System Administrator

• Sep 2023 - Present

Systems & Network Analyst

• Dec 2020 - Sep 2023

Spearheaded virtualization initiatives, expertly configuring and maintaining VMware environments while optimizing resource management. Ensured seamless integration and peak performance of Windows servers, including Active Directory. Implemented robust network security measures, deploying and troubleshooting firewalls, switches, and wireless infrastructure. Conducted meticulous security audits and managed intrusion detection systems to safeguard against cyber threats. Facilitated productive partnerships with users and vendors, thoroughly understanding system needs and requirements. Delivered tailored IT solutions, surpassing expectations and bolstering operational efficiency. Provided exceptional Level 2 & 3 technical support, expertly resolving complex system issues to minimize downtime and enhance user productivity. Led network planning and design projects, aligning solutions with business objectives. Developed innovative network architectures, driving seamless connectivity and future scalability. Ensured compliance with data policies and privacy regulations, managing backups using cutting-edge tools like Veeam and NAS1. Safeguarded critical data and enabled swift disaster recovery. Orchestrated prompt L1/L2 incident response, efficiently resolving IT issues for a diverse user base of 1000+ students and 100+ staff members. Swiftly addressed network, WiFi, and email concerns to maintain uninterrupted operations. Maintained comprehensive ICT network documentation, serving as a reliable reference for troubleshooting and strategic planning. Effectively managed VMware environments, fine-tuning resource allocation and application workload to maximize operational efficiency and minimize costs. Show less

System Analyst

• Mar 2018 - Nov 2020

Routine inspection of all IT hardware and software systems Implemented a network monitoring system that detected and alerted IT staff of potential security threats, reducing the risk of data breaches Monitored and troubleshot network-related issues, ensuring all systems operated optimally with minimal downtime Providing support for anti-virus, threat detection and email security. Logging and tracking all service desk calls and direct requests and escalations Collaborate with users and vendors to address system needs and requirements Creating backups of all sites, regular health checks and troubleshooting backup failures Being involved in IT projects and administering change management with the latest technologies. Supporting staff and students with a high level of customer service and responding in a prompt manner to troubleshoot issues. Implementing ITIL principles to make IT infrastructure more efficient Show less