Experience

Link Energy

• Canada
• Oil and Gas
• 1 - 100 Employee

• Vice President, Indirect Sales and Quality Assurance

  • Sep 2016 - Present

  Indirect Sales | Broker Channel Partners: Identify and attract, contract with, and onboard new Enterprise/Independent Reseller and Referral partners. Encourage, educate and support Reseller and Referral partners to help them produce valuable new customer relationships for Link Energy. Process deal transactions; manage escalations and issues between partners and Link Billing, Supply/Pricing and Customer Service. Quality Assurance: Develop and maintain reliable Quality Assurance Processes for all communication mediums on behalf of all Link Energy Customer Service, Inside Sales, Collections and Indirect Reseller staff with customers. Oversee, and where applicable, handle all quality escalations and ensure timely and effective responses to regulatory bodies, customers, and any other pertinent third parties. Contract Processing, Customer Service and Collections: Manage Customer Service/Collections Teams, and oversee contract processing including energy contract enrollments/de-enrollments, and exceptions control. Regulatory: Provide support to Link Energy’s Legal Team to maintain regulatory compliance with the respective governing Commissions and/or consumer advocates for all Link Energy's participating markets. Show less



Planet Energy

• Canada
• Oil and Gas
• 1 - 100 Employee

• EVP, Energy Procurement and Operations

  • Nov 2012 - Aug 2016



Sunwave Gas & Power Inc.

• Toronto, Canada Area

• SVP, Procurement & Risk Management

  • Jul 2011 - Mar 2012



Sunwave Solar Inc.

• SVP, Operations

  • Oct 2009 - Mar 2011



Universal Energy Corporation

• VP, Energy Procurement

  • Sep 2006 - Oct 2009



Direct Energy

• United States
• Utilities
• 700 & Above Employee

• Director, Asset Management

  • May 1995 - Sep 2006



A.E. Sharp Limited

• Manager, Gas Supply and Operations

  • Oct 1987 - Apr 1995