Experience

FleetForce Truck Driving School
• Director Of Business Development

  • Jun 2021 - Present


Aaron's, Inc

• United States
• Individual and Family Services
• 1 - 100 Employee

• Regional Manager

  • Aug 2013 - Feb 2020

  • Recognized as #1 out of 135 in region in all arounds for non renewals in 2018, achieving only 8% delinquency average for the year, opposed to a company average of 20% • Top 10% in customer growth by growing 300+ customers in 2018, achieving 6% customer base growth • Grew East Florida Region from #14 to #3 region in 4 months through client management training, improving morale and workforce planning • Accelerated regional performance by 12% in YOY… Show more • Recognized as #1 out of 135 in region in all arounds for non renewals in 2018, achieving only 8% delinquency average for the year, opposed to a company average of 20% • Top 10% in customer growth by growing 300+ customers in 2018, achieving 6% customer base growth • Grew East Florida Region from #14 to #3 region in 4 months through client management training, improving morale and workforce planning • Accelerated regional performance by 12% in YOY annual sales, resulting in a $1M revenue increase, achieving over $10M annually • Oversees 10 retail stores, directly managing 10 general managers and indirectly manages 65 total employees within the division • Provides training to GMs through strategic role playing to fulfill rental agreements, achieving a 6% return rate, achieving a 4% decrease • Increased team member retention by 30% through effective hiring and training, taking turnover from 80% down to 20%

• Regional Manager - HomeSmart Division

  • 2013 - 2016

  • Acknowledged as the #1 best performing region in company all arounds in KPI including revenue increase, customer gain, charge off percentage, profit percentage and customer service scores • Implemented sales programs to grow output of sales by training 6 direct reports and 50 indirect • Increased revenues and profits from losing $90K monthly to gaining $30K monthly, growing customer base nearly 10% • Managed operations while implementing and developing… Show more • Acknowledged as the #1 best performing region in company all arounds in KPI including revenue increase, customer gain, charge off percentage, profit percentage and customer service scores • Implemented sales programs to grow output of sales by training 6 direct reports and 50 indirect • Increased revenues and profits from losing $90K monthly to gaining $30K monthly, growing customer base nearly 10% • Managed operations while implementing and developing policies to increase customer satisfaction through behavioral training for 6 corporate stores • Coordinated sales and collection development programs, as well as workforce improvement to achieve regional goals



Southeasten Asset Services

• United States
• Accounting

• Director of Operations - Call Center

  • 2011 - 2013

  • Reorganized property preservation exceeding $18M annually through talent acquisition, training, and restructuring, resulting in stabilizing operational procedures, allowing for growth • Streamlined business operating procedures, including accounting and financial software implementation, leading to an increase in transparency and a 30% increase in productivity, and $300K cost savings annually • Created a system of accountability and training for 40… Show more • Reorganized property preservation exceeding $18M annually through talent acquisition, training, and restructuring, resulting in stabilizing operational procedures, allowing for growth • Streamlined business operating procedures, including accounting and financial software implementation, leading to an increase in transparency and a 30% increase in productivity, and $300K cost savings annually • Created a system of accountability and training for 40 employees in a call center environment designed to exceed vendor relationships, leading to a 20% increase in client base • Procured new software to track work orders, ensuring a timelier completion for clients, increasing productivity by 60% • Increased efficiency by 40% through the implementation of new financial software designed to manage all invoices, client billing, and financial statements Show less • Reorganized property preservation exceeding $18M annually through talent acquisition, training, and restructuring, resulting in stabilizing operational procedures, allowing for growth • Streamlined business operating procedures, including accounting and financial software implementation, leading to an increase in transparency and a 30% increase in productivity, and $300K cost savings annually • Created a system of accountability and training for 40… Show more • Reorganized property preservation exceeding $18M annually through talent acquisition, training, and restructuring, resulting in stabilizing operational procedures, allowing for growth • Streamlined business operating procedures, including accounting and financial software implementation, leading to an increase in transparency and a 30% increase in productivity, and $300K cost savings annually • Created a system of accountability and training for 40 employees in a call center environment designed to exceed vendor relationships, leading to a 20% increase in client base • Procured new software to track work orders, ensuring a timelier completion for clients, increasing productivity by 60% • Increased efficiency by 40% through the implementation of new financial software designed to manage all invoices, client billing, and financial statements Show less



Rent Max

• United States
• Financial Services

• President

  • Jan 2003 - May 2011

  • Built business from ground up, managing 5 location chain with 3000+ customers, exceeding $5M in annual revenue • Maintained low operating costs with an efficient business model to facilitate growth with only 35 employees • Managed all financial responsibilities for the full P&L experience of the company including budgeting, financial analysis, capital investments, and lines of credit • Directed creative team to implement monthly direct mail… Show more • Built business from ground up, managing 5 location chain with 3000+ customers, exceeding $5M in annual revenue • Maintained low operating costs with an efficient business model to facilitate growth with only 35 employees • Managed all financial responsibilities for the full P&L experience of the company including budgeting, financial analysis, capital investments, and lines of credit • Directed creative team to implement monthly direct mail campaigns and annual television marketing • Attended 2 trade shows yearly to consistently build relationships with vendors • Streamlined training programs to ensure high customer service and 100% customer retention • Implemented all company policies and performance management guidelines to ensure 100% compliance • Built and managed a fleet of 12 delivery vehicles • Responsible for product mix to meet demands of the customer demographics in each store location by procuring, merchandising and deploying with store teams • Targeted and negotiated sale to one of the largest rental purchase companies in the nation, achieving a 12% profit margin Show less • Built business from ground up, managing 5 location chain with 3000+ customers, exceeding $5M in annual revenue • Maintained low operating costs with an efficient business model to facilitate growth with only 35 employees • Managed all financial responsibilities for the full P&L experience of the company including budgeting, financial analysis, capital investments, and lines of credit • Directed creative team to implement monthly direct mail… Show more • Built business from ground up, managing 5 location chain with 3000+ customers, exceeding $5M in annual revenue • Maintained low operating costs with an efficient business model to facilitate growth with only 35 employees • Managed all financial responsibilities for the full P&L experience of the company including budgeting, financial analysis, capital investments, and lines of credit • Directed creative team to implement monthly direct mail campaigns and annual television marketing • Attended 2 trade shows yearly to consistently build relationships with vendors • Streamlined training programs to ensure high customer service and 100% customer retention • Implemented all company policies and performance management guidelines to ensure 100% compliance • Built and managed a fleet of 12 delivery vehicles • Responsible for product mix to meet demands of the customer demographics in each store location by procuring, merchandising and deploying with store teams • Targeted and negotiated sale to one of the largest rental purchase companies in the nation, achieving a 12% profit margin Show less



Rent Way - HomeChoice

• Regional Manager

  • 1996 - 2003

  • Managed complete operations for 12 stores, growing region to $7M+ in revenue and 20% profit margin • Created unprecedented efficiency in cost reductions reducing charge offs from 7% to 2% • Responsible for all hiring and training, including 12 general managers and 96 staff, developing store managers and promoting within the organization • Built sales programs to drive revenue through marketing and operations, growing revenue by 8- 9% YOY • Managed complete operations for 12 stores, growing region to $7M+ in revenue and 20% profit margin • Created unprecedented efficiency in cost reductions reducing charge offs from 7% to 2% • Responsible for all hiring and training, including 12 general managers and 96 staff, developing store managers and promoting within the organization • Built sales programs to drive revenue through marketing and operations, growing revenue by 8- 9% YOY


Rent-A-Center
• United States
• Retail
• 700 & Above Employee
• Store Manager

  • 1993 - 1996