Experience

Cobb & Douglas Public Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Case Investigator Team Captain

  • Jan 2021 - Present

  Connect with administrators and directors of healthcare facilities to evaluate COVID-19 protocols and reportingMaintain open communication with points-of-contact to provide guidance and resourcesManage Excel database of open outbreaks related to healthcare facilitiesPossess an advanced understanding of the principles of case investigation and guide the team regarding messaging, creative problem solving, and other interventions for patients and contacts to interrupt ongoing disease transmissionEnsure completion of role-specific knowledge and skill-based training courses, familiarity and proficiency with relevant guidance and scripts for interactions with patients and contacts, as well as surveillance and data management systemsCollaborate with coworkers and staff to evaluate program activities, identify best practices and lessons learned, and facilitate program enhancementsMaintain up-to-date protocols and procedures in team manualFacilitate inter-jurisdictional coordination of information to ensure the continuity of case investigation and contact tracingCollaborates in the collection, analysis, and evaluation of process and outcome measures related to case investigation

• Case Investigator

  • Aug 2020 - Dec 2020

  Contact people with diagnoses of COVID-19 and provide health education and guidance in order to interrupt ongoing disease transmission Initiate prompt communication with patients diagnosed with COVID-19 through text, phone calls, and email Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills Conduct interviews with patients to gather critical information including symptom onset and history, source of illness, list of close contacts, and activity history while infectious Develop an empathetic rapport with the patient to provide the most effective support and collecting accurate information Review clinically documented and patient self reported COVID-19 symptom history to determine the time-frame when the patient was infectious and not under isolationProvide patients with instructions for isolation and offer support, referrals to testing or support services, and answers to questions Work with the patient to identify close contacts during the contact elicitation window, including household members, co-workers, and others who might have been exposed. Document date, location of exposure, and demographic information for each close contactIdentify community settings (e.g., workplace, retail, travel) that may require further investigationAssess the patient’s ability to safely and effectively self-isolate at home, with adequate water, food, prescription medicines, and other necessities Document pertinent information in COVID-19 case investigation forms and health department data/surveillance systems Compliance with policies and procedures regarding confidentiality and data security for the handling of sensitive client information and protected health information Participate in requisite trainings, regular program meetings, and quality monitoring improvement activities in order to ensure and enhance the quality of case investigation activities and program outcomes



Children's Healthcare of Atlanta

• Case Specialist

  • May 2018 - Feb 2020

  Implement multi-elemental behavioral feeding protocols with consistent reliability for clients of varying backgroundsEnsure treatment protocols are carried out and monitor the implementation of treatment and intervention proceduresOrient new staff and students to department procedures and data collection proceduresAssist in the development of staff and student training programsConduct initial evaluations and screenings for specific programs as requiredConduct training sessions for caretakers for implementation of treatment proceduresCollect, develop, and maintain documentation, records, and reports for active casesReview, revise, and disseminate protocolsParticipate in fidelity maintenance and multidisciplinary activitiesUtilize safe and appropriate handling, management, and guidance procedures when transporting or working with patientsProvide excellent service routinely in interactions with coworkers, patients, visitors, staff, and othersMastery in daily procedures, data collection, data management, and treatment implementationAssist with the preparation of treatment foods following strict hygiene and safety standardsCollect, organize, and report behavioral data from sessionsUtilize safe and appropriate handling, management, and guidance procedures when transporting or working with patientsAssist in the maintenance of supplies necessary for implementation of behavioral feeding protocolsStart sessions on time with all necessary componentsManage unit inventory and implement database for inventory management



Canoe

• Lead Hostess

  • Aug 2017 - Mar 2018

  Greet and interact with guests in a professional manner personally and via telephone ● Design appropriate seating arrangements and dining room set up for each shift ● Manage 39 – 51 tables and up to 450 guests across a 6-hour period ● Create reservations with Reserve ● Finalize, print, and distribute menus each shift ● Maintain clean and organized tables and work area ● Dust and polish furniture, sweep floors, and wash windows as necessary Greet and interact with guests in a professional manner personally and via telephone ● Design appropriate seating arrangements and dining room set up for each shift ● Manage 39 – 51 tables and up to 450 guests across a 6-hour period ● Create reservations with Reserve ● Finalize, print, and distribute menus each shift ● Maintain clean and organized tables and work area ● Dust and polish furniture, sweep floors, and wash windows as necessary



Holeman and Finch Public House

• Lead Hostesss

  • Mar 2016 - Sep 2016

  Greet and interact with guests in a professional manner personally and via telephone ● Design appropriate seating arrangements and dining room set up for each shift ● Manage 14 tables and up to 120 guests across a 7-hour period ● Create reservations with OpenTable ● Finalize, print, and distribute menus each shift ● Maintain clean and organized tables and work area ● Dust and polish furniture, sweep floors, and wash windows as necessary Greet and interact with guests in a professional manner personally and via telephone ● Design appropriate seating arrangements and dining room set up for each shift ● Manage 14 tables and up to 120 guests across a 7-hour period ● Create reservations with OpenTable ● Finalize, print, and distribute menus each shift ● Maintain clean and organized tables and work area ● Dust and polish furniture, sweep floors, and wash windows as necessary



Georgia State University

• United States
• Higher Education
• 700 & Above Employee

• B&B Undergraduate Summer Scholar

  • May 2016 - Aug 2016



Linton's in the Garden

• Lead Hostess

  • Sep 2015 - Jun 2016

  Greet and interact with guests in a professional manner personally and via telephone ● Design appropriate seating arrangements and dining room set up for each shift ● Manage 23- 29 tables and up to 400 guests across a 5-hour period ● Create reservations with OpenTable ● Finalize, print, and distribute menus each shift ● Maintain clean and organized tables and work area ● Dust and polish furniture, sweep floors, and wash windows as necessary Greet and interact with guests in a professional manner personally and via telephone ● Design appropriate seating arrangements and dining room set up for each shift ● Manage 23- 29 tables and up to 400 guests across a 5-hour period ● Create reservations with OpenTable ● Finalize, print, and distribute menus each shift ● Maintain clean and organized tables and work area ● Dust and polish furniture, sweep floors, and wash windows as necessary