IT Manager

• May 2023 - Present

IT Manager

• Mar 2015 - May 2023

The Edmonton Elks are proud members of the Canadian Football League, playing their home games at The Brick Field at Commonwealth Stadium in Edmonton, Alberta. The club has a tradition of excellence with 14 Grey Cup championships (1954-56, 1975, 1978-82, 1987, 1993, 2003, 2005, 2015) and 52 members of the Canadian Football Hall of Fame. Since its founding, the club has been community-owned and remains focused on providing outstanding football memories for Edmonton and all of Northern Alberta. Reporting to the VP of Finance & Business Administration, I was hired as the first IT Manager for the organization, where I created & implemented a strategy to modernize the complete IT infrastructure and to restore faith in the organization’s IT services. Supporting the day-to-day operation of the organization and connected stadium systems requires coordinating with key 3rd Party partners including the City of Edmonton, TELUS, stadium concession partners and building those relationships. - Plan & executed a replacement schedule for all laptops, workstations, network equipment & infrastructure & server hardware - Improved the reliability of game day & event critical systems including stadium concessions, 50-50 draw systems and stadium infrastructure systems - Moved the organization’s email to Office 365 - Implemented a local & offsite backup system with a Disaster Recovery plan - Implementation of server cluster infrastructure and virtualization of servers - Created new Windows 2016 Domain with Azure connected domain services and enabling Single Sign-On services for the organization - Upgraded of the stadium’s Point of Sale system and the network infrastructure to support it - Coordinated the installation of over 140 new Digital Menu Boards and required networking throughout the stadium Show less

IT Consultant

• Dec 2014 - Mar 2015

As the senior employee for Edmonton, I was a supervisor to a junior technician in addition to having responsibility for Business Development within the city and being the customers primary source of contact for support. As the senior employee for Edmonton, I was a supervisor to a junior technician in addition to having responsibility for Business Development within the city and being the customers primary source of contact for support.

Technical Account Executive

• Jun 2012 - Dec 2014

Working as the client’s single point of contact, the Technical Account Executive is the primary source of contact for consultancy, management and issue resolution for all the client’s IT requirements. Main Responsibilities Included: - Providing a single point of contact for on-site and remote support - Scheduling and completing of regular maintenance for all client IT systems - Installation and support of all IT systems from Server & network equipment to workstations & printers - 3rd Party management & co-ordination - Pre-sale audits to compile reports for remediation efforts required to improve the client’s IT infrastructure to the required standards Show less

Client Care Analyst

• Jan 2011 - Jun 2012

One of 2 software support contractors based on-site at Shell’s Chemical, Refinery and Upgrader plant, helping to support over 2000 Vista & W2K users. Responsibilities Include: - Provide on-site 2nd line support to over 2000 users - Ensuring Process and Problem resolution management for local users - Software troubleshooting One of 2 software support contractors based on-site at Shell’s Chemical, Refinery and Upgrader plant, helping to support over 2000 Vista & W2K users. Responsibilities Include: - Provide on-site 2nd line support to over 2000 users - Ensuring Process and Problem resolution management for local users - Software troubleshooting

Infrastructure Technician

• Dec 2003 - Apr 2010

In a team supporting over 80 Windows servers and more than 1200 users, including visually impaired staff and clients spread over 30 sites nationwide for one of the country’s top 50 charities. Main Responsibilities Included: - Supporting the ITIL focused Help Desk at a 3rd Line level - Backup Infrastructure and Disaster Recovery maintenance & support - Active Directory, Microsoft Exchange, DFS & DFSR support, maintenance and upgrades - Group Policy management - SQL server administration, including a load balanced SQL cluster - Future technology assessments and financial planning As well as those core responsibilities, I was involved in many projects, including: - The virtualization of the server base using Microsoft Hypervisor - Consolidating then moving over 1200 mailboxes to a new Active/Passive Exchange 2003 cluster - A national rollout of the Cisco AVVID phone system - Upgrading all site servers to Windows 2008 and 2008R2 - Evaluating, costing, purchasing and installing a HP EVA fiber disk array to replace the existing MSA system on budget. under tight deadlines Show less

IT Support Contractor

• Nov 2001 - Jun 2003

Working for the then third biggest bio-tech drug discovery company in the world. At the time the company were moving from disparate offices to a purpose built research facility. Responsibilities Included: - 1st - 3rd Line Support, working within their small UK IT team - Helping plan and execute a W2K rollout and upgrading their office suite - Helping plan and execute the upgrade from Exchange 5.5 to 2000 - Migrating all of their workstations to a new transatlantic domain structure - Research, plan and execute the purchase of a Cisco AVVID VoIP telephony system Show less

IT Support Contractor

• Sep 2001 - Sep 2001

Responsibilities Included: - 1st-2rd Line Support - One-to-One user training - Creating an Individual Image library for improved Disaster Recovery Responsibilities Included: - 1st-2rd Line Support - One-to-One user training - Creating an Individual Image library for improved Disaster Recovery

Network Analyst

• Jan 1996 - Sep 2001

BAE Systems is the world’s 2nd largest Defence contractor, and the joint 3rd largest Aerospace and Defence Company in the world. I was based at the head office of BAE Systems helping to support over 1400 users. Network Analyst – Responsibilities Included: - 3rd Line Support - Novell & Windows User Management, File Security and Backup administration - Server support of over 50 Windows and Novell servers - Network caballing and support of the fiber-to-desk network Junior Engineer - Responsibilities Included: - 1st and 2nd Line Support - Asset Management, technical assessments and equipment orders - Deputy Team Leader in a Team of Eight - One-to-One Technical Training of clients and colleagues Show less