Daryl ODonald

Network Support at Advanced Communications & Data - ACD
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Contact Information
us****@****om
(386) 825-5501
Location
Lansing, Michigan, United States, US

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Credentials

  • CompTIA A+
    CompTIA
    Apr, 2017
    - Sep, 2024

Experience

  • Advanced Communications & Data - ACD
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Network Support
      • Dec 2019 - Present

      Answer customers' calls and emails on service issues via a trouble ticketing system. Troubleshoot, triage, and resolve Layer 1 and Layer 2 problems related to hardware, software, or protocol issues. Escalating issues as needed. Answer customers' calls and emails on service issues via a trouble ticketing system. Troubleshoot, triage, and resolve Layer 1 and Layer 2 problems related to hardware, software, or protocol issues. Escalating issues as needed.

  • TEKsystems | Peckham
    • Tier 1 Enterprise Service Desk
      • Oct 2019 - Dec 2019

      Contractors providing help desk support for U.S. Defense Logistics Agency Contractors providing help desk support for U.S. Defense Logistics Agency

  • Serv-U-Success
    • United States
    • Retail
    • 200 - 300 Employee
    • Mandate Retail Service Merchandiser
      • Dec 2017 - Oct 2019

      Executed client objectives focused on assortment, merchandising, pricing and promotions to increase sales. Account base Meijer. Mobile Applications: ADP, Outlook and ONE, MC3100 Series mobile computer. Executed client objectives focused on assortment, merchandising, pricing and promotions to increase sales. Account base Meijer. Mobile Applications: ADP, Outlook and ONE, MC3100 Series mobile computer.

  • Acosta
    • Spain
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Mandate Retail Service Merchandiser
      • May 2014 - Nov 2017
  • Fred Meyer Jewelers
    • United States
    • Retail Luxury Goods and Jewelry
    • 300 - 400 Employee
    • Sales Representative
      • Aug 1992 - Apr 2014

Education

  • Lansing Community College
    Associate in Business Degree, Computer Networking and Cybersecurity
  • Lansing Community College
    Certificate of Completion, Cisco Certified Network Associate Certification Preparation (CCNA)
    2017 - 2019
  • Lansing Community College
    General Associate Degree
  • Lansing Community College
    Certificate of Completion, Information Technology Foundations
    2017 - 2019

Community

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