Night Auditor

• Dec 2022 - Present

Manager

• Nov 2022 - Jan 2023

Assistant Guest Services Manager

• Sep 2021 - Nov 2022

The Assistant Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to service standards to achieve a friendly atmosphere of superior guest service and product quality.

Guest Service Representative

• Feb 2020 - Nov 2022

• Welcome guests and visitors to the front lobby of the facility, record their information and choose aroom or rooms for them based on their needs.• Coordinate solutions quickly when guests experience problems in their room by working withhousekeeping and/or service staff.• Collect the guest’s payment using either credit/debits cards, cash or checking account information forrooms at the end of each stay and ask for a room deposit when necessary.• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts andrunning financial activity reports.• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, areproperly accounted for and charged on the final bill.• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready tobe cleaned or repaired in preparation for a new guest.• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies andother various duties.• Prepare communication log for guests and answer to all requests efficiently and within timeframe.• Manage and process all guest mail, coordinate with staff to ensure prompt services to guests.• Monitor inventory of front desk supplies and ensure adequate replenishment for undisturbed servicesto guests.• Maintain knowledge and operate all equipment’s and coordinate and analyze all guest’s requirementand ensure completion of same to maintain optimal level of satisfaction with services.• Ensure cleanliness in front desk and lobby area at all times, monitor all phone calls and ensure answerwithin three rings from agents.

Information Technology Coordinator

• Jun 2019 - Nov 2022

-Involved in IT department meetings on upgrades, and security.-Charge of giving software and hardware percurrent recommendations that go on to purchasing forapproval.- Maintains, troubleshoots and repairs network issues.-Evaluates, updates and maintains servers, computers, and other hardware on the network.-Has global admin access to the network and can create user accounts and new system policies andrepair old ones.-Works with users to troubleshoot and resolve computer and software issues.-I am one of the admins responsible for disaster recovery in the event of a system failure.- I am one of the admins with the responsibility to monitor email usage, spam filters.-Responsible for the general security of the site staff systems and servers.-Troubleshoots wireless networks.-Specialty on site systems that are needed on site.

Night Auditor

• Apr 2020 - Nov 2020

• Processes guest charges voucher and credit card vouchers.• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.• Checks to see that all charges are assigned to the appropriate departments.• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.• Prints up and files reservations for the next business day.• Verifies all account postings and balances.• Verifies that room rates are correct and posts those rates to guest accounts.• Monitors the current status of coupon, discount, and other promotional programs is able to function asa front desk agent especially in terms of check-in and check-out procedures.• Tracks room revenues, occupancy percentages, and other front office statistics.• Prepares a summary of cash, check, and credit card activities.• Summarizes results of operations for management.• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyzecomputerized financial information.• Balance the day’s charges, making corrections as necessary.• Performs wake-up calls.• Run end of day process in property management software (PMS).• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.• Perform nightly balancing of in-room video and long-distance telephone services.

Housekeeping Supervisor

• Jul 2018 - Jul 2019

• Assigns workers their duties and inspects work for conformance to prescribed standards ofcleanliness.• Investigates complaints regarding housekeeping service and equipment and takes corrective action.• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges toprepare work assignments. - Coordinates work activities among departments. - Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.• Inventories stock to ensure adequate supplies.• Evaluates records to forecast department personnel requirements.• Makes recommendations to improve service and ensure more efficient operation.• Prepares reports concerning room occupancy, payroll and email to manager for proper procedure.• Performs cleaning duties in cases of emergency or staff shortage.• Examines building to determine need for repairs or replacement of furniture or equipment and makesrecommendations to management.• Attends staff meetings to discuss company policies and patrons' complaints.• Establishes standards and procedures for work of housekeeping staff.• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy. - Records dataregarding work assignments, personnel actions, and timecards, and prepares periodic reports.