Experience

Baillie Gifford

• United Kingdom
• Financial Services
• 700 & Above Employee

• SAM Analyst

  • Feb 2019 - Present



State Street

• United States
• Financial Services
• 700 & Above Employee

• IT Security Administrator

  • Jun 2014 - Feb 2019

  I am currently working at Statestreet, where my main duties focus around security administration function across a wide variety of platforms and applications (Active Directory, Web based applications, State Street core applications etc). I setup, maintain and delete users on computer systems to fulfil authorised requests. I have to prioritise each task in an effective and timely manner. I am currently working at Statestreet, where my main duties focus around security administration function across a wide variety of platforms and applications (Active Directory, Web based applications, State Street core applications etc). I setup, maintain and delete users on computer systems to fulfil authorised requests. I have to prioritise each task in an effective and timely manner.



Atos

• IT HelpDesk 1st Line Support Analyst

  • Nov 2013 - Jun 2014

  Working for Atos via Adecco my duties in this role is to handle calls for the NHS contract, giving support for 150+ applications. When a first time fix is not available I must effectively communicate with the end user and escalate tickets appropriately. I provide help in calls for issues with Outlook, MS office applications, Citrix, active directory, shared drives, printers, PC advice and more. Working for Atos via Adecco my duties in this role is to handle calls for the NHS contract, giving support for 150+ applications. When a first time fix is not available I must effectively communicate with the end user and escalate tickets appropriately. I provide help in calls for issues with Outlook, MS office applications, Citrix, active directory, shared drives, printers, PC advice and more.



The University of Edinburgh

• IT & AV Technician

  • Jun 2012 - Sep 2012

  I completed a full-time summer placement within an IT support team over the busy summer period. Duties included first and second line support, and managing audio visual equipment responsibilities. I assisted with the migration to Windows 7 across the school. I gained hands-on experience in IT support and thorough working knowledge of processes, procedures, equipment, and operating systems in use at the University. I completed a full-time summer placement within an IT support team over the busy summer period. Duties included first and second line support, and managing audio visual equipment responsibilities. I assisted with the migration to Windows 7 across the school. I gained hands-on experience in IT support and thorough working knowledge of processes, procedures, equipment, and operating systems in use at the University.



Shepherd and Wedderburn

• General Assistant

  • Dec 2005 - Aug 2009

  I performed a wide range of administrative tasks including data entry, delivery of internal mail, and management of incoming telephone inquiries. I maintained printer pools and dealt with faults promptly and effectively. I was responsible for the maintenance of all photocopiers, resolving problems quickly to ensure a reliable service at all times. I gained excellent communication skills, problem-solving skills, and IT skills. I performed a wide range of administrative tasks including data entry, delivery of internal mail, and management of incoming telephone inquiries. I maintained printer pools and dealt with faults promptly and effectively. I was responsible for the maintenance of all photocopiers, resolving problems quickly to ensure a reliable service at all times. I gained excellent communication skills, problem-solving skills, and IT skills.