Experience

Orange County Clerk of Courts

• United States
• Government Administration
• 200 - 300 Employee

• Deputy Clerk

  • Nov 2021 - Present

  Function in an information capacity through receiving incoming mail, phone and personnel requests concerning our department. Execute requests for records to requesting parties in a timely fashion. Participate in cross-training initiatives to acquire knowledge and skill sets to support efficient function of the department. Provided onboarding assistance to leadership and training to new and current Deputy Clerks in the department. Participated in initiatives to revamp and restructure training within the department by assessing training needs, developing comprehensive training using the Dick and Carey system of design. Was selected for and participated in an ADA Remediation Project that’s goal was to update the Clerk of Courts website to ensure that documents are accessible and meet ADA requirements. Was selected for and participated in UTA training for a new IT system being rolled out and was appointed to be my teams Subject Matter Expert. Participate in cross-training initiatives to acquire knowledge and skill sets to support efficient functions of the department. Provide onboarding assisting and training to new and current Deputy Clerks. Participated in initiatives to revamp training process within the department, creating training articles, plans and various other training materials. Participate in and ADA Remediation Project meant to update the Clerk of Courts website and make it more accessible as well as UTA training for new IT systems being rolled out. Show less



ARNOLD PALMER HOSPITAL FOR CHILDREN

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Office Assistant

  • Feb 2021 - Sep 2021

  Greet patients and their families and check them in for their appointments using our medical information system. Collect cash, debit and credit copayments and provide receipts. Serve as a primary point of contact for patients and their families, assisting them with a range of activities such as scheduling follow up appointments and scans, coordinating appointments with other clinics and providing referrals for other needs as dictated by the doctors and nursing staff. Cross trained on the front counter, phones, and new patient coordination. Obtain extensive knowledge of the EPIC, Sunrise and GE medical information and scheduling systems. Assist with scheduling appointments for nine providers at the Downtown Orlando office and three satellite locations. Assisted management with review of our patient survey results and following up on the feedback provided to ensure that all patients and their family’s needs are being met. Received several Kudos acknowledgements from leadership and fellow team members for my willingness to step in wherever needed, my ability to learn new tasks quickly and the strength of my customer service skills. Show less



UF HEALTH CANCER CENTER AT ORLANDO HEALTH

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Guest Service Representative

  • Nov 2019 - Feb 2021

  Greet patients and family members as they enter the building and provide directions to appointments, labs etc. Spearhead the implementation of COVID-19 protocols such as verbally screening patients, printing guest passes and assisting patients with redirection when their destination is in another area of the hospital. Make rounds on patients and visitors to ensure that all of their needs are met Provided information on various resources that the cancer center provides for both patients and family members. Assist with training new team members by developing and executing training plans in accordance with company policies and providing post training evaluation and support. Show less



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2017 - Oct 2019

  Provided customer service via phone, email and chat, regarding members accounts and credit information Utilized various methods of troubleshooting to develop and provide solutions in regard to things such as account access and account navigation Assisted with training and creating training plans, onboarding as well as provided support for new hires after training was concluded Developed Spreadsheets that allowed for those in management to keep track of representative’s productivity and metrics and assisted with data entry into those Spreadsheets Assisted upper management with clerical duties such as answering phone calls, scheduling conference rooms, answering emails and keeping track of calendars Show less



Tijuana Flats Tex-Mex

• United States
• Restaurants
• 400 - 500 Employee

• Trainer

  • Feb 2016 - Nov 2017