Experience

Subway Resturants

• Customer Service Representative

  Supervised team members in order to maintain and improve operational efficiency •Analyzed and improved customer service and floor time management •Supported Restaurant Manager in inventory management, recruitment and retention strategies •Performed strategic planning to ensure optimal team member coverage during peak hours •Trained new recruits to overcome learning curve Supervised team members in order to maintain and improve operational efficiency •Analyzed and improved customer service and floor time management •Supported Restaurant Manager in inventory management, recruitment and retention strategies •Performed strategic planning to ensure optimal team member coverage during peak hours •Trained new recruits to overcome learning curve



OSL Retail Services

• Canada
• Retail
• 700 & Above Employee

• Ex sales consultant

  • Jan 2016 - Oct 2017



Kowintco Inc

• General Manager

  • Feb 2013 - Dec 2015

  Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency •Scheduled and directed staff in daily work assignments to maximize productivity •Efficiently resolved problems and concerns to the satisfaction of all involved parties •Continuously monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met •Developed and maintained exceptional customer service standards •Optimizing profit by controlling food, beverage and labor costs on daily basis •Carefully prepared weekly payroll to keep up with projected revenue for the week •Regularly updated computer systems with new pricing and daily food specials •Counseled and disciplined staff when necessary •Communicated well and used strong interpersonal skills to establish positive relationship with guests and employees •Conduct safety training and education programs and demonstrates the use of safety equipments Show less



Subway Restaurants – Pearson International Airport

• Human Resources Associate Trainee

  • Nov 2012 - Dec 2012

  Pre-screen candidates and make recommendations to management •Identified staff vacancies and recruited, interviewed and selected applicants •Directed personnel training and labor relation activities •Conducted new employee orientation •Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work related problems Pre-screen candidates and make recommendations to management •Identified staff vacancies and recruited, interviewed and selected applicants •Directed personnel training and labor relation activities •Conducted new employee orientation •Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work related problems



Subway Restaurants

• Shift Supervisor

  • Jan 2012 - Oct 2012



Subway Resturants

• United States
• Retail
• 200 - 300 Employee

• Physical Therapy Assistant

  • Jan 2009 - May 2010

  Assisted PT to perform patients’ tests, measurements and evaluations •Discussed patient cases with doctor and physical therapists, social workers, nurses and psychologists •Instructed clients and their families about exercises to be continued at home •Educated and motivated patients in mechanized exercises •Monitored the effect of different types of treatments and conferred with the physical therapist to attain maximum benefits •Administered manual therapeutic exercises to advance and maintain muscle function •Secured clients in or on therapy equipment •Assisted in deep and surface massage techniques •Recorded patients’ treatments, response times and development Show less