Information Technology Infrastructure Engineer

• Jan 2023 - Present

As a member of the IT Infrastructure team within a growing entity under the majority ownership of United Airlines, I've successfully spearheaded a pivotal migration within our Microsoft Azure tenant. The transition from a traditional system-building method to modern Hybrid cloud management using Microsoft Intune has significantly enhanced our operational efficiency. Strategic use of PowerShell, Visual Basic, and Batch scripting and automation has notably reduced the time required for troubleshooting non-standardization issues by our support team. This approach has facilitated a seamless deployment of crucial programs, thereby bolstering service continuity and efficiency throughout our extensive network. Responsibilities in this role included: • Spearheading the transition from on-premises Group Policy to Microsoft Intune configuration policies, enhancing system efficiency. • Developing and implementing custom scripts to resolve diverse challenges in the systems environment. • Leveraging PowerShell for auditing access, implementing changes in cloud and on-premises environments, and generating insightful reports. • Developing enrollment and asset management procedures using Windows AutoPilot in a Hybrid Environment. • Taking care of escalated requests, effectively reducing the workload on the Infrastructure Management team, and improving response time. • Migration of legacy applications to Microsoft Intune for seamless, automated, and silent deployments. Show less

Information Technology Specialist

• Mar 2022 - Sep 2022

As a technology liaison, I am responsible for educating end-users on safe usage practices, and resolving Level 2 and Level 3 technical issues. I also conduct constant analysis of infrastructure to optimize the relationship between students and teachers in K-12 education. In addition, I am responsible for system administration for virtualized and bare metal servers, utilizing technologies such as VMware ESXi, Hyper-V, VirtualBox, Dell EMC, and HP Enterprise. This includes managing Windows Server roles such as Active Directory, DNS, SQL, FTP, and Print Spooling, as well as Hybrid Azure AD management. I also provide one-on-one technical training to technicians from each school, covering repairs and maintenance for Lenovo and HP Chromebooks, including battery and screen replacements, troubleshooting, hinge repair, and best practices for conserving technology and operational budget. Show less

Chief Executive Officer

• Feb 2019 - Aug 2021

As a technical consultant, I have extensive experience in reviewing and providing creative technical strategies for small and medium-sized businesses. My proactive approach to building relationships with clients has resulted in improved cost-efficiency for most clients by 20%. Additionally, I have experience in installing and maintaining virtualized and bare-metal Windows Server environments across a variety of industries, including retail, law, and medical. I have also produced quarterly technical reports from ERP tools such as SAP to strengthen client confidence in our role as technical partners. Furthermore, I have a proven track record of building and maintaining recurring, mutually beneficial relationships with vendors to provide additional offerings and solutions to clients. Prior to the impact of COVID, I was responsible for servicing 20 small to medium-sized clients and leading a team of 5 employees. In my role as a business development team leader, I have collaborated with the sales director to utilize industry-proven lead generation methods, taking inspiration from the SECI Model for client relationship development. I maintain a strong focus on the MSP Sales Funnel, and have established partnerships with several leading industry vendors, including Dell, Barracuda, Solarwinds, Cisco, 3CX, and Verkada. Show less

Chief Information Officer

• Aug 2019 - Jan 2020

As an experienced systems administrator, I have a proven track record of performing secure systems administration for Windows Server infrastructure. I have a deep understanding of cybersecurity insurance regulations, have successfully integrated proprietary digital signage solutions and led a Hybrid-Analog PBX upgrade to VoIP. In addition, I am well-versed in O365 Tenant Administration and Systems environment maintenance, and have experience in implementing MDI/System Image deployment to keep up with sales staff turnover and establishing onboarding/offboarding protocols. I have also set up Site-to-Site VPN/Remote Tunneling access for remote executive users. My technical expertise includes diagnosing and resolving Level 3 Tickets, implementing changes that avoid network instability, and providing backup services and round-the-clock support to all site locations. In the event of a major incident, I have demonstrated the ability to quickly restore core infrastructure, as demonstrated by my ability to bring the system back online in less than 12 hours following a ransomware attack on a Friday night. In addition to my technical responsibilities, I have also worked alongside other Officers of the holding company to develop and monitor the annual IT budget. Through my efforts, we have successfully cut unnecessary licensing costs, increased network performance and security, and reduced the annual IT budget by 26% despite increased functionality. Show less

Information Technology Consultant

• Nov 2018 - Aug 2019

With the assistance of an amazing team comprised of dedicated individuals, I work with company clients to address their needs and objectives utilizing the power of information technology - all while providing efficient solutions to strengthen the integrity of their IT systems. With the assistance of an amazing team comprised of dedicated individuals, I work with company clients to address their needs and objectives utilizing the power of information technology - all while providing efficient solutions to strengthen the integrity of their IT systems.

Freelance Technician

• Sep 2018 - Nov 2018

In order to diversify my experience and skill set, I began a Part-Time Technician position at NPi Audio Visual Solutions. This allowed me to assist in large scale productions, such as the Patient Experience Summit in Cleveland, OH (hosted by Cleveland Clinic), and assist in the logistics and asset tracking of many other events that require the trades of the production industry. I also have experience in large format productions with Barco FSN Switchers and Tricasters (all models ranging from mini to the 8000). Show less

Warehouse Technician

• Jun 2018 - Sep 2018