Experience

Little Flower Children and Family Services of New York

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Director Of Training And Development

  • Feb 2017 - Present

  • Created the agency training department that implemented an agency-wide training curriculum that identified needs at all levels within the organization, meeting oversight agency mandates for clients served by OCFS, OPWDD, B2H and ACS, for programs located on Long Island, Queens, and Brooklyn, N.Y. • Successfully led the 600-employee organization in obtaining certification in the Sanctuary Model, an organizational transformational model of trauma-informed care that is utilized in over 100 countries and 30 states in the US.• Led the agencies Senior Management Team and Middle Managers• Participated in the creation and implemented staff recognition system that supported individual and organization-wide employee recognition for exceptional, selfless and innovative performance. • Developed, implemented and staffed the training function that included creation of curriculums for each program and support service departments. • Training Certifications in the Sanctuary Model, Therapeutic Crisis Intervention, LGBTQ and TGNB, Red Cross CPR and First Aid

• Director of Residential Programs

  • Jan 2010 - Feb 2017

  • Responsible for all aspects of the Residential Program managing and supervision of a 100-bed program of latency-aged and adolescent boys and girls.• Managed and supervised a staff of 90 including direct care staff, supervisors, and assistant supervisors. Collaborating with all departments on campus including treatment services, medical, recreation volunteer services, Little Flower Union Free School District and Community Organizations to meet the needs of our clients and families.• Created a monthly staff recruitment, training and mentoring program that brought in top performers to the organization eliminating a 1-million-dollar deficit and decreasing staff turnover by 20%.• Wrote the original grant that created the Little Flower Campus Industries Program, which provided on campus vocational experiences and independent business skills for our youth.• Designed, developed and implemented the Little Flower Model of Care and Treatment, which integrated individual and group treatment modalities from Collaborative Problem Solving, Sanctuary, Reality Therapy and Restorative Justice.• Designed, developed and implemented a new Residential Treatment Center manual. Revised and wrote policy statements after researching and analyzing industry trends; updated policy statements as changes occurred and/or modifications were required by oversight agencies. • Collaborated with Human resources to facilitate the skillful resolution of all campus related Employee Relations Issues, the administration of the grievance procedures and employee counseling. Assisted in the development and implemented an employee disciplinary program, which consisted of verbal, written and final warning concepts.



Hillcrest Education Center

• United States

• Director of Amissions and Marketing

  • Feb 2009 - Dec 2010

  • Member of the Senior Management team. Represented the team at Board of Directors meetings; responsible for presentation of program recruitment efforts. • Responsible for the interviewing recruitment and placement of all youth within four distinct program sites.• Developed marketing materials and scheduled program informational meetings within all counties in New York State, Massachusetts, and Connecticut. Recruited and interviewed students across the country including North Carolina, Georgia, New Jersey and Virginia.• Established critical recruitment contacts within the NYS Department of Education, NYC Board of Education, and Administration for Children Services, Department of Children’s Services, OCFS and local departments of social services. Maintained 100% census through our recruitment efforts



Hillcrest Educational Centers, Inc.

• United States
• Mental Health Care
• 100 - 200 Employee

• Program Director

  • Jan 2007 - Feb 2009

  • Member of the agency’s senior management team responsible for all aspects of residential programming and educational programming for a 40-bed adolescent male program.• Supervised 5 Directors and a staff of 100, including direct care staff, teachers, clinicians, and support staff.• Spearheaded the recruitment of staff for multiple locations implemented staffing plans, ad development, candidate screening, interview, and selection. Reduced staffing costs by 50% with a successful placement track record of high caliber candidates at all organization levels. • Maintained program standards to meet or exceed accreditation standards set forth by the Joint Commission.• Reduced employee turnover by 20%



Berkshire Farm Center and Services for Youth

• United States
• Individual and Family Services
• 200 - 300 Employee

• Associate Executive Director

  • Jan 2002 - Jan 2007

  • Served as the Associate Executive Director for Residential Services, managing an institutional residential foster care program that served up to 256 youth, managing 10 directors and 140 employees with an annual operating budget of $25 million dollars.• Turned around the operational performance of the Residential Treatment Center through the development and implementation of a corrective action plan, 80-hour new employee pre-service training program for supervisors and direct care staff, and development of individual training plans for all positions within the RTC.• Implemented effective monitoring systems that reduced overtime expenditures by $200,000 over a two-year period.• Guided residential staff through a strategic planning process with the goal of understanding/meeting client service needs and creating programs, processes and curricula that reduced incidents and restraints by 80%.• Reduced employee turnover to less than 30% annually.



Green Chimneys

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Associate Executive Director

  • Sep 2000 - Sep 2001

  • As Associate Executive Director for Residential Programs, I managed 7 directors and 100 staff members with an annual operations budget of $15 million.• Directed all aspects of the residential program throughout the agency including the RTC, RTF and 3 agency group homes.• Turned around the operational performance of the RTC, which had been exceeding its $8 million annual budget through understaffing/overtime, poor purchasing practices and lack of inventory control, decreasing referrals and a 50% increase in incidents over a 2-year period.• Performed an operational analysis and developed/presented a corrective action pan with budgets, resource requirements, program development needs, and assigned tasks for completion.• Collaborated with the Chief Financial Officer, reducing non-personnel costs by $60,000.• Recruited top-performing personnel to fill all vacancies, reducing overtime to within budgetary guidelines.• Reengineered the Childcare department, redefining supervisory personnel to exempt status, eliminating overtime, and saving $80,000 per year.



Pius XII Youth and Family Services

• Program Director

  • Jun 1997 - Sep 2000

  • Served as a member of the agency executive cabinet as Program Director that served 114 youth with an annual operating budget of $4 million.• Participated in revising agency policy, procedure and practice to be in compliance with Committee on Accreditation (COA) standards and trained staff on the new procedures achieving COA accreditation.• Turned around a $500,000 budget deficit by designing/implementing incentive programs/systems to improve resident behavior, resulting in an improved quality of life, 50% increase in census, and revenues exceeding expenses.



NYS Division for Youth

• Facility Director

  • Apr 1992 - Jun 1997

  • As Facility Director I created a model for the 25 bed programs that served as the model for the development of future 25 bed programs. The program served court-adjudicated juvenile delinquents.• Developed a Reality Therapy based level system that served as the basis for the Youth Development System that was implemented agency- wide.• Established an approved Office of Alcoholism and Substance Abuse Services (OASAS) on-site substance abuse clinic, providing $400,000 of ser5vices to residential youth without additional costs to the agency.• Revised all facility policies and procedures to comply with the American Correctional Association (ACA) accreditation standards with a 99.6% compliance rating. Served as one of the agencies Accreditation Managers, that assisted other programs in establishing ACA standards.• Certified Trainer of Trainer by the National Institute of Corrections.