Experience

Solihull Community Housing

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Charges and Income Manager

  • May 2019 - Present

  Effective management of the Charges and Income team, with a clear focus on the customer. To effectively and manage the activity's of the team ensuring we are creating a culture of high performance and trust. Determine the most effective way to run the rent and service charge team resources and designing of effective KPI's. Ensure the preparation of annual statutory accounts for all variable service charge payers. Management and preparation of the budget and forecast for the service and rental charge area. I also manage the Right to Buy and Leasehold Officer and the responsibility for delivering key sales services to existing residents, such as resales, staircasing, Right to Buy, and lease extensions. Show less



Solihull Metropolitan Borough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Rent Arrears Team Leader

  • Jan 2008 - May 2019

  Responsible to the Neighbourhood Services Manager, to help provide and deliver a high quailty income collection service for the people of Solihull. Ensuring that my service orientated outlook and attitude, in addition to a passionate desire to help people and make a difference is adopted which helps return positve results in achievement of income collection.I currently manage 15 staff on a day to day basis, which helps maximise the income and minimise the arrears for Solihull MBC/Solihull Community Housing, in an efficeint, customer focused and approachable way.My key responsibilities are to provide leadership and direction to the staff, ensuring effective communication within the team and between departments. To also promote self development and ensure successful management of team members. I also fully support customers as soon as they fall into arrears, instigate appropriate repayment arrangements and upon default ensure that any enforcement action taken is in compliance with Solihull MBC's policy and the pre-action Court protocol.I also ensure that the team delivers the highest level of customer service with a clear focus on tenancy sustainability, while maximising the rental income stream. By giving good advice and support to customers, building links with the customer in an approachable, sensitive and fair manner and by doing so showing professionalism yet an assertive approach at all times, but striking a balance with empathy and understanding of the issues faced by customers on a daily basis.I have a clear understanding of Solihull MBC/ SCH policy and procedures and follow these when taking action to recover monies outstanding to the authority. I have an up to date knowledge base surrounding Welfare Reform, Localism and Equality & Diversity. Show less

• Accounts Manager

  • Nov 2003 - Dec 2007

  Prevention and sustainability of tenancies, working with both external and internal customers.Enforcement Accounts Manager, dealing with all cases from NoSP to eviction. Successfully attending court and defending the councils interests when speaking to defendants and legal professionals. Dealing with all elements of financial inclusion matters, to help sustain tenancies or enforcing the Housing Act 1985 when in breach of the tenancy conditions.



Provident Personal Credit

• Chelmsley Wood

• Agency Development Manager

  • Sep 1999 - Oct 2003



Crazy Georges

• Chelmsley Wood

• Accounts Representative

  • Sep 1997 - Sep 1999



HFC Bank

• Banking
• 300 - 400 Employee

• Bad debt recovery officer

  • Apr 1997 - Sep 1997



Premier Associates

• Located in Birmingham

• Bailiff

  • Feb 1996 - Apr 1997