Experience

MBS Equipment Company

• United States
• Entertainment Providers
• 1 - 100 Employee

• Shipping Coordinator

  • Jul 2021 - Present

  Colnbrook, England, United Kingdom



Screen With Envy

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Operations Manager

  • May 2021 - Jun 2021

  Aylesbury, England, United Kingdom



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Home Shopping Delivery Driver

  • Mar 2020 - May 2021

  Slough, England, United Kingdom Began in the Dot.com department as an online shopping picker. Tasks would include following and picking the product selections given by the handheld device, ensuring the best date and quality as if the customer was picking the item themselves. Assisting any in-store customer queries as and when required. Enquired about an opportunity to move from the picking to making deliveries to the customers. The role is to ensure the correct quantity of trays are loaded onto… Show more Began in the Dot.com department as an online shopping picker. Tasks would include following and picking the product selections given by the handheld device, ensuring the best date and quality as if the customer was picking the item themselves. Assisting any in-store customer queries as and when required. Enquired about an opportunity to move from the picking to making deliveries to the customers. The role is to ensure the correct quantity of trays are loaded onto the vehicle ahead of the first route of customer deliveries, perform daily vehicle checks, using the navigation device that routed you to each delivery and ensuring social distancing and the customer is made aware of any substitutes or products that weren’t available, returning to the store to load our vehicles for the second route of deliveries and returning any undelivered items to the shelves. Show less



Hays Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Call Center Customer Service Representative

  • Apr 2020 - Nov 2020

  Work from home NHS Cornavirus call centre Taking calls from the public who have questions or queries about booking home or drive through tests. Providing support and problem solving issues for those that have had the test and to ensure they have a positive experience.



Pinewood MBS Lighting

• Warehouse Manager - Overflow

  • Apr 2019 - Apr 2020

  Based in Langley, Berkshire Owned by Hackman Capital Partners, the company is a provider of world leading lighting equipment, service and support to the global Motion Picture and Television industry. Pinewood MBS Lighting are proud to have worked with some of the world’s finest crews on an ever growing production portfolio that include supporting the epic Star Wars saga, Disney’s Maleficent: Mistress of Evil and supporting EON Productions with the most recent Bond Film, No Time to Die: • Organisation and managing a… Show more Owned by Hackman Capital Partners, the company is a provider of world leading lighting equipment, service and support to the global Motion Picture and Television industry. Pinewood MBS Lighting are proud to have worked with some of the world’s finest crews on an ever growing production portfolio that include supporting the epic Star Wars saga, Disney’s Maleficent: Mistress of Evil and supporting EON Productions with the most recent Bond Film, No Time to Die: • Organisation and managing a team of between 15-25 casual, agency and full-time staff • Responsible for transparency and timely communications between Pinewood and Langley, maintaining a single business work ethic • Building management and support of both warehouses at Langley Business Centre • Supporting, organising and fulfilling the requests made by the various departments ensuring the workload is managed within the stringent deadlines • Responsibility of all First Aid, Fire Wardens and Health and Safety requirements for both buildings • Organising warehouse teams to ensure optimum efficiency of service • Learning and understanding the various types of product we provide, ensuring the accuracy of the inventory • Dealing with recruitment agencies to ensure the business is staffed appropriately • Ensuring staff are adequately trained and have the appropriate certification to use forklifts and other specialist testing equipment • Develop improvements to business processes as required to minimise future operational problems • Organising the maintenance and repair of warehouse equipment and resources • Training, positioning and mentoring of new staff Show less



Air Business Limited

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Night Operations Depot Manager

