Experience

Virgin Atlantic Cargo
• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee
• Regional Operations Manager - (Asia, Middle East and Africa)

  • Sep 2020 - Present


Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Product Manager - Customer Experience

  • Mar 2019 - Aug 2020

  Responsible for: - Shaping the vision and development of new aircraft cabins and seats for the incoming A350 and A339 - Defining the on-board service propositions and soft products, to differentiate and elevate the customer experience - Leading the CX strategy for new route start-ups Responsible for: - Shaping the vision and development of new aircraft cabins and seats for the incoming A350 and A339 - Defining the on-board service propositions and soft products, to differentiate and elevate the customer experience - Leading the CX strategy for new route start-ups

• Manager, Products and Partnerships

  • Feb 2016 - Mar 2019

  Responsible for: - Product Development - Cool Chain / Healthcare - Joint Ventures - Interline- eBusiness

• Business Change Analyst

  • Jul 2011 - Mar 2019

  Managing cross-functional projects, as part of the Business Development team within Virgin Atlantic Cargo. Responsible for developing and delivering a new cargo product strategy, strengthening our customer proposition by improving our capabilities in the express and temperature controlled cargo market. Roles and responsibilities include: - Extensive supplier and stakeholder management - Business case delivery / presentation- Business analysis / business process re-engineering - Workshop facilitation / training - Global roll-out / implemetation of business-wide changes Show less



Southern Housing Group

• United Kingdom
• Leasing Real Estate
• 1 - 100 Employee

• Business Improvement Officer

  • May 2008 - Oct 2011

  - Project managing company-wide reviews of systems / processes relating to Housing or other internal support functions (including IT systems) - Providing advice / support / consultancy up to director level on approaches to business improvement - Championing a customer-led approach to process / system design - Developing and delivering a 12 week training course for staff on 'Systems Thinking' and business improvement techniques - Project managing company-wide reviews of systems / processes relating to Housing or other internal support functions (including IT systems) - Providing advice / support / consultancy up to director level on approaches to business improvement - Championing a customer-led approach to process / system design - Developing and delivering a 12 week training course for staff on 'Systems Thinking' and business improvement techniques



East Sussex County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Support Officer

  • Aug 2006 - Apr 2008

  - To provide helpdesk support for frontline staff on core systems / applications - To assist with development of systems, reacting to both changes in legislation and staff need - UAT testing of updates to core systems - Training of staff on core systems - Systems Administrator duties (e.g. controlling access, permissions etc) - To provide helpdesk support for frontline staff on core systems / applications - To assist with development of systems, reacting to both changes in legislation and staff need - UAT testing of updates to core systems - Training of staff on core systems - Systems Administrator duties (e.g. controlling access, permissions etc)