Senior Process & Digital Automation Analyst

• Oct 2022 - Present

Operations Control Analyst

• Apr 2022 - Oct 2022

Service Coordinator

• Jul 2017 - Apr 2022

Underwriting Assistant

• Mar 2015 - Jul 2017

Claims Processor

• Feb 2014 - Mar 2015

Compiles and prepares statistical tire and wheel claims data and reports Examines process, calculates and pays claims Completes appropriate documentation and reports ensuring accuracy Assists claims adjusters, clients, and customers with problems and/or questions regarding their claims status Comply with state tax laws in applying applicable tax information pertaining to the tire and wheel product Communicates effectively with customers, advocate customer needs and initiate resolution Show less

Customer Service Rep

• Mar 2013 - Nov 2013

Respond to various customers billing and service related inquiries via telephone Enroll new customers, offering appropriate products and services Process payments for current or outstanding balances Ensure Customer satisfaction Processing correspondence and updates on customer accounts Respond to various customers billing and service related inquiries via telephone Enroll new customers, offering appropriate products and services Process payments for current or outstanding balances Ensure Customer satisfaction Processing correspondence and updates on customer accounts

Print Operator

• Jun 2009 - Feb 2012

Logged completed work assignments and made management aware of any print issues Monitored arrivals of print jobs and prioritized print jobs Determined machine settings that maintain quality and meets productivity expectations Logged completed work assignments and made management aware of any print issues Monitored arrivals of print jobs and prioritized print jobs Determined machine settings that maintain quality and meets productivity expectations