Darvius "Darvy" Hughley

Help Desk Analyst at Bennett Thrasher
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Contact Information
us****@****om
(386) 825-5501
Location
Marietta, Georgia, United States, GE

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jul, 2023
    - Nov, 2024

Experience

  • Bennett Thrasher
    • United States
    • Accounting
    • 300 - 400 Employee
    • Help Desk Analyst
      • Jan 2023 - Present

      Image Laptops/PCs using PXE/USB Maintain inventory for devices used via Kace Answer and Solve tickets within SLA using FreshService ticketing system Image Laptops/PCs using PXE/USB Maintain inventory for devices used via Kace Answer and Solve tickets within SLA using FreshService ticketing system

  • ACERTUS
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 200 - 300 Employee
    • Help Desk Technician
      • Nov 2021 - May 2022

      Review and solve tickets using the HappyFox Ticketing system Using effective problem solving skills to help end-users with hardware and software-related issues Prepare PCs/MACs for new hires by reimaging and shipping them along with proper peripherals and credentials Create user profiles in O365 Admin Create email/distribution groups from O365 Admin Ensure conference rooms are ready for use every morning by ensuring Zoom Room is connected Remote assistance using GoToAssist Communicate via chat/phone/email to solve issues Show less

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Desktop Support Technician
      • Aug 2021 - Oct 2021

      Ticket workload management via ServiceNow Assembly and (re)image computers and laptops with Windows 10 OSs Install and maintain MSO software on all devices Maintain e-mail and calendar using Outlook Maintain inventory using Excel Performed windows active directory account maintenance by giving share and security level permissions on network servers Add/Remove workstations as necessary Maintain passwords, data integrity, and file system security Diagnosing and troubleshooting hardware/software issues for both desktop and laptops Performing pc performance optimization, installation of OS, software, and other specified patches and updates. Show less

  • Cricket Wireless
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Help Desk Technician Tier 2
      • Nov 2019 - Jul 2021

      Maintain Tickets via Zendesk CTN porting issue (port-in/outs) Terminal troubleshooting including Windows upgrade/Re-imaging Proper Desktop set up (cable connections) Initial Windows PC setup DCHP to STATIC IP configuration Enroll Win7/Win10 computers into company (cloud) User Accounts via Azure Network troubleshooting (cable connections with Com box, Sonic Wall, and Switch) Software troubleshooting via "Services" app or (deep)Repair Network device setups and troubleshooting including: Payment devices and printers Using command prompt to ping communication to these items Changing static IP address when needed Show less

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Help Desk Technician Tier2
      • Nov 2017 - Oct 2019

      Answer 60+ calls per day Resolve computer issues including but not limited to; Software/driver (un)installation PC/Mac Set Up and (Factory Resets) Over the phone and Remote PC/Mac usage tutorials Malware/Virus Troubleshooting PC/Mac personalization Utilize de-escalation techniques Act as project SME providing support to those colleagues that are taking calls Answer 60+ calls per day Resolve computer issues including but not limited to; Software/driver (un)installation PC/Mac Set Up and (Factory Resets) Over the phone and Remote PC/Mac usage tutorials Malware/Virus Troubleshooting PC/Mac personalization Utilize de-escalation techniques Act as project SME providing support to those colleagues that are taking calls

  • Duke Energy Corporation
    • United States
    • Utilities
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2015 - Nov 2017

      (this job was outsourced to a call center in ATL) Answer 50-80 Calls a day in relation to customer bills. This includes payment arrangement set up and opening/closing accounts. (this job was outsourced to a call center in ATL) Answer 50-80 Calls a day in relation to customer bills. This includes payment arrangement set up and opening/closing accounts.

Education

  • Banneker High School
    High School Diploma
    2005 - 2009

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