Service Desk Team Leader

• Aug 2020 - Present

Principal Consultant

• May 2017 - Present

Business Owner Business Owner

System Engineer

• Apr 2020 - Jun 2020

Senior Consultant

• Apr 2018 - Apr 2020

Managed Services Provider Technical Consulting & Client Management Managed Services Provider Technical Consulting & Client Management

Senior Technical Consultant

• Jun 2015 - May 2016

Provide technical support to our clients across many ranges of products and solutions in addition to providing consulting on new project and pre-sales technology solutions. Provide technical support to our clients across many ranges of products and solutions in addition to providing consulting on new project and pre-sales technology solutions.

Service Delivery Manager

• May 2013 - Jul 2015

I manage a team of Engineers that support, Windows Infrastructure, Networking, Voice Communications and ICT Support. My duties include liaising with clients, scheduling time for the engineers site visits and scheduling for project work, staff career development, training and motivation. Overseeing day to day operations of the Helpdesk and remote support operations for our clients Globally. In addition, I am also involved from time to time in Project Management and coordination as well as Technical Account Management. Show less

ICT Consultant

• Mar 2013 - May 2015

Kytec Group are a solutions based IT company focussed on increasing efficiencies and productivity and minimising downtime through technologies such as unified communications, virtualisation, collaboration tools and security solutions.As a trusted partner to businesses of all sizes Australia-wide, Kytec have developed a strong reputation of excellence through their professional approach to implementation projects of all sizes, backed up by their strong support services which ensure business continuity post implementation. Providing services such as strategic consulting, implementation services, project management, software development and network support, Kytec have experience in working with customers of all sizes from small branch offices to large national chains and are well equipped to deliver first class IT solutions and support in your organisation today.Contact us to discuss your business IT needs today. Show less

ICT Consultant

• Apr 2012 - Mar 2013

XciteLogic is an independent ICT consultancy and management company seeking to form long term strategic partnership with organisations that want to innovate via technology. We are a national organisation providing for the technology needs of government, corporate, medical and education clients. Its technology solutions encourage business growth, help students learn, make communication easier and smarter, and build productivity in every sector. Specialties Strategic consultancy, ICT support services and managed services, Solution design and system integration, Training and professional development Show less

Senior IT Consultant

• Mar 2010 - Mar 2012

Deeptech's focus has always been on getting the IT blueprint right and then providing our customers with a strong IT support base to continue to get the most out of their investment. A reliable and effective IT network is the result of listening to the needs and wants of our customers business, clearly articulating our tried and tested solutions and then applying methodical, systemized, best of breed products and services. All of this is then developed and nurtured by a team of people who think big, work smart and stay on the leading edge. Our customers, represent a cross-section of many industries, relying on Deeptech for many different IT products and services. The requirements, though, are usually the same: the technology must support the business, operate reliably and be cost effective. Our customers consistently comment on our ability to think outside of the box and deliver cost effective solutions that work, and backing it all up with outstanding care. If your current IT providers are not getting the results you seek then talk to us, we listen, we think and then we deliver. We get results, its our continued commitment to you and your business. Show less

Auto Body Repairer

• Mar 2007 - Mar 2010

After working in Information Technology for over 25 years, I was feeling a little stale and wanted to do something different for a while and recharge the batteries... I was not intending this break from my regular career to to be more than a year, however after being offered a Mature Age Apprenticeship in Panel Beating I thought I would give it a go. Now I have completed my apprenticeship and returned to my career and first love - Information Technology. After working in Information Technology for over 25 years, I was feeling a little stale and wanted to do something different for a while and recharge the batteries... I was not intending this break from my regular career to to be more than a year, however after being offered a Mature Age Apprenticeship in Panel Beating I thought I would give it a go. Now I have completed my apprenticeship and returned to my career and first love - Information Technology.

Manager SOE

• Mar 1999 - Oct 2006

Design, Develop and Manager and SOE for all administrative desktop computers throughout the university and its campas'. I had a small team of specialists that as a team developed SOE's for Wintel and Mac. Windows 2000 and XP had been developed and testing had begun on a Unix based version. The environment was developed for rapid deployment with a variety of options and a standard application suit. Custom add-ins were also available. Design, Develop and Manager and SOE for all administrative desktop computers throughout the university and its campas'. I had a small team of specialists that as a team developed SOE's for Wintel and Mac. Windows 2000 and XP had been developed and testing had begun on a Unix based version. The environment was developed for rapid deployment with a variety of options and a standard application suit. Custom add-ins were also available.

Printer Analyst

• Jun 1998 - Jan 1999

Moved to Perth and took on a new role as a printer analyst. Supported post sales and installation and configuration of business printer and multi-function devices. Troubleshoot client network connectivity issues specifically surrounding Xerox deployed business solutions.

IT Support Consultant

• Jan 1994 - May 1998

I was employed specifically for my Windows NT 3.5/4.0 experience and was tasked with installation and management of the first Windows NT servers within the Asia Pacific operations. Further, I moved to replace the then current Microsoft Mail server running on Windows for Workgroups 3.11 and install and manage the first exchange 5.0/5.5 servers within the Asia Pacific operations. I then moved into intranet development and internal website development.