Experience

Lepaya

• Netherlands
• Professional Training and Coaching
• 100 - 200 Employee

• Content Manager - Studio

  • Jun 2022 - Present



Ace & Tate

• Netherlands
• Retail Apparel and Fashion
• 300 - 400 Employee

• Brand Copywriter

  • Jun 2021 - Jan 2022

  Main responsibilities: - creating and presenting copy decks with original concepts - writing: web copy, newsletter (commercial & editorial), social media, ads, retail assets - maintaining a clear and consistent brand voice - translating from English to German Secondary responsibilities: - managing the translation process and external copywriters Main responsibilities: - creating and presenting copy decks with original concepts - writing: web copy, newsletter (commercial & editorial), social media, ads, retail assets - maintaining a clear and consistent brand voice - translating from English to German Secondary responsibilities: - managing the translation process and external copywriters



Freelance

• Amsterdam, North Holland, Netherlands

• Project Lead: Content

  • Oct 2020 - May 2021

  Main responsibilities: - implementing CMS and CRM tools - defining target demographic and TOV - developing the content calendar - developing the customer journey Secondary responsibilities: - writing templates for blog articles and text-based support channels Main responsibilities: - implementing CMS and CRM tools - defining target demographic and TOV - developing the content calendar - developing the customer journey Secondary responsibilities: - writing templates for blog articles and text-based support channels



Peaks

• Financial Services
• 1 - 100 Employee

• Team Lead: Customer Success | Copywriter

  • Jun 2019 - Oct 2020

  Team Lead for the German customer care - main responsibilities: - team management (recruitment, scheduling) - knowledge management (quality control, workshops, seminars) - channel management (ticket priotisation and funneling to back-end, monitoring traffic) Secondary responsibilities: - project management (implementation of knowledge handbook in Salesforce Service Cloud) - dashboarding Copywriter main responsibilities: - writing and publishing blog articles, newsletters - maintaining and updating web copy, string files, FAQs - owner of macros and email templates for CC - owner of text-based support channels Secondary responsibilities: - developing content calendar - managing external copywriters Show less



Gallery Platform Look

• Amsterdam Area, Netherlands

• Associate Creative Director

  • Apr 2019 - Aug 2019

  Main responsibilities: - arts administration - planning of exhibitions (budgeting, sourcing, logistics) - promotion (newsletters, social media posts) Secondary responsibilities: - floor management Main responsibilities: - arts administration - planning of exhibitions (budgeting, sourcing, logistics) - promotion (newsletters, social media posts) Secondary responsibilities: - floor management



ВООПИиК- All-Russian Society for the Protection of Monuments of History and Culture, Moscow

• Moscow, Russian Federation

• Intern | Arts Administration

  • Mar 2017 - May 2017

  Main responsibilties: - planning and execution of upcoming events for the promotion of cultural heritage - managing inquiries for potential inclusions of architectural objects in the list of historical monuments - writing and publishing press releases for upcoming events to targeted media Secondary responsibilities: - assisting the curation for promotional exhibitions Main responsibilties: - planning and execution of upcoming events for the promotion of cultural heritage - managing inquiries for potential inclusions of architectural objects in the list of historical monuments - writing and publishing press releases for upcoming events to targeted media Secondary responsibilities: - assisting the curation for promotional exhibitions



CheckYourHead GbR

• Berlin Area, Germany

• Intern | Public Relations

  • Jan 2013 - Jul 2013

  Main responsibilities: - writing and distributing press releases to targeted media - managing inquiries - analysing and documenting media coverage Secondary responsibilities: - scheduling and preparing meetings with stakeholders - assisting the planning and execution of campaigns Main responsibilities: - writing and distributing press releases to targeted media - managing inquiries - analysing and documenting media coverage Secondary responsibilities: - scheduling and preparing meetings with stakeholders - assisting the planning and execution of campaigns