Experience

Tank & Container Management Systems (TCMS)

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Analyst

  • May 2017 - Present



Modern Gaming

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Logistics Coordinator

  • Jun 2013 - Jan 2017

  Worked with customers, vendors, and our internal teams to develop more efficient shipping, manufacturing, and service processes. Moved shipping and RMA departments to paperless systems. Worked with management to define and expand our information systems. Created fleet management system mobile apps utilizing GoCanvas, SharePoint and Access Database. Worked with customers, vendors, and our internal teams to develop more efficient shipping, manufacturing, and service processes. Moved shipping and RMA departments to paperless systems. Worked with management to define and expand our information systems. Created fleet management system mobile apps utilizing GoCanvas, SharePoint and Access Database.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Delivery Manager

  • May 2008 - Apr 2013

  Assist customer end-users and management on all contractual and logistic support for HP MPS (managed print service) devices. Coordinate support with local technicians and HP back office support worldwide. Managed P&L for assigned accounts to ensure profitability and contract compliance. Worked with sales and delivery management to implement and grow HP contractual services and reduce waste in our customers printing environments. Since 2011 managed the scheduling and delivery of all MPS copiers at 3000+ USPS locations nationwide.

• Enterprise Account Manager

  • Oct 1999 - May 2008

  Provided pre-sales technical and sales support across all product lines for enterprise and corporate accounts within HP. Key contributor within HP services growing revenue and managing contract negotiations at University Hospitals, Standard Register, The Cleveland Clinic, Goodyear, and Nationwide. Initiated HP Direct global accounts Shell Oil, Southwestern Bell, and Amazon. Assisted HP field sales with contract negotiations and high level pricing, service, and leasing agreements. Responsible for HP partner reseller relationships on assigned accounts. Worked with HP team on B2B setup and linkage with customers purchasing systems and HP direct orders.



Ford Credit

• United States
• Financial Services
• 700 & Above Employee

• Customer Service and Collections Specialist

  • Jun 1996 - May 1999

  Worked with customers and local dealerships on all aspects of their leased vehicles and fleet inventory. Red Carpet Lease specialist also responsible for collections on a 3 million dollar book of business and dealer audits. Wholesale auditing of all dealers serviced by Lafayette, Louisiana branch office. Inbound customer service taking over 100 calls a day with a customer satisfaction rating over 95. Worked with customers and local dealerships on all aspects of their leased vehicles and fleet inventory. Red Carpet Lease specialist also responsible for collections on a 3 million dollar book of business and dealer audits. Wholesale auditing of all dealers serviced by Lafayette, Louisiana branch office. Inbound customer service taking over 100 calls a day with a customer satisfaction rating over 95.