  • Jun 2018 - Mar 2019

  Witney, Oxfordshire • Organisation & management of a team of 10 Mail sorters, 4 HGV drivers & a back-office clerk • Responsible for ensuring that the mail is processed within tight deadlines & achieving a “clear floor” at the end of each shift • Organising, prioritising mail & loading of a range of vehicles to ensure optimum efficiency • Undertaking checks on incoming mail & packages • Responsible for health & safety on site • Organising warehouse teams to ensure optimum efficiency of… Show more • Organisation & management of a team of 10 Mail sorters, 4 HGV drivers & a back-office clerk • Responsible for ensuring that the mail is processed within tight deadlines & achieving a “clear floor” at the end of each shift • Organising, prioritising mail & loading of a range of vehicles to ensure optimum efficiency • Undertaking checks on incoming mail & packages • Responsible for health & safety on site • Organising warehouse teams to ensure optimum efficiency of service • Dealing with recruitment agencies to ensure the business is staffed appropriately • Ensuring staff are adequately trained & have the appropriate certification to use fork lifts & other specialist loading equipment • Reporting issues to HQ & develop improvements to business processes as required to minimise future operational problems • Managing airline & road freight rejections, resolve problems & organise re-distribution • Completing & processing airline pre-alerts, HMRC paperwork & master airwaybills including all relevant documentation • Organising the maintenance & repair of warehouse equipment & resources • Preparation of handover reports for day shift managers • Training & mentoring of new staff Show less



City Air Express

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Night Operations Depot Manager

  • Jun 2017 - May 2018

  Hayes, Greater London • Management of a team of 12 including drivers & mail processors • Planning & organising of monthly shift rotas • Dealing with recruitment companies to secure appropriate staff • Reviewing business processes, vehicle loading strategies & resourcing to ensure optimum performance & reduced costs • Responsible for ensuring that the mail is processed within tight deadlines & achieving a “clear floor” at the end of each shift • Managing airline & road freight rejections, resolve… Show more • Management of a team of 12 including drivers & mail processors • Planning & organising of monthly shift rotas • Dealing with recruitment companies to secure appropriate staff • Reviewing business processes, vehicle loading strategies & resourcing to ensure optimum performance & reduced costs • Responsible for ensuring that the mail is processed within tight deadlines & achieving a “clear floor” at the end of each shift • Managing airline & road freight rejections, resolve problems & organise re-distribution • Ensure staff are trained & have the appropriate certification to use loading equipment • Completing & processing airline pre-alerts, HMRC paperwork & master airwaybills including all relevant documentation • Preparation of handover reports for day shift managers • Training & mentoring of new staff Show less



The Quick Group of Companies

• United States
• Truck Transportation
• 200 - 300 Employee

• Night Operations Depot Manager

  • Dec 2014 - Nov 2016

  Colnbrook, Berkshire Recruited to improve the business performance & raise standards of the nightshift operations • Providing stability and take overall responsibility for the night shift operations • Management of a team of 15 including import & export clerks, customer service associates, delivery drivers, & warehouse staff. • Planning of shift resources & rotas • Training of staff in business processes & use of warehouse equipment • Ensuring both company’s specialised products are… Show more Recruited to improve the business performance & raise standards of the nightshift operations • Providing stability and take overall responsibility for the night shift operations • Management of a team of 15 including import & export clerks, customer service associates, delivery drivers, & warehouse staff. • Planning of shift resources & rotas • Training of staff in business processes & use of warehouse equipment • Ensuring both company’s specialised products are seamlessly supported 24 hours a day in tandem with the day shift • Ensuring the achievement of customer specific KPI’s and SLA’s • Prioritising shipments • Implementing vehicle loading strategies to ensure optimum performance & reduced costs • Managing quarantining & repackaging strategies • Managing the performance & maintenance of temperature-controlled storage facilities • Responsible for the review and development of business operations & processes in order to improve efficiency, performance and the customer experience • Improving business procedures related to the provision of delivery updates to key clients Show less



Global Options Worldwide Express (UK)

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Depot Operations Manager (Temporary role)

  • Apr 2014 - Aug 2014

  Hayes, Greater London Managed the operations & customer service teams, implemented training and resources which added value to the customer experience. During my short tenure, I was tasked with streamlining the staffing to ensure the company became efficient and competitive to its clients against competitors.



