Experience

General Electric Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Call Center Operations Manager

  • May 2022 - Present



Walking With History LLC

• Cincinnati, Ohio Area

• Independent Business Owner

  • Nov 2015 - Present

  There’s nothing quite like the outdoors, unless it is getting your boots on historic ground. Combine your love of nature with your passion for history and you have Walking With History LLC. We offer walking tours of historic sites across the Midwest, with a focus on the American Civil War. Not only do we offer tours for different fitness levels, but we also can cater your tour to your level of knowledge! At Walking With History LLC, you'll find great tour packages that even an experienced adventurer would swoon over. We can suggest various lodging and dining options based on your budget and comfort needs. Contact us with your questions and preferences! Another way we are different is that we believe in giving back and supporting the sites we visit. Therefore, 10% of your tour cost is donated to groups such as the Friends of Perryville Battlefield, the Mill Springs Battlefield Association, the Fort Recovery State Museum, the Civil War Trust, and the Camp Wildcat Preservation Foundation. Know that not only will your tour be informative and entertaining, but that you are helping to keep history alive for generations to follow. So, get your boots on and schedule your tour with Walking With History LLC today! Show less



Vector Solutions

• United States
• E-Learning Providers
• 400 - 500 Employee

• Customer Support Manager

  • Nov 2021 - Apr 2022



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Customer Service Manager

  • May 2020 - Oct 2021



Synchrony

• United States
• Financial Services
• 700 & Above Employee

• Customer Experience Manager

  • Oct 2016 - Nov 2019



NSC Global

• International Trade and Development
• 1 - 100 Employee

• Process Analyst

  • Jan 2016 - Oct 2016

  Process improvement, technician development and coaching, driving accounts to meet service level agreements, and interfacing with client for three accounts. Process improvement, technician development and coaching, driving accounts to meet service level agreements, and interfacing with client for three accounts.



Netrada

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Director - Contact Center Operations

  • Sep 2007 - May 2014

  (was FillTek, now TradeGlobal) - In charge of day to day contact center operations (managing to key performance indicators) for twenty-one clients. (was FillTek, now TradeGlobal) - In charge of day to day contact center operations (managing to key performance indicators) for twenty-one clients.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Integration Manager

  • Nov 2006 - Aug 2007

  Worked to improve processes in deployment of work stations for GE. Developed improvements in response time, installation time, and imaging techniques. Worked to improve processes in deployment of work stations for GE. Developed improvements in response time, installation time, and imaging techniques.



Spirit of America National Bank

• Milford, OH

• Customer Service/Collections Supervisor

  • 2004 - 2006

  Supervisor in customer service and then collections. Supervisor in customer service and then collections.



Cornerstone Careers (A Division of Qurate Retail Group)

• United States
• Retail
• 100 - 200 Employee

• Customer Service Manager

  • 2001 - 2004

  Managed a team of order entry and customer service agents. Initiated a mixed team of order entry and customer service to develop transitional processes and reduce communication barriers. Managed a team of order entry and customer service agents. Initiated a mixed team of order entry and customer service to develop transitional processes and reduce communication barriers.



FACS Group Inc.

• Cobrand Customer Service Supervisor

  • 1996 - 2001

  Disputes supervisor for cobrand credit card issued to select users. Received several certificates for VISA disputes processing. Disputes supervisor for cobrand credit card issued to select users. Received several certificates for VISA disputes processing.