Experience

St. John's University

• United States
• Higher Education
• 700 & Above Employee

• Student Service Representative

  • Oct 2016 - Present

  Provide customer service support to St. John’s University’s Student Services and Enrollment Management department in the following areas: • Assist all university customers including prospective and matriculating students, parents, and alumni, as well as general public queries. • Aid with financial aid information also provide technical support to help students, parents, and alumni navigate St. John’s University’s Website. • Research and resolve issues as they relate to student accounts at all operational levels. • Maintain a timely and efficient workflow based on department objectives and standards, which would contribute to an increase in efficiency, productivity, and quality of service. • Assist in transitioning new hires to become productive and confident in their role • Aid team members as needed and designated by the department. • Provide insight, and comment on operational procedures. • Communicate and coordinate with internal departments • Keep records and follow up on customer interactions and transactions. • Report Directly to Customer/Student Service Management Team Show less



DARYL TILLMAN Photography

• United States

• Photographer

  • Oct 2015 - Present



Harriette Cole Media

• Media Production
• 1 - 100 Employee

• Project Manager / Executive Assistant

  • Sep 2010 - Present

  HARRIETTE COLE MEDIA |New York, NY 09/10 – Present Provide administrative support by conducting research, preparing reports, handling information requests, and performed various clerical functions. • In addition, I have also trained, and supervised support staff, booked travel arrangements, and managed calendar engagements. • Built and managed various social media accounts for Harriette Cole Media. Project Manager • Zenith Opitmedia: Developed training curriculum for management to identify and facilitate more cohesive work environments, build relationships and troubleshoot stagnate correspondences within their teams. • Prince, Welcome2America Tour: Provided concierge service for VIP's that attended the North and South Carolina portion of the tour. • DREAMLEAPERS: is an educational initiative designed to help people access and activate their dreams and my responsibility is to photograph behind the scenes for our various social media platforms. Show less



SUNY Empire State College

• New York, New York

• Student Assistant

  • Nov 2014 - May 2016

  Student Assistant- SUNY Empire State College – New York Provided administrative support to Empire State College Metropolitan Center student services and learning center department in the following areas: • Assisted with financial aid information, also provided technical support to help students navigate Empire State College’s website. • Responsibilities also included scheduling and managing conference/classrooms for various college activities. • Worked with the Student Services Department and Learning Center department to help register individuals for their various semesters, and provide academic support. to students that need the additional help. Show less



Revolution Art/SONY

• Entertainment Providers

• General Manager / Tour Manager

  • Oct 2007 - May 2010

  General Manager / Tour Manager Revolution Art – Nashville, TN 01/07 to 12/10 Managed artist tour dates, tour budgets, also coordinated marketing, and promotion plans for Revolution Art recording artists. Established and maintained relationships with independent promotions companies. Sought out various opportunities to provide maximum exposure for the label’s recording artist. Built and managed various social media accounts and websites for Revolution Art roster. Accomplishments • Grits was nominated for best Rap/Hip Hop Album “Reiterate” Dove Awards (2008) • Grits music appeared on the various MTV programming “The Buried Life” “Pimp My Ride” Beautiful Morning Rap/Hip Hop Recorded Song (Dove Awards 2008) • Grits was nominated for Rap/Hip Hop Performer of the Year at the 2009 Visionary Awards • Collaborated with Total Nonstop Action Wresting to create “Get ready to fly.” for A.J. Styles that was performed on an episode of TNA Impact (2009) Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Assistant

  • May 2002 - Jul 2007

  Help develop new business opportunities, also acted as a liaison between insurance companies to clients to allow for worry-free account setup. Manage loss prevention through proper qualifications and underwriting, Maintained healthy, competitive office environment for employee promotion. I also established relationships with local businesses to generate a solid referral service. Help develop new business opportunities, also acted as a liaison between insurance companies to clients to allow for worry-free account setup. Manage loss prevention through proper qualifications and underwriting, Maintained healthy, competitive office environment for employee promotion. I also established relationships with local businesses to generate a solid referral service.



PaineWebber

• Financial Services
• 1 - 100 Employee

• Private Client Associate

  • Jul 2000 - Jan 2002

  Provided technical support to explain unlimited real-time quotes, market data, and monthly statements to UBS Clients. In addition, I also provided technical support to UBS stockbrokers, and sales assistants with navigating through our online products and with the in-house software. Provided technical support to explain unlimited real-time quotes, market data, and monthly statements to UBS Clients. In addition, I also provided technical support to UBS stockbrokers, and sales assistants with navigating through our online products and with the in-house software.



TD Ameritrade

• United States
• Financial Services
• 700 & Above Employee

• Private Client Associate

  • Apr 1998 - Jul 2000

  Produced daily reports and acted as a liaison between investors, money management clients, and TD Ameritrade. I also activated accounts for TD Ameritrade web broker website which included navigational support. provided back office support, processed checks writing and ATM, and debit account applications. Produced daily reports and acted as a liaison between investors, money management clients, and TD Ameritrade. I also activated accounts for TD Ameritrade web broker website which included navigational support. provided back office support, processed checks writing and ATM, and debit account applications.



Gotee Records

• Musicians
• 1 - 100 Employee

• Field Marketing Representative

  • Feb 1999 - Jun 2000

  • Created in-store promotions, • Sought product placement • Introduced new music to the New York City market. • Scouted sites for local performance opportunities. *Designed and implemented a marketing campaign for recording artists in the New York City Area, Resulted in media exposure for the record label.* • Created in-store promotions, • Sought product placement • Introduced new music to the New York City market. • Scouted sites for local performance opportunities. *Designed and implemented a marketing campaign for recording artists in the New York City Area, Resulted in media exposure for the record label.*



Converse

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Field Marketing Representative

  • Jan 1998 - Jun 2000

  • Established relationships with store managers and sales associates, • Conducted product overviews, • Created in-store promotions, and researched market trends. • Established relationships with store managers and sales associates, • Conducted product overviews, • Created in-store promotions, and researched market trends.



Phat Farm

• Greater New York City Area

• Store Manager

  • Apr 1995 - Aug 1997

  • Provided staff training including maintenance on the sales floor and visual merchandising. • I worked closely with Def Jam Music Group to provide clothing for their recording artists and for comedians for the taping of HBO's Def Comedy Jam. • created (sales reports) created out-of-stock reports, generated profit reports, sales margin and forecasting. • Provided staff training including maintenance on the sales floor and visual merchandising. • I worked closely with Def Jam Music Group to provide clothing for their recording artists and for comedians for the taping of HBO's Def Comedy Jam. • created (sales reports) created out-of-stock reports, generated profit reports, sales margin and forecasting.



EXPRESS

• United States
• Retail
• 700 & Above Employee

• Lead Cashier

  • Jun 1991 - Apr 1995

  I started in the stock department in 1991, my functions grew, and I was able to work my way up to become a cashier. My responsibilities were to help customers open lines of credit, organizing the sales floor. In addition, I became a member of Limited Express's store opening team for New York City. I started in the stock department in 1991, my functions grew, and I was able to work my way up to become a cashier. My responsibilities were to help customers open lines of credit, organizing the sales floor. In addition, I became a member of Limited Express's store opening team for New York City.