to design, configure, and test Virtual Desktop Environment (VDE) Server Cluster using VMware and Citrix products to serve Windows 10 desktop Virtual Machines (VM) to zero-client appliances. • Built and tested VM cluster using VMware suite for virtualization and Citrix for remote display. • Configured VM Server resource profiles for nVidia vGPU • Virtualized Windows 10 workstations for VDE deployment. • Configured Cisco switches to interconnect VDE servers and… Show more • Worked within a team to design, configure, and test Virtual Desktop Environment (VDE) Server Cluster using VMware and Citrix products to serve Windows 10 desktop Virtual Machines (VM) to zero-client appliances. • Built and tested VM cluster using VMware suite for virtualization and Citrix for remote display. • Configured VM Server resource profiles for nVidia vGPU • Virtualized Windows 10 workstations for VDE deployment. • Configured Cisco switches to interconnect VDE servers and Storage Area Network (SAN). • Configured and tested high-availability failover for VM Servers and network infrastructure. • Built complete domain environment to service VDE infrastructure. • Debugged issues in accordance with required DISA STIGs. • Created acceptance test procedures for on-site acceptance and final acceptance testing with government customer. • Integrated Root and Subordinate Certificate Authority to service environment within an isolated system.

Senior System Administrator

• Nov 2019 - Mar 2020

• Corporate Infrastructure: Maintained all virtualized server and storage infrastructure through VMWare vSphere, performing maintenance and server patching. Responded to service desk tickets for the creation of security groups, group policy, accounts, DHCP, and DNS. Primary Exchange Server administrator for the creation of distribution groups, internal and external send/receive connectors. mailbox creation, and migrations. • Remote Site Infrastructure: Maintained all remote server… Show more • Corporate Infrastructure: Maintained all virtualized server and storage infrastructure through VMWare vSphere, performing maintenance and server patching. Responded to service desk tickets for the creation of security groups, group policy, accounts, DHCP, and DNS. Primary Exchange Server administrator for the creation of distribution groups, internal and external send/receive connectors. mailbox creation, and migrations. • Remote Site Infrastructure: Maintained all remote server infrastructure across 4 sites, performing server patching, and upgrades. Supported local support teams with daily tasks and issue escalation. • Terminal Server Farm: Maintained and upgraded Windows Terminal Server farm to support remote application deployment. • Windows Server 2019 Upgrade: Primary stakeholder of the Windows Server 2019 Upgrade for all virtualized infrastructure within the organization. Planned the upgrade of 200+ servers to support credit card processing and enterprise services. Worked directly with POS and Database teams to determine requirements and third-party vendor support. • Information Security: Member of the Information Security team, conducting quarterly phishing and security training through KnowBe4. Responded to active phishing attack against the organization, coordinating with all sites to identify and halt the flow of malicious email from reaching users. Acted as primary administrator for Mimecast, establishing polices and rules tailored to the organization. Worked with Network Manager to replace all PCI certificates across the organization. • Traveling Show Infrastructure: Lead server architect on development of the “Science of Guinness World Records” traveling show. Developed all requirements and hardware specifications for the deployment of a self-contained virtualized environment. Worked directly with project leads to resolve vendor integration issues in addition to the development of maintenance and disaster recovery documentation. Show less • Corporate Infrastructure: Maintained all virtualized server and storage infrastructure through VMWare vSphere, performing maintenance and server patching. Responded to service desk tickets for the creation of security groups, group policy, accounts, DHCP, and DNS. Primary Exchange Server administrator for the creation of distribution groups, internal and external send/receive connectors. mailbox creation, and migrations. • Remote Site Infrastructure: Maintained all remote server… Show more • Corporate Infrastructure: Maintained all virtualized server and storage infrastructure through VMWare vSphere, performing maintenance and server patching. Responded to service desk tickets for the creation of security groups, group policy, accounts, DHCP, and DNS. Primary Exchange Server administrator for the creation of distribution groups, internal and external send/receive connectors. mailbox creation, and migrations. • Remote Site Infrastructure: Maintained all remote server infrastructure across 4 sites, performing server patching, and upgrades. Supported local support teams with daily tasks and issue escalation. • Terminal Server Farm: Maintained and upgraded Windows Terminal Server farm to support remote application deployment. • Windows Server 2019 Upgrade: Primary stakeholder of the Windows Server 2019 Upgrade for all virtualized infrastructure within the organization. Planned the upgrade of 200+ servers to support credit card processing and enterprise services. Worked directly with POS and Database teams to determine requirements and third-party vendor support. • Information Security: Member of the Information Security team, conducting quarterly phishing and security training through KnowBe4. Responded to active phishing attack against the organization, coordinating with all sites to identify and halt the flow of malicious email from reaching users. Acted as primary administrator for Mimecast, establishing polices and rules tailored to the organization. Worked with Network Manager to replace all PCI certificates across the organization. • Traveling Show Infrastructure: Lead server architect on development of the “Science of Guinness World Records” traveling show. Developed all requirements and hardware specifications for the deployment of a self-contained virtualized environment. Worked directly with project leads to resolve vendor integration issues in addition to the development of maintenance and disaster recovery documentation. Show less

