Darren Muscat
Customer Xperience Manager at Shred-X Secure Destruction- Claim this Profile
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Bio
LinkedIn User
Darren is a strategic and inspirational leader who successfully manages to balance the needs of the business and end customer with the needs of employees to drive mutual success. Darren is driven to exceed targets and enabled our Client Sales & Service Centre to deliver sustainable and profitable growth with a consistent focus on understanding and improving the customer experience. He excels in analyzing and interpreting data, both historical and with a view to forecasting and predicting trends. This strength enables him to best position his team to meet short term and longer term opportunities and challenges, which he maps out with relish. Darren is an engaging presenter, no matter his topic or audience. He captures your attention and imagination and brings you along for the journey - regardless of radical change management announcement or delivering quarterly company results. His highly developed verbal and written communication and cultivated understanding not only of his area of the company, but the wider organisation and industry, make him a valuable asset in cross divisional collaboration and initiatives. He drives a relentless high performance culture aligned to company vision, mission and values. Darren cultivates an environment of mutual trust and feedback that has you striving to deliver your best. Working with Darren was a privilege and I wish him all the very best!
Reshael Sirputh
Darren was an excellent manager who paved the way to a more organised and efficient call center at St John Ambulance Qld. He was always ready and willing to provide support for any circumstance and always encouraged us to exceed our best. The changes implemented within our company structure would not have succeeded without his guidance and hard work. I can definitely recommend him as an asset to any company and a driven manager. It was an absolute pleasure working with and for him and I can only hope to cross paths with him again in the future.
LinkedIn User
Darren is a strategic and inspirational leader who successfully manages to balance the needs of the business and end customer with the needs of employees to drive mutual success. Darren is driven to exceed targets and enabled our Client Sales & Service Centre to deliver sustainable and profitable growth with a consistent focus on understanding and improving the customer experience. He excels in analyzing and interpreting data, both historical and with a view to forecasting and predicting trends. This strength enables him to best position his team to meet short term and longer term opportunities and challenges, which he maps out with relish. Darren is an engaging presenter, no matter his topic or audience. He captures your attention and imagination and brings you along for the journey - regardless of radical change management announcement or delivering quarterly company results. His highly developed verbal and written communication and cultivated understanding not only of his area of the company, but the wider organisation and industry, make him a valuable asset in cross divisional collaboration and initiatives. He drives a relentless high performance culture aligned to company vision, mission and values. Darren cultivates an environment of mutual trust and feedback that has you striving to deliver your best. Working with Darren was a privilege and I wish him all the very best!
Reshael Sirputh
Darren was an excellent manager who paved the way to a more organised and efficient call center at St John Ambulance Qld. He was always ready and willing to provide support for any circumstance and always encouraged us to exceed our best. The changes implemented within our company structure would not have succeeded without his guidance and hard work. I can definitely recommend him as an asset to any company and a driven manager. It was an absolute pleasure working with and for him and I can only hope to cross paths with him again in the future.
LinkedIn User
Darren is a strategic and inspirational leader who successfully manages to balance the needs of the business and end customer with the needs of employees to drive mutual success. Darren is driven to exceed targets and enabled our Client Sales & Service Centre to deliver sustainable and profitable growth with a consistent focus on understanding and improving the customer experience. He excels in analyzing and interpreting data, both historical and with a view to forecasting and predicting trends. This strength enables him to best position his team to meet short term and longer term opportunities and challenges, which he maps out with relish. Darren is an engaging presenter, no matter his topic or audience. He captures your attention and imagination and brings you along for the journey - regardless of radical change management announcement or delivering quarterly company results. His highly developed verbal and written communication and cultivated understanding not only of his area of the company, but the wider organisation and industry, make him a valuable asset in cross divisional collaboration and initiatives. He drives a relentless high performance culture aligned to company vision, mission and values. Darren cultivates an environment of mutual trust and feedback that has you striving to deliver your best. Working with Darren was a privilege and I wish him all the very best!
Reshael Sirputh
Darren was an excellent manager who paved the way to a more organised and efficient call center at St John Ambulance Qld. He was always ready and willing to provide support for any circumstance and always encouraged us to exceed our best. The changes implemented within our company structure would not have succeeded without his guidance and hard work. I can definitely recommend him as an asset to any company and a driven manager. It was an absolute pleasure working with and for him and I can only hope to cross paths with him again in the future.
LinkedIn User
Darren is a strategic and inspirational leader who successfully manages to balance the needs of the business and end customer with the needs of employees to drive mutual success. Darren is driven to exceed targets and enabled our Client Sales & Service Centre to deliver sustainable and profitable growth with a consistent focus on understanding and improving the customer experience. He excels in analyzing and interpreting data, both historical and with a view to forecasting and predicting trends. This strength enables him to best position his team to meet short term and longer term opportunities and challenges, which he maps out with relish. Darren is an engaging presenter, no matter his topic or audience. He captures your attention and imagination and brings you along for the journey - regardless of radical change management announcement or delivering quarterly company results. His highly developed verbal and written communication and cultivated understanding not only of his area of the company, but the wider organisation and industry, make him a valuable asset in cross divisional collaboration and initiatives. He drives a relentless high performance culture aligned to company vision, mission and values. Darren cultivates an environment of mutual trust and feedback that has you striving to deliver your best. Working with Darren was a privilege and I wish him all the very best!
Reshael Sirputh
Darren was an excellent manager who paved the way to a more organised and efficient call center at St John Ambulance Qld. He was always ready and willing to provide support for any circumstance and always encouraged us to exceed our best. The changes implemented within our company structure would not have succeeded without his guidance and hard work. I can definitely recommend him as an asset to any company and a driven manager. It was an absolute pleasure working with and for him and I can only hope to cross paths with him again in the future.
Experience
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Shred-X
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Australia
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Information Services
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1 - 100 Employee
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Customer Xperience Manager
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Feb 2020 - Present
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Manager
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Sep 2017 - Feb 2020
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State Manager
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Jan 2016 - Jul 2017
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Comparethemarket.com.au
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Australia
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Financial Services
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100 - 200 Employee
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National Account Manager Life & IP, Home Loans, Credit Cards, CTP & Fuel
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Mar 2014 - Dec 2015
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QEnergy Limited Australia
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Australia
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Utilities
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1 - 100 Employee
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National Channel Manager - Sales Business Development
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Jan 2013 - Mar 2014
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National Contact Centre Manager - Inbound & Outbound Sales & Retention
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Jan 2011 - Dec 2012
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National Operations Manager
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Oct 2010 - Dec 2010
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IAG
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Australia
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Insurance
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700 & Above Employee
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Planning & Performance Operations Specialist
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2008 - 2010
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Site Operations, HR, Reporting & Recruitment Specialist
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2002 - 2008
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Operations Support Specialist
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2002 - 2002
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Regional Sales & Marketing Development Manager
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2000 - 2002
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Sales Manager
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1998 - 2000
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Customer Experience & Retention Manager
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1997 - 1998
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Resource Planning Administrator
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1994 - 1997
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Community
