Experience

Enercare Inc.

• Canada
• Consumer Services
• 400 - 500 Employee

• Manager, Training of Business Effectiveness

  • Dec 2021 - Present

  Establish, direct and lead training initiatives that support the objectives of Enercare Home Services. The top priorities include; on-boarding and training new employees; to organize and facilitate existing and new training and development programs; and to work collaboratively with the sales management team in all areas of training, development and performance management. This position will establish, direct and lead training initiatives that support the sales objectives across the organization.• Partner with sales and operations leaders to define learning solutions that address business priorities and bridge gaps in knowledge, competency and skills for sales, other field-based customer facing employees and third-party call center agents.• Create a sales training strategy that is job-specific and coincides with the key phases of the employee life cycle.• Lead initiatives that further embed Enercare’s core programs “The Perfect Sales Visit,”, “ACE – Achieving Customer Excellence”, “Offering Best Advice” and “Performance Coaching” Rental HVAC leading to dramatically improved rental rates in North America into the culture of the organization• Work with Marketing and external agencies to lead the design of sales and field enablement tools to improve sales effectiveness and customer satisfaction to make it more successful in training environments. • Provide the delivery of training across multiple platforms such as webinars, video, e-learning, and in-class as best suited for the audience.• Work with Vendors on designing and scheduling HVAC related product training to close performance gaps. • Support the enablement of other sales channels like builder / dealer in growth markets with training on Enercare products, services and concepts. • Establish and manage processes to operationalize delivery of sales training in a dispersed, field organization.• Serve as a “go to” consultant for leaders to change behavior and improve results in their teams. Show less

• Consultant

  • Oct 2014 - Dec 2021

  Direct Energy was purchased by Enercare October 2014. Consultants Specialize in residential heating, cooling, fireplaces,water heaters, and indoor air quality product replacement. Sales consultant role is to generate and close leads; visit with customers; Identifying needs of customers; offer solutions that satisfy both the customers needs while generating revenue for the company2021 stats (10 months)Revenue; 1.8mClosing average; 48%Average ticket value over $9,000Revenue per appointment; 4,800 Show less



Direct Energy

• United States
• Utilities
• 700 & Above Employee

• Consultant

  • Mar 2009 - Oct 2014

  Consultants Specialize in residential heating, cooling, fireplaces,water heaters, and indoor air quality product replacement. Are able to diagnose current and future issues with over all comfort in a residential home. Advise on potential savings to reduce month to month utiity expenses, explain the various payment options offered by Direct Energy and to provide solutions based on a customers needs and wants. 2013 Results 1.3m in revenue 45% closing average 3000 revenue per appointment Show less



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sales Rep

  • Jan 2007 - Mar 2009

  Small Accounts Manager. In charge of customer retention, day to day order taking, merchandising, and delivery of product. Small Accounts Manager. In charge of customer retention, day to day order taking, merchandising, and delivery of product.



FirstLine Security

• Sales Manager

  • Jun 2006 - Oct 2007

  District Sales Manager. Managed districts throughout midwest and west coast USA. Duties included; sales recruitment, sales training, morning correlations, daily/weekly/monthly sales stats, payroll. - Recruited over 15 university students to travel from Halifax NS to inland California to acquire new accounts for ADT security. - Top 10 in company for new accounts (500 reps) District Sales Manager. Managed districts throughout midwest and west coast USA. Duties included; sales recruitment, sales training, morning correlations, daily/weekly/monthly sales stats, payroll. - Recruited over 15 university students to travel from Halifax NS to inland California to acquire new accounts for ADT security. - Top 10 in company for new accounts (500 reps)



Ontario hockey league

• St Michael's Majors and Mississauga Icedogs

• Hockey Player

  • 2002 - 2005

  Played in the OHL for 3 years. Lived with a billet, managed schooling at st Michael's college while competing at the highest level possible for a junior hockey player. A very demanding schedule with very intense training. 2003 Eastern conference finalist - St Michael's Majors 2004 Eastern conference champions - Mississauga Icedogs Played in the OHL for 3 years. Lived with a billet, managed schooling at st Michael's college while competing at the highest level possible for a junior hockey player. A very demanding schedule with very intense training. 2003 Eastern conference finalist - St Michael's Majors 2004 Eastern conference champions - Mississauga Icedogs