Experience

Gamma Tech Services

• Information Technology & Services
• 1 - 100 Employee

• Lead Information Technology Specialist

  • Jun 2022 - Present

  Installed and maintained high quality computer and network systems. resolved issues and ensured information system functionality. Helped with the continuous improvement in all aspects of the company’s IT Risk Management program, including conducting 3rd party risk assessments for the company and customers. analyzed vulnerabilities and risks to networks, operating systems, applications, databases, and other information system components. tracked and reported security and compliance issues. Duties include: • Visit customer sites and work with customers to resolve their technical issues • Set up hardware, install and configure software and drivers • Manage security options and software in computers and networks to maintain privacy and protection from attacks • Manage security options and software in computers and networks to maintain privacy and protection from attacks • Trouble shoot system failures or bugs to provide solutions to restore functionality • Arrange maintenance sessions to discover and mend inefficiencies and security issues • Keep records of repairs, security breaches and resolutions used to future reference • Offer technical support and teach users how to utilize computers correctly • Assist with review and updates to IT policies, control objectives and standards for compliance and best security practices



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• System Administrator

  • Nov 2019 - Sep 2022

  Served as a team leader for a 3-person team. Acquired skills as a network, system and server administrator while also serving as an Information Security Analyst.Duties include:• Directing daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines• Ensuring all systems and servers are in working order • Maintaining and fixing a multitude of broken assets, including, but not limited to, printers, laptops, desktops and monitors• Managing multiple servers using ILO or KVM • Reading and creating network maps • Termination of CAT 5 and 6 cable Alpha and Bravo standards

• Information Security Analyst

  • Nov 2019 - Sep 2022

  Served as a team leader for a 3-person team. Acquired skills as a network, system and server administrator while also serving as an Information Security Analyst.Duties include:• Responsible for personal data, classified data and the distribution and tracking of media• Proficiency in physical and program related security• Ensuring all security guidelines are followed• Training new members in the policies and procedures regarding security

• Computer User Support Specialist

  • Feb 2019 - Nov 2019

  Served as a computer user support technician, creating and responding to tickets submitted by end users.Duties included:• Communicated with customers to effectively understand the issues end users were facing• Submitted over 300 tickets using the Remedy trouble ticket tracker• Maintained and fixing a multitude of broken assets, including, but not limited to, printers, laptops, desktops and monitors• Ensured all customer issues were resolved either by direct action or recommendations to other personnel or departments• Assisted customers with troubleshooting and resolving issues with Microsoft Outlook

• Computer Repair Technician

  • Jul 2018 - Feb 2019

  Served as a computer repair technician, updating and repairing laptops and other devices.Duties included:• Performed routine updates on all assets in use• Ensured all data was successfully transmitted to company servers• Repaired printers• Ensured connectivity between assets• Demonstrated leadership and work ethic resulting in a promotion to a higher paygrade

• Computer Repair Technician

  • Nov 2017 - Jul 2018

  Served as a computer repair technician, updating and repairing laptops and other devices.Duties included:• Demonstrated proficiency in a broad spectrum of network infrastructure and information systems operation, installation, and maintenance• Demonstrated the ability to deploy tactical local area networks to any theater of operation to include hardware and software resources of the network that enable network connectivity, communication, operations and management of Aviation Information Systems • Performed tasks such as support computer and network operating systems to include Program of Record versions of Linux, Microsoft Windows/Server, CISCO IOS and ALCATEL XOS/AOS in support of AIS. • Demonstrated leadership and work ethic resulting in a promotion to a higher paygrade