Experience

Simon & Simon, PC

• United States
• Law Practice
• 1 - 100 Employee

• New Client Relations Team Lead

  • Dec 2021 - Present

  In addition to my original duties:- I help oversee the Leads Team and answer any of my team members’ questions regarding new cases.- I train new hires on the Leads Team.- I pull and create various reports for our sources, provide them with updates, and also create reports for Marc Simon, our CEO.

• New Client Intake Specialist

  • Sep 2019 - May 2022

  - Conduct intakes with potential new clients to see if their case meets our law firm's criteria for the types of personal injury law we practice i.e motor vehicle accidents and slip and falls- Set potential new clients up with treatment at a chiropractor or physical therapist to build their case- Walk potential new clients through the firm's sign up documents so that they can become an official client - Answer any questions/concerns that new clients have in regards to the legal process and their case Show less



Uber

• Türkiye
• Advertising Services
• 100 - 200 Employee

• Driver

  • Jan 2019 - Sep 2019

  - Have driven countless riders to their destinations in a timely manner - Maintained professional demeanor while engaging in conversations with riders - Have a 4.94 and 5.0 rating as a driver with Uber and Lyft respectively - Have driven countless riders to their destinations in a timely manner - Maintained professional demeanor while engaging in conversations with riders - Have a 4.94 and 5.0 rating as a driver with Uber and Lyft respectively



Montgomery County

• United States
• Government Administration
• 1 - 100 Employee

• Public Safety Communications Specialist III

  • Sep 2014 - Dec 2018

  - Provides excellent customer service to countless citizens reporting both emergencies and non-emergencies - Has answered and processed thousands of 911 calls for service in a timely and efficient manner - Has dispatched calls to police officers in the field while maintaining accurate officer statuses and keeping up with their requests - Trained several new employees in both our call taking and dispatch protocols by referring to our SOP's (Standard Operating Procedures) and ProQA mandated script Show less



Department of Corrections and Rehabilitation for Montgomery County (IPSA Diversion Program)

• Diversion Intern

  • May 2012 - Aug 2012

  •Worked for IPSA, a diversion program designed to give first-time drug offenders an opportunity to expunge the criminal charges of either drug paraphernalia or possession off their record, if they completed all requirements in the allotted time •Went to the Rockville and Silver Spring District Courts and interviewed potential clients to see if they met all of IPSA’s eligibility criteria •Helped IPSA clients sign-in for their weekly drug tests •Administered urinalysis tests and recorded the clients’ results •Prepped defendant flies for the Diversion Docket every two weeks •Logged IPSA fee payments for clients •Review and discuss a client’s progress in the IPSA program Show less