Senior System Administrator

• May 2016 - Oct 2019

• Simulator Deployment: Traveled to US and NATO military installations CONUS / OCONUS to support the delivery of F-35 Full Mission Simulators. Installed and configured all Server 2012, SLES 11, and Windows 7 systems, facilitating acceptance testing by the Joint Program Office. Coordinated with senior management in daily status calls to ensure project deadlines were met. Advised and trained local personnel on operation, maintenance, and configuration management. • Development Lab Support:… Show more • Simulator Deployment: Traveled to US and NATO military installations CONUS / OCONUS to support the delivery of F-35 Full Mission Simulators. Installed and configured all Server 2012, SLES 11, and Windows 7 systems, facilitating acceptance testing by the Joint Program Office. Coordinated with senior management in daily status calls to ensure project deadlines were met. Advised and trained local personnel on operation, maintenance, and configuration management. • Development Lab Support: Primary lab support manager; assigned and resolved JIRA tickets for all classified F-35 development and production labs. Resolved hardware, software, and networking issues related to the operation of F-35 Full Mission Simulators and development infrastructure. Built and deployed new integration testbeds for software development. • Product Kit Documentation: Interfaced with F-35 Release Management and Quality Assurance to develop, review, and update technical and process documentation related to new software capabilities, maintenance, and operation of F-35 Full Mission Simulators.

System Administrator

• Apr 2014 - May 2016

F-35 Training Systems and Network Infrastructure.

Senior Systems Technician

• Oct 2010 - Apr 2014

• Asset Inventory Management: New asset inventory and surplus recycling. Work with asset management in sending weekly inventory lists in addition to dispatching of assets to remote sites. Coordinate with 3rd party recycling company and prepare all equipment surplus for shipment. • Local Deskside Support: Provide Tier 2 desktop support to local and remote clients. Resolve hardware and software trouble tickets and completely monthly technology refresh requests for local and remote users. •… Show more • Asset Inventory Management: New asset inventory and surplus recycling. Work with asset management in sending weekly inventory lists in addition to dispatching of assets to remote sites. Coordinate with 3rd party recycling company and prepare all equipment surplus for shipment. • Local Deskside Support: Provide Tier 2 desktop support to local and remote clients. Resolve hardware and software trouble tickets and completely monthly technology refresh requests for local and remote users. • Audio / Visual Support: Responsible for the planning and execution of all VTC requests for multiple business units located both domestically and internationally. Work with Video Management Center to coordinate meeting setup and troubleshoot hardware and software issues. • Remote Desktop Support: Provide Tier 2 support to clients across multiple business areas in support of hardware and software. Evaluate and diagnose advanced issues, assigning to specific support areas as needed. Manage and assign licensed software, assisting with license inventory management. • Remote Access Support / VPN: Provide Tier 2 support for Blackberry and VPN users. Assist remote clients to resolve application and hardware issues. Advise and guide clients through setup of new mobile devices.

