Darry Dubois

Customer Service Manager at Perfect Surface LLC
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Contact Information
us****@****om
(386) 825-5501
Location
NI
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Bio

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Angela Raziel Contreras Mier

Darry is an exceptional leader who consistently demonstrates great professionalism and proactiveness in his work. He is highly skilled in providing outstanding customer service and have excellent communication skills, both verbal and written. He is a natural leader who possesses the ability to motivate and inspire his team to perform at their best. He has a remarkable talent for delegating tasks effectively and ensuring that everyone works collaboratively towards achieving the goals of the organization. Darry is an excellent communicator who is adept at conveying complex information in a clear and concise manner. He has an exceptional ability to listen actively and respond thoughtfully. I would highly recommend him for any leadership position that requires exceptional professionalism, proactive approach, excellent customer service, and outstanding communication skills. He is a true asset to any organization and have my highest endorsement.

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Credentials

  • EFSET English Certificate - C2 Proficient
    EF Standard English Test (EF SET)
    Feb, 2023
    - Nov, 2024
  • FIFA Grassroots Coaching
    FIFA
    Aug, 2015
    - Nov, 2024

Experience

    • United States
    • Construction
    • 1 - 100 Employee
    • Customer Service Manager
      • Apr 2021 - Present

      Manager for the Customer Service team. General Customer Service (Email, Chat and calls). Scheduling and Rescheduling. Warranty Processes. Quotes and Proposals. Account Profile set ups. Field Service Coordinator Updates and development of Policies/Procedures Customer Satisfaction Staff training Manager for the Customer Service team. General Customer Service (Email, Chat and calls). Scheduling and Rescheduling. Warranty Processes. Quotes and Proposals. Account Profile set ups. Field Service Coordinator Updates and development of Policies/Procedures Customer Satisfaction Staff training

    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Airport Customer Service
      • Aug 2015 - May 2020

      General Customer Service Booking Reservations, Rescheduling, Ticket sales. Check in Procedures, Document verifications Boarding Procedures, Cabin Cleaning Supervision Ramp Supervision, Loading procedures. Security Procedures and supervision for aircraft, passengers and airport areas. General Customer Service Booking Reservations, Rescheduling, Ticket sales. Check in Procedures, Document verifications Boarding Procedures, Cabin Cleaning Supervision Ramp Supervision, Loading procedures. Security Procedures and supervision for aircraft, passengers and airport areas.

    • Business Representative
      • Nov 2013 - Jul 2015

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Booking Agent
      • Mar 2012 - Jan 2015

      Appointment Bookings for Repair and Diagnose services Customer Service in General Cancellations Appointment Reschedules Resolving issues with help of Dispatcher Office Appointment Bookings for Repair and Diagnose services Customer Service in General Cancellations Appointment Reschedules Resolving issues with help of Dispatcher Office

    • Customer Service Rep
      • Feb 2010 - Jan 2012

      Customer Service in General for Badger Sportswear Account Set ups Processing Orders Returns Assist in training for newcomers Resolving issues for clients in cooperation with US branch Customer Service in General for Badger Sportswear Account Set ups Processing Orders Returns Assist in training for newcomers Resolving issues for clients in cooperation with US branch

    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Advanced Customer Service Support
      • Feb 2009 - Feb 2010

      General customer service for Cricket Wireless Troubleshooting for mobile phones Billing Services Payments Activations Services and features information Saves Sales General customer service for Cricket Wireless Troubleshooting for mobile phones Billing Services Payments Activations Services and features information Saves Sales

    • Diplomatic Post Office Clerk
      • Jul 2005 - Feb 2009

      Diplomatic mail organization (Outgoing and Incoming) Coordination with designated airlines for transportation process. General Mail distribution Customs paperwork supervision Incoming Diplomatic mail supervision Coordination with US POSTAL Offices for mail issues US$1,000 Cashier in stamps and cash Designated Vehicle for mail transportation Diplomatic mail organization (Outgoing and Incoming) Coordination with designated airlines for transportation process. General Mail distribution Customs paperwork supervision Incoming Diplomatic mail supervision Coordination with US POSTAL Offices for mail issues US$1,000 Cashier in stamps and cash Designated Vehicle for mail transportation

Education

  • Universidad de Ciencias Comerciales
    Business Administration with Emphasis in Hotel and Tourism
    2002 -

Community

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