UC Logistics International LTD

• Senior Operations Manager

  • Jan 2010 - Mar 2014

  Chertsey, Surrey Brought in to set up & establish a Logistics & Supply Chain operation targeting the TV & Film production & Administration departments • Developing & winning courier & logistics business within a small portfolio of clients. Supplying the Studio Management, Production Managers, Operations Managers & Film Directors. • Establishing business processes & procedures • Recruiting a small team of staff to include drivers, customer services & back office support • Resource… Show more Brought in to set up & establish a Logistics & Supply Chain operation targeting the TV & Film production & Administration departments • Developing & winning courier & logistics business within a small portfolio of clients. Supplying the Studio Management, Production Managers, Operations Managers & Film Directors. • Establishing business processes & procedures • Recruiting a small team of staff to include drivers, customer services & back office support • Resource planning • Managing the supply chain • Training & mentoring of staff • Accountable for the P&L & overall success of the logistics operation Show less



Redcare Logistics (LHR) Ltd

• Senior Operations Manager

  • May 2008 - Jul 2012

  Heathrow Airport, Greater London Brought in to set up & establish a Logistics & Supply Chain division at Heathrow • Identifying & setting up an office • Developing and winning courier and logistics business. Dealing with Operations Managers, Project Managers, Directors & Business owners • Establishing business processes & procedures • Negotiating contracts to supply services inclusive of SLA’s & KPI’s • Recruiting & managing a team to include drivers, customer services & back office support • Resource… Show more Brought in to set up & establish a Logistics & Supply Chain division at Heathrow • Identifying & setting up an office • Developing and winning courier and logistics business. Dealing with Operations Managers, Project Managers, Directors & Business owners • Establishing business processes & procedures • Negotiating contracts to supply services inclusive of SLA’s & KPI’s • Recruiting & managing a team to include drivers, customer services & back office support • Resource planning & scheduling • Developing & implementing a sales & marketing plan • Vehicle fleet management • Sourcing, negotiating & managing the supply chain • Training staff • Accountable for the P&L & overall success of the business Show less



Royale International Couriers LTD

• From Driver to Operations Director

  • Aug 1985 - Aug 2008

  Feltham, Greater London 1985 to 2008 : Royale International Couriers Ltd Royale International provides customers worldwide with dependable & competitive integrated solutions. Solutions include traditional courier services, warehousing & specialised services such as time-critical delivery, financial research distribution & e-fulfilment 1996 to August 2008 : Operations Director • Developing new services & solutions to meet the changing demands of both existing & potential clients • Developing &… Show more 1985 to 2008 : Royale International Couriers Ltd Royale International provides customers worldwide with dependable & competitive integrated solutions. Solutions include traditional courier services, warehousing & specialised services such as time-critical delivery, financial research distribution & e-fulfilment 1996 to August 2008 : Operations Director • Developing new services & solutions to meet the changing demands of both existing & potential clients • Developing & driving a sales & marketing plan through the marketing department & business development team • Establishing & developing business processes & procedures in line with company growth • Negotiating contracts to supply services inclusive of SLA’s & KPI’s • Recruiting, training & managing a team to include drivers, warehouse staff, customer services, back office support, accounts & business development • Resource planning & scheduling • Taking ownership of fleet management • Route planning • Sourcing, negotiating & managing the supply chain both nationally & internationally • Training & mentoring supervisory & management staff • Accountable for the P&L & overall success of the business. • Managing the integration of new logistics & accounting software • Managing a continuous improvement process • Setting & maintaining standards relating to customer service & operations departments • Setting up Health & Safety & Quality Management policies • Driving ongoing business improvement projects spanning vehicle fleets, IT systems, business processes, warehouse infrastructure, employee training & supply chain management 1991 to 1996 Depot Operations Manager 1986 to 1991 Senior Customer Service / Operations Supervisor 1985 to 1986 Courier Driver Show less