Experience

Platinum North America

• Canada
• Wholesale
• 1 - 100 Employee

• • May 2018 - Present

• • May 2018 - Present



Speedline International Roofing Corporation

• Edmonton

• Manager

  • Jan 2015 - Aug 2015

   Responsible for recruitment, selection, and orientation of all staff  Created and maintained electronic and hard copy of company policies regarding all procedures  Maintenance of all company records, vehicles, equipment and tools  Responsible for recruitment, selection, and orientation of all staff  Created and maintained electronic and hard copy of company policies regarding all procedures  Maintenance of all company records, vehicles, equipment and tools



Glassmasters Autoglass

• Edmonton, Canada Area

• Assistant Branch Manager

  • Feb 2014 - Oct 2014

   Addressed an average of 50 calls per day, converting 70% into booked customers  Maintained up-to-date knowledge of company policies regarding warranties, payments, and purchases  Explained company offerings to promote products and services to clients  Addressed an average of 50 calls per day, converting 70% into booked customers  Maintained up-to-date knowledge of company policies regarding warranties, payments, and purchases  Explained company offerings to promote products and services to clients



Amalgamated Food Equipment

• Edmonton

• Account Manager

  • Oct 2012 - Feb 2014

   Estimated and quoted prices, credit and contract terms, warranties and delivery dates  Delivered exceptional account service to a growing portfolio, including chain accounts, strengthening customer loyalty  Attended trade shows, coordinating product and involvement, increasing brand / product awareness  Estimated and quoted prices, credit and contract terms, warranties and delivery dates  Delivered exceptional account service to a growing portfolio, including chain accounts, strengthening customer loyalty  Attended trade shows, coordinating product and involvement, increasing brand / product awareness



Russell Food Equipment Ltd .

• • Sep 2008 - Feb 2012

   Participated in and led sales calls with team members to establish sales and customer retention goals Managed sales transactions for a company with an annual revenue in excess of $20 million, with continual year over year growth Planned, created and delivered sales presentations for individual clients and groups of over 50 Trained sales teams on new products or procedures at regular seminars and special events Supervised 14 account managers Handled escalated client and supplier concerns, creating effective solutions Attended trade shows, coordinating product and involvement, increasing brand / product awareness Show less

• • Sep 2000 - Sep 2008

   Consistently met and exceeded company targets for productivity and accuracy levels Developed a mobile communication system from the ground up, allowing account managers to access the company database and input orders from the customers location, outside of the office, increasing productivity and revenue Rose above the rest in terms of product knowledge, customer service, and relationship building



Kelsey's Restaurant

• Edmonton, Canada Area

• General Manager

  • Jun 1991 - Sep 2000

   Developed payroll tracking system, as well as inventory and loss control systems for the restaurant  Reduced product costs from 39% to 32%, labour costs from 29% to 19.5%, and increased net income before committed costs from 11% to 20% utilizing newly developed systems and effective and engaging training and staff involvement  Increased guest satisfaction and loyalty by ensuring all moments of truth are positive  Developed payroll tracking system, as well as inventory and loss control systems for the restaurant  Reduced product costs from 39% to 32%, labour costs from 29% to 19.5%, and increased net income before committed costs from 11% to 20% utilizing newly developed systems and effective and engaging training and staff involvement  Increased guest satisfaction and loyalty by ensuring all moments of truth are positive