Systems Technician

• Jun 2007 - Oct 2010

• Local Desktop Support: Provided on-site and remote support to all users across 13 facilities throughout the country in addition to corporate headquarters in Daytona Beach, FL. Fielded incoming calls through main service desk. Diagnosed hardware and software issues working directly with users to resolve issues. Assisted engineering group to rack or modify servers, routers, and switches. • Event Support: Provided direct point of contact support for major motorsports events across the… Show more • Local Desktop Support: Provided on-site and remote support to all users across 13 facilities throughout the country in addition to corporate headquarters in Daytona Beach, FL. Fielded incoming calls through main service desk. Diagnosed hardware and software issues working directly with users to resolve issues. Assisted engineering group to rack or modify servers, routers, and switches. • Event Support: Provided direct point of contact support for major motorsports events across the country. Setup all required infrastructure such as wired and wireless routers, switches, access points and any other required Information System tasks. Coordinated with the local business unit to identify and resolve any issues that should impact the success of the event. Worked with external publication vendors to provide internet access for project deadlines. Supported events from start to completion with all aspects for setup and tear down. Identified problems or requests to be resolved after the event. • Wireless Device Account Management: Setup and provisioned new corporate wireless devices ; Blackberries, wireless handsets, and air cards. Provisioned voice and data services for activation on Blackberry Enterprise Server.. Provided hardware support, coordinating with local service centers to repair and replace hardware. • Asset Inventory Management: Decommissioned old equipment as required and coordinated with third party vendors for equipment recycling. Accepted and inventoried all new leased desktops and laptops.Utilized Configuration Manager to configure new assets with company image. Refreshed existing hardware to replace assets on lease including user data backup and restore, licensed software management, and physical hardware setup. • Wired/Wireless Networking: Worked with the network team to install or modify hardware and cabling as needed such as router / switch installation, Strix access point installation, and cable installation (CAT5/6, Fiber). Show less • Local Desktop Support: Provided on-site and remote support to all users across 13 facilities throughout the country in addition to corporate headquarters in Daytona Beach, FL. Fielded incoming calls through main service desk. Diagnosed hardware and software issues working directly with users to resolve issues. Assisted engineering group to rack or modify servers, routers, and switches. • Event Support: Provided direct point of contact support for major motorsports events across the… Show more • Local Desktop Support: Provided on-site and remote support to all users across 13 facilities throughout the country in addition to corporate headquarters in Daytona Beach, FL. Fielded incoming calls through main service desk. Diagnosed hardware and software issues working directly with users to resolve issues. Assisted engineering group to rack or modify servers, routers, and switches. • Event Support: Provided direct point of contact support for major motorsports events across the country. Setup all required infrastructure such as wired and wireless routers, switches, access points and any other required Information System tasks. Coordinated with the local business unit to identify and resolve any issues that should impact the success of the event. Worked with external publication vendors to provide internet access for project deadlines. Supported events from start to completion with all aspects for setup and tear down. Identified problems or requests to be resolved after the event. • Wireless Device Account Management: Setup and provisioned new corporate wireless devices ; Blackberries, wireless handsets, and air cards. Provisioned voice and data services for activation on Blackberry Enterprise Server.. Provided hardware support, coordinating with local service centers to repair and replace hardware. • Asset Inventory Management: Decommissioned old equipment as required and coordinated with third party vendors for equipment recycling. Accepted and inventoried all new leased desktops and laptops.Utilized Configuration Manager to configure new assets with company image. Refreshed existing hardware to replace assets on lease including user data backup and restore, licensed software management, and physical hardware setup. • Wired/Wireless Networking: Worked with the network team to install or modify hardware and cabling as needed such as router / switch installation, Strix access point installation, and cable installation (CAT5/6, Fiber). Show less