Darshana Revankar
Operations Associate at ULedger- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Kannada Native or bilingual proficiency
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Marathi Native or bilingual proficiency
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Konkani Native or bilingual proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Avantika Singh
Having worked with Darshana as her Manager in ClearTax, I would say that she is a top-notch professional. It is her unique approach to work that she creates a process/system for her work and makes things more efficient. With this approach, she was able to handle the toughest deals and close multiple clients with ease. As a future Operations management professional, I am confident that Darshana will be an asset to any organization.
Sho Hirokawa
In Darshana’s experience, a project team of four people focused on different tasks seemed like a breeze. We worked closely together for rolling out new leadership perspectives to our professor as an ET member role. She chose the role of Chief Operating Officer (COO) and I had the chance to observe and benefit from her leadership perspectives. She demonstrated great communication and collaborative skills, it was a nice experience working with Darshana on a Project. She is the very leader for us.
Avantika Singh
Having worked with Darshana as her Manager in ClearTax, I would say that she is a top-notch professional. It is her unique approach to work that she creates a process/system for her work and makes things more efficient. With this approach, she was able to handle the toughest deals and close multiple clients with ease. As a future Operations management professional, I am confident that Darshana will be an asset to any organization.
Sho Hirokawa
In Darshana’s experience, a project team of four people focused on different tasks seemed like a breeze. We worked closely together for rolling out new leadership perspectives to our professor as an ET member role. She chose the role of Chief Operating Officer (COO) and I had the chance to observe and benefit from her leadership perspectives. She demonstrated great communication and collaborative skills, it was a nice experience working with Darshana on a Project. She is the very leader for us.
Avantika Singh
Having worked with Darshana as her Manager in ClearTax, I would say that she is a top-notch professional. It is her unique approach to work that she creates a process/system for her work and makes things more efficient. With this approach, she was able to handle the toughest deals and close multiple clients with ease. As a future Operations management professional, I am confident that Darshana will be an asset to any organization.
Sho Hirokawa
In Darshana’s experience, a project team of four people focused on different tasks seemed like a breeze. We worked closely together for rolling out new leadership perspectives to our professor as an ET member role. She chose the role of Chief Operating Officer (COO) and I had the chance to observe and benefit from her leadership perspectives. She demonstrated great communication and collaborative skills, it was a nice experience working with Darshana on a Project. She is the very leader for us.
Avantika Singh
Having worked with Darshana as her Manager in ClearTax, I would say that she is a top-notch professional. It is her unique approach to work that she creates a process/system for her work and makes things more efficient. With this approach, she was able to handle the toughest deals and close multiple clients with ease. As a future Operations management professional, I am confident that Darshana will be an asset to any organization.
Sho Hirokawa
In Darshana’s experience, a project team of four people focused on different tasks seemed like a breeze. We worked closely together for rolling out new leadership perspectives to our professor as an ET member role. She chose the role of Chief Operating Officer (COO) and I had the chance to observe and benefit from her leadership perspectives. She demonstrated great communication and collaborative skills, it was a nice experience working with Darshana on a Project. She is the very leader for us.
Credentials
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ClickUp Expert Certificate
ClickUpJun, 2023- Nov, 2024 -
Software Process and Agile Practices
University of AlbertaApr, 2023- Nov, 2024 -
Agile Project Management
GoogleMar, 2023- Nov, 2024 -
HubSpot Sales Software
HubSpot AcademyFeb, 2023- Nov, 2024 -
Revenue Operations
HubSpot AcademyFeb, 2023- Nov, 2024 -
SAP S/4 HANA Financial Accounting Overview
LinkedInJan, 2023- Nov, 2024 -
Communicating Effectively with Customers
SkillsoftJun, 2021- Nov, 2024 -
Controlling Conflict, Stress, and Time in Customer Service
SkillsoftJun, 2021- Nov, 2024 -
Dealing with Customer Service Incidents and Complaints
SkillsoftJun, 2021- Nov, 2024 -
Interacting with Customers
SkillsoftJun, 2021- Nov, 2024 -
Polishing Your Skills for Excellent Customer Service
SkillsoftJun, 2021- Nov, 2024 -
Business English Certificate Preliminary
Cambridge Assessment EnglishFeb, 2019- Nov, 2024
Experience
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ULedger
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United States
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Computer and Network Security
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1 - 100 Employee
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Operations Associate
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Jan 2023 - Present
Spearheaded operational enhancements for a Blockchain company, streamlining day-to-day activities • Created workflows for different departments. Identified tasks, processes, forms, and feedback that can be automated. • Orchestrated agile ceremonies established effective workflows across departments, & championed process transparency. This helped to manage/track the development stages of different initiatives and increased productivity by 30%. Also, supervised 20 engineers (front-end, product development, quality assurance, & design). • Utilized data visualization tools to analyze and present task-related insights. Developed dashboards reflecting useful information about day-to-day tasks & OKRs, contributing insights to shape strategic roadmaps. • Defined and standardized the company policies and procedures by implementing & organizing a document management system in Office 365. I also worked on permissions management, communication channels, & search query management. • Created a training system that reduced new hire training time by 60% and improved work performance. • Evaluated and onboarded different tools to increase business efficiency. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Senior Process Associate
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Mar 2021 - Dec 2021
Billing research for the US corporate companies in the business segment - Worked on four complex projects collaborating with teams across India, the US, and the Philippines to optimize and improve processes. • Took ownership to conduct thorough audits and analysis of financial data in order to fix the service issues. • Utilized a range of tools to retrieve data and analyze key findings, evaluated invoice history, & generated statistical reports to process valid credits within SLAs. Prepared deployment documentation meeting compliance. • Collaborated & escalated cases with relevant internal teams for RCA & tracked progress to derive ultimate resolution. • Conducted a time-motion study to measure productivity. Facilitated continuous process improvement by prioritizing transparency from ideation to completion. Identified potential gaps to improve the flow of issues through the workflow. • Served as SME in billing research & enabled CRM best practices to foster positive and productive client relationships. Show less
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Flynote
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India
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Travel Arrangements
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1 - 100 Employee
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Operations Associate
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Nov 2019 - Jun 2020
Managed daily operations of a travel firm to develop strategic plans & derive business insights.• Audited financial transactions flow, (Customer > Company > Supplier) amounting to around $125K monthly and oversaw supply chain data to track payments end-to-end.• Created and standardized sale processes, and automated critical workflows. Communicated with clients to support the product/tech/revenue team with insights to enhance the database systems for specific customer-facing challenges. Show less
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Sales executive(International Travel Coordinator)
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Jun 2019 - Oct 2019
• Managed customer experience throughout its lifecycle. Investigated & handled customer escalations to increase NPS.• Created customer data reports to refine best practices to meet objectives, reduced client incidents & increased revenue. • Addressed multiple client needs & coordinated global operations for supply chain processes to ensure product success.
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Clear
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India
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Software Development
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700 & Above Employee
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Strategic Partnerships
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Mar 2019 - Jun 2019
Established and maintained strategic partnerships for a Fintech company. • Partnered with 50+ MNCs & start-ups to provide them with online tools for ‘income-tax return’ filing services. • Socialized with HRs, VP, and finance heads, supported BTL activities to run campaigns, & arranged sessions in co-operatives for ‘Income tax return’ related queries. My exceptional performance led to a pre-placement offer. Established and maintained strategic partnerships for a Fintech company. • Partnered with 50+ MNCs & start-ups to provide them with online tools for ‘income-tax return’ filing services. • Socialized with HRs, VP, and finance heads, supported BTL activities to run campaigns, & arranged sessions in co-operatives for ‘Income tax return’ related queries. My exceptional performance led to a pre-placement offer.
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Education
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University of Massachusetts Lowell
Master of Science - MS, Engineering Management -
Visvesvaraya Technological University
Bachelor of Engineering - BE, Computer Science
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