Manufacturing Technician II

• Feb 2023 - Present

Repair Technician

• Jul 2022 - Feb 2023

General Store Manager

• Sep 2019 - Aug 2020

- Opened and closed the store at end of the night- Provided store management and scheduling- Developed a productive team environment- Trained, developed, and managed store employees- Regularly supervised a crew of 4- Monitored and ordered supplies- Handled customer inquiries and complaints- Achieved sales goals

Assistant Manager

• Dec 2017 - Sep 2019

- Managed opening and closing store- Acted as a customer service representative- Rearranged and detailed store merchandise according to company standards- Enforced company policies and procedures- Promoted to Assistant Store Manager- Managed store operations- Supervised technicians- Managed nightly register and sales totals- Handled and submitted incoming sales calls

Technician

• Aug 2017 - Dec 2017

- Resolved computer system, hardware, and software issues- Managed upgrading issues- Provided detailed documentation of all repairs- Front desk responsibilities included greeting customers- Verified customer information- Logged all customer information- Handled replacing parts, battery calibration and electronic diagnostics

Line Cook

• May 2017 - Aug 2017

- Maintain a clean and safe work area, including handling utensils, equipment, and dishes - Handle and store ingredients and food - Maintain food safety and sanitation standards - Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc - Handling multiple food orders at one time - Delivering food order to wait staff in a timely manner - Assisting other cooks in preparing food or helping other team members when needed - Maintain a clean and safe work area, including handling utensils, equipment, and dishes - Handle and store ingredients and food - Maintain food safety and sanitation standards - Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc - Handling multiple food orders at one time - Delivering food order to wait staff in a timely manner - Assisting other cooks in preparing food or helping other team members when needed

Kitchen Manager

• Jul 2015 - May 2017

- Opened and closed the store at end of shift- Provided store management and scheduling- Developed a productive team environment- Regularly supervised a crew of 7+- Handled customer inquiries and complaints- Enforced company policies and procedures

Shift Lead

• Nov 2015 - Aug 2016

- Opened and closed the store at end of shift- Promoted to Kitchen Manager- Regularly supervised a crew of 7+

Line Cook

• Jul 2015 - Nov 2015

- Promoted to Shift Leader- Opened and closed the store at end of shift

Sales Associate

• Jun 2015 - Jul 2015

- Assisted customers with locating inventory throughout four different departments. - Assisted customers by guiding them to the appropriate representatives. - Maintain and organize store displays to enhance product visibility and expedite product location activities. - Provided high-quality customer service to optimize customer purchasing and payment process. - Educated customers on available product options to meet and exceed customer service experience. - Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. Show less

Barista

• Jan 2015 - May 2015

- Educated customers by presenting and explaining the coffee drink menu; answering questions. - Maintained a safe and healthy work environment by following organization standards and sanitation regulations. - Maintained inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. - Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. - Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty. - Greeted and served an average of 100+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment Show less

Team Member

• Jun 2013 - Jan 2015

- Execute daily operations of ticket sales, concessions, and cashier duties. - Supervised box office ticket sales. - Trained for Team Leader role. - Processed payments at box office and concession stands and responded appropriately to guest concerns. - General Work: running the concession stand, selling tickets, customer satisfaction, cleaning. - Assisted in the food preparation and maintained proper sanitation techniques. - Organized food temperature forms and food preparation procedures. - Greeted customers and checked them in, cleaned, took inventory, worked with a POS system, and handled money. Show less