Darren Raiteri

Care Coordinator at Blue Care
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Brisbane Area
Skills

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Bio

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Credentials

  • Foundations of Human Resources (Cert 4)
    -
    Jul, 2006
    - Oct, 2024

Experience

  • Blue Care
    • Australia
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Care Coordinator
      • Oct 2022 - Present

      Managing a team of 13 staff for NDIS and QCSS funding Managing a team of 13 staff for NDIS and QCSS funding

  • UnitingCare Community
    • Australia
    • Non-profit Organization Management
    • 300 - 400 Employee
    • Business Support and NDIS SME - secondment
      • Nov 2021 - Dec 2022

      Maintain SME level knowledge of the NDIS for UCC and Blue CareCommunicate and embed changes to the NDIS across the businessSupport and coach regions to analyse business requirements and NDIS financial performance, identify solutions for system and business process design and support implementation of solutionsAnalyse NDIS business performance, identify issues and work with Managers and Operational teams to resolveSupport local area service teams to build capacity in relation to understanding and analysing customer transactional data, problem solve NDIS billing exceptions and claiming failures, and provide mentorship and coaching to optimise revenue outcomesWork with the GMs, Disability Service Managers, Integrated Service Managers, Business Support Coordinators, Business Process and Enablement team, NDIS leadership teams and UCC Operational Teams to assist with building knowledge and capabilityProvide input into strategy, direction, and business decisionsRegular systems administration tasks to ensure timely billing and claiming of NDIS servicesContinuous improvement, coordinate activity and organisational responses, and engage with relevant stakeholders

    • Support Coordinator - secondment
      • Sep 2021 - Nov 2021

      Liaise with numerous internal and external stakeholders including NDIS Participants, the NDIS, nominees, service providers etcAttending planning meetings and advocating on behalf of NDIS ParticipantsResearching, evaluating and recommending different products and services, and coordinating delivery of selected servicesUnderstanding and explaining complex legislation in simple termsStaying up to date with new products, providers, processesCompleting all documentation including plan reviews, change of circumstance reviews and ROCsMeeting billable hours requirements and KPIs

    • NDIS Team
      • Jul 2018 - Sep 2021

      Assisting with establishing processes and workflowsExpertise across all NDIS processes and documentation including Service Agreements, ROCs, Participant Profiles etcDriving end to end SIL QuotesLiaising directly with NDIA, families, senior managers, managers and project staffProcess improvement and correction of errors on company templatesPRODA portal access and checks

    • Liaison Officer
      • Apr 2016 - Jun 2018

      After a brief stint as a temp, a permanent role was created to utilise my skill set and experience. Duties include being a liaison point for management, staff and government agencies, project work and process improvement, Safety Contact for the region and WHS oversight for over 25 facilities, senior manager email and calendar management, government reporting and compliance, and relief team supervision.I was also a key member of the management team that received a superior rating for a recent recertification audit, and was solely responsible for WHS of all 28 facilities.

    • Rosters and Admin
      • Nov 2015 - Apr 2016

      Manage roster process for up to 20 facilitiesEstablish new processes and templates

  • Exclaim IT
    • Australia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Connections Partner
      • May 2015 - Oct 2015

      Business development, sales, client visits, candidate interviews, shortlist presentation, actively managing candidates before and after placement, dispute resolution, negotiation, managing expectations, account strategy. Business development, sales, client visits, candidate interviews, shortlist presentation, actively managing candidates before and after placement, dispute resolution, negotiation, managing expectations, account strategy.

  • APRG
    • Australia
    • Human Resources Services
    • 1 - 100 Employee
    • Relationship Manager
      • Mar 2007 - May 2015

      Sales, account management, business development, candidate interviews, client visits, account planning and strategy, managing candidates before, during and after placement, managing expectations, negotiating, locking in PSAs, training and mentoring junior staff, directing teams for project work, talent identification and pipelining, dispute resolution. Sales, account management, business development, candidate interviews, client visits, account planning and strategy, managing candidates before, during and after placement, managing expectations, negotiating, locking in PSAs, training and mentoring junior staff, directing teams for project work, talent identification and pipelining, dispute resolution.

Education

  • Deakin University
    Foundations of Human Resources, Human Resources Management/Personnel Administration, General
    2006 - 2007
  • University of Southern Queensland
    Bachelor of