Experience

Aledade, Inc.
• United States
• Hospitals and Health Care
• 500 - 600 Employee
• Practice Transformation Specialist

  • Sep 2020 - Present


Atrium Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Performance Improvement Coordinator

  • Aug 2018 - Sep 2020

  • Serves as data consultant for and a lean resource for Atrium Health Union and Anson to improve performance efforts in thirty-day readmissions, antibiotic stewardship, acute care infection composite, and patient experience • Worked with clinical case management to develop process to identify inpatients deemed high risk for readmission and tailor interdisciplinary rounding to those patients • Works with clinical case management in efforts to reduce the utilization of “MVPs (most visited patients) which has resulted in a reduction of more than 30% • Worked with ICU nursing staff to identify barriers and trends to reducing mechanical ventilation to tracheostomy days • Partnered with Atrium Health Union’s infection prevention team to reduce indwelling urinary catheter (IUC) utilization which resulted in reducing IUC usage from 0.980 to 0.576 (49% reduction) over the course of the year and winning a touchstone award Show less



UNC Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Quality Analyst- Contractor

  • Aug 2017 - Aug 2018

  • Serves as primary consultant for clinical quality, patient outcomes, and access to care performance improvement efforts for the following outpatient clinics (Geriatrics, Heart and Vascular, Psychiatry, Radiology, and Hospitalist) • Facilitate Lean methodologies (Purple Belt, PDSA, Express Workout, Enablement, Gemba observations, DMAICS, A3, Standard Work) to reduce waste, improve patient outcomes, reduce cost, and increase efficiency • Facilitate weekly, bi-weekly, or monthly quality improvement committee meetings to analyze performance trends, pilot studies, and project activity, and create action plans • Utilize visual management (MDI boards, and 5s, Standard Operating Procedures) to monitor performance, • Conducted workflow assessment to redesign former in clinic Best Practice Advisory alert process for “due patients” to improve care gap closure capacity at UNC Geriatrics • Utilize statistical methodologies (pareto charts, regression analysis, value stream mapping, histograms, attribute agreement analysis, process capability) to support clinical quality and outcomes Show less



Independent Contractor for Healthcare

• Medical Practices
• 200 - 300 Employee

• Healthcare Policy Analyst

  • Aug 2016 - Aug 2017

  • Partner with Xerox State healthcare payment methodology development team to conduct research on Medicaid Payment reimbursement methodology for the District of Columbia nursing facilities • Summarize and compile necessary research data for review and interpretation to ensure suggested recommendations align to improve medically-appropriate access to in-District nursing facilities, increase transparency of rate setting methodology, and improve linkage between resident acuity and payment • Present deliverables such as the assessment of options, quality improvement plan, and policy design document and department policy documents to the Department of Healthcare Finance • Review current methodology and rebase process • Analyze the District of Columbia’s current facility specific, case mix adjusted per diem rate and methodology policies to investigate cost efficiency and access • Analyze policies from Medicaid State Plan Attachment 4.19 part I, Title 29 Chapter 65 District of Columbia Municipal Regulations • Extract data from Medicaid Management Information System to investigate claims data, acuity data, audited cost data, and data on residents outside of the district such as their resource utilization group (RUG), cost of care, and acuity Show less



Northern Virginia Family Service

• United States
• Individual and Family Services
• 100 - 200 Employee

• Health Data Analyst

  • Jun 2015 - Nov 2016

  • Determines data needed to be collected and the appropriate data resources for specific health data project • Stay current with Virginia Medicare, Medicaid, and Tricare policy changes that affect reimbursement from physicians contracted with Medical Care for Partnership Program and Adult Health Program • Communicate changes to Virginia Medicare Medicaid, and Tricare to ensure that billing staff maintained compliance • Trains and educates reporting agencies on data collection tools and equipment • Establishes data quality standards and works with Fairfax County Government and reporting agencies to ensure standards are met • Ensures quality data collection techniques are established for reporting agencies • Performs and documents procedures for data preparation including data cleaning, standardization and analysis • Maintains quality assurance standards measures are met by reviewing vendor invoices within Medical Care for Children Partnership and Adult Health Program • Prepares monthly, quarterly, and annual data reports for distribution Show less



George Mason University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Jan 2016 - May 2016

  • Assisted Dr. Kitsantas in teaching Inferential Statistics in Health Services Research and Management course and grading student assignments • Provided tutoring assistance to students requesting extra help in Inferential Statistics in Health Services and Management course • Assisted with research projects: conducting literature reviews and data analysis, interpreting findings and putting together research manuscripts for publication • Reviewed studies published using the National Survey of Children’s Health (NSCH) 2011/2012 and/or 2007 surveys to address questions of unmet dental care needs and poor dental outcomes across different racial/ethnic groups to establish variables that measure unmet dental care needs and variables that measure poor dental care outcomes • Used statistical analysis software to explore associations between second hand smoke exposure and asthma, hearing, joint/bone/muscle problems, depression, anxiety, ADHD/ADD, and developmental disabilities from data in the 2011/2012 National Survey of Children’s Health (NSCH) • Created abstract of current research surround second hand smoke exposure in children and best practices for pediatric physicians to address tobacco and smoke exposure in practice to submit to The American Academy of Pediatrics Julius B. Richmond Center of Excellence Show less

• Research Assistant

  • Nov 2014 - May 2015

  • Assisted professor in grant funded project titled Evaluation of a Dual Eligible Demonstration in Virginia to improve quality of care for Medicaid/Medicare beneficiaries, improve the health and functional status of participants, and reduce costs by avoiding preventable hospital stays and nursing home admissions, reducing emergency department utilization, and improving care transitions across settings • Acted as liaison to George Mason’s Director of the Center for Social Science Research to ensure that appropriate submission materials met George Mason’s Institutional Review Board guidelines in order to obtain approval • Constructed surveys distinguishing the two groups of beneficiaries: (1)1000 participants that enrolled in the Commonwealth of Virginia beneficiary programs and (2) 200 individuals that declined to participate in Medicaid/Medicare services with the attempt to understand the particular characteristics of the Virginia demonstration and evaluated how the Virginia demonstration program affects dual-eligibles in the state • Provided analysis of data to answer the following questions (1) what are the participant characteristics of dual eligible beneficiaries who enrolled and/or opted out of enrollment during the first year of the demonstration (2) do participants report greater satisfaction and access to medical, behavioral health, and long-term care services within six months of the demonstration (3) does this demonstration lead to more appropriate service utilization, better coordination and improved quality and (4) did the demonstration reduce the Medicaid costs • Acted in conjunction with Virginia Department of Medical Assistance Services’ in an effort to interpret the findings of their qualitative interviews with long-term care and medical care providers and managed care administrator with the purpose of combining these findings with qualitative data to provide a richer understanding of implementation and outcomes under the expansion of managed care Show less



Cape Fear Valley Medical Center

• United States
• Medical Practices
• 1 - 100 Employee

• Nursing Assistant

  • Aug 2012 - May 2013

  Observed 6 to 8 patients, toileted patients, emptied catheter bags, and brought patients to the therapy area Took care of a patients’ personal hygiene, including bed bath, shaving, nail care, and other services as needed Set up meal trays, and documented patient food / fluid intake Monitored vital signs including temperature, pulse, respiration and blood pressure Reported any health issues to the supervising nurse Observed 6 to 8 patients, toileted patients, emptied catheter bags, and brought patients to the therapy area Took care of a patients’ personal hygiene, including bed bath, shaving, nail care, and other services as needed Set up meal trays, and documented patient food / fluid intake Monitored vital signs including temperature, pulse, respiration and blood pressure Reported any health issues to the supervising nurse



Unity Home Care

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Care Coordinator

  • Aug 2012 - Mar 2013

  Oriented and educated patients and their families by meeting them; explained the role of the patient care coordinator; initiated the care plan; provided educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements Coordinated information and care requirements with other care providers; resolved issues that could affect smooth care progression; fostered peer support; provided education to others regarding the case management process Monitored delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; evaluated outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implemented team recommendations Maintained quality of service by establishing and enforcing organization standards including patient rights and confidentiality Maintained professional and technical knowledge by attending educational workshops and training events Show less