Head of Ecommerce

• Sep 2022 - Present

Responsible for management of all web platforms operated by LION.I am responsible for onboarding new and existing clients and providing a seamless online user experience when purchasing branded uniform and equipment.Within its portfolio, LION offers a bespoke Personnel Pack Management System for monitoring and managing requests for uniform and equipment.

Strategic Client Manager

• Jan 2022 - Sep 2022

I'm part of a great team who are responsible for handling the strategic clients on a daily basis at Lion Safety. My role includes:1. Executing the strategy to achieve our Wildly Important Goal by Dec 31 20222. Ensuring infrastructure clients receive the support they need from Lion to make informed decisions with regard to Personal Protective Equipment, uniform and footwear. This is achieved through implementation of procedures and processes that benefit the both the client and the business, and a focus on continuous improvement.3. Promoting growth across our infrastructure client base by identifying areas of opportunity for improvement for each client in a process, place or area of safety.

Key Account Manager

• Jan 2020 - Dec 2021

In this role I am responsible for the top Key Accounts at Lion Safety.

Area Sales Manager

• Jul 2018 - Jan 2020

Product Sales Manager

• Sep 2017 - Jul 2018

As Product Sales Manager for Lion Safety I am responsible for taking new or high-end products to the market. I believe that value comes from the balance between quality and price.

IT Manager

• Feb 2015 - Jul 2018

In this role, I am responsible for all IT and System related expenditure, capital investment and also look after the budget for this department. I look after the implementation and management of systems including OrderWise Business Management Software, Sage, Office 365, and Lion Safety's ISO Integrated Management System.In line with the company's vision to be the "easiest & fastest", the aim of the IT department is to ensure maximum up-time across all platforms, continually improve policies and procedures in place that control process flow in line with each department, and ensure that Lion Safety is system driven as well as market driven.

Sales Support Manager

• May 2017 - Sep 2017

In my role as Sales Support Manager I was responsible for ensuring incoming enquiries and orders are processed quickly and efficiently by the Team, in order to offer the best customer service. This involves ensuring processes are up to date, working properly, where possible are automated, and that the Team communicate effectively to prevent anything slipping from the high standard our customers have come to expect.It is an enjoyable experience and the satisfaction comes from knowing that customers can have confidence in the company to perform at all levels, and at all times.

Regional Account Manager

• Jan 2017 - May 2017

My role as Regional Account Manager involved growing and maintaining 4 regions across the United Kingdom: northern England, part of the Midlands, Wales, and Northern Ireland. My focus was to improve the customer experience when dealing with Lion Safety and I continued to strive to meet the vision - to be the easiest and most knowledgeable Safety company in Europe to buy from.

Procurement Manager

• Feb 2015 - Jan 2017

Purchasing Assistant

• Aug 2014 - Feb 2015

My responsibilities included creating and placing Purchases Orders that had been authorised, chasing back-orders, follow-up with suppliers on agreed action points from meetings, stock reviews, system code creation and stationery purchasing.