Server Administrator

• Feb 2023 - Present

System Administrator

• Jun 2015 - Present

Provide Tier 3 Level IT support for all employees on and off of the Domain; which includes troubleshooting hardware, software, and the connected peripherals, password resets, creation and removal of user email accounts and rights in Microsoft Exchange -Creating and publishing instructional documentation on IT related issues and tasks common to most end users and other technical peers -Created, deployed and maintained local servers, ESXi Host, Backup, File, WDS, and WSUS, for enterprise use. -Imaging and managing workstations -Monitor, troubleshoot, and install printer supplies and maintain functionality -Perform daily backups of company data from all users on the Domain -Creating, storing, and loading system images of all computers -Maintain Backup, File and Images servers; monitoring the data usage and integrity -Monitoring, creating, and closing help desk trouble tickets -SharePoint administration -WiFi Management including MAC filtering and access -Configure and manage mobile devices including Apple, Android, and Blackberry phones -Managing and configuring VOIP desktop phones -Record keeping, addition, checking in and checking out of all company-owned assets into our Asset -Manager Software Show less

Tier 2 Support Technician/System Administrator

• Jan 2018 - Feb 2023

KSH was purchased by this Organization KSH was purchased by this Organization

Customer Service Specialist

• Jul 2011 - Aug 2015

• Manage front end customer service, resolving customer issues; and manage associates to ensure tasks are complete and resolve any employee issues through proper measures. • Supervise and trained associates technology services such as sales and Break-Fix to ensure Office Depot standards and customer satisfaction. • Drive sales and team selling as well as motivate and coach associates with examples and games to achieve company goals. • Effectively communicate information with customers in order to accurately troubleshoot their PC related issues. Show less

NMCI Field Service Technician

• Feb 2015 - May 2015

• Provide desk side support to computer HW, SW, and other electronic or mechanical devices including clients, servers, legacy systems, waterfront, and pier side equipment • Provide resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution • Investigate, resolve, document, and report the causes and corrective actions in the Incident Management System for all incidents assigned by the Service Desk • Comply with escalation procedures and Government directed prioritization to resolve assigned incidents consistent with Service Level Requirements • Provide break fix support for contractor furnished and government owned printers • Maintain and support deployable end user devices for use in an expeditionary or field environment Show less

IT System Analyst

• May 2012 - May 2014

• Provided 24/7 IT support for all production Desktops, Laptops, and Tablets (approx 2500 PC’s) and their end users. • Provided on-site trouble-shooting, repairs and maintenance of all computers directly related to the production of the aircrafts. • Keep records of all laptops and tablets currently in use by mechanics and record information in our Sharepoint spreadsheet. • Hardware repairs include network switches, hard drive replacement, motherboard replacement, and memory upgrades. • Software repairs include reimaging PC’s with Windows XP and 7 from our network server, upgrading PC’s from XP to Windows 7, and running scripts to fix production applications Show less

Independant Contractor

• Jul 2010 - Jul 2011

• Provided hardware and software troubleshooting and break-fix support to businesses in need of IT services • Supervised PC component Shipping and Receiving • Site Migration, including all PC hardware, desktops, laptops, printers, and software • Installation of Rack mount Servers • Replaced PC hardware components for IBM and Dell desktop and laptop computers • Provided hardware and software troubleshooting and break-fix support to businesses in need of IT services • Supervised PC component Shipping and Receiving • Site Migration, including all PC hardware, desktops, laptops, printers, and software • Installation of Rack mount Servers • Replaced PC hardware components for IBM and Dell desktop and laptop computers

Independant Contractor\Owner

• Nov 2007 - Jul 2011

• Educated clients in personal preventative PC maintenance. • Set up and repair home and office networks, Workgroups and Domains; provided network security. • Custom build computers to the clients’ specifications and needs with added antivirus software such as AVG, Adaware, and CCleaner. • Performed software installation and upgrades of Microsoft and Apple based OS’s including Win 9x/ME/2000/XP/ Vista/7, and Apple OS X. • Performed hardware installations and upgrades (Memory, CPU, etc…) Show less

Lead Sales Associate\Technician

• May 2005 - Oct 2007

• Supervised all Computer Technician employees and managed all computer related projects. • Provided training to new and current employees in A+, and company policies, and procedures. • Established and implemented customer service and PC repair policies. • Performed upgrades and diagnostics on PCs and laptops (Memory, CPU, etc…). • Performed software installation and upgrades; Microsoft and Apple based including Win 9x/ME Windows 2000, Windows XP, Windows Vista and Apple OS X. • PC and Internet security; AVG, Norton, Adaware, and CCleaner • Performed hardware installation including hard drives, PCI Cards, memory, etc • Kept a log and file of all computers sold, built, and repaired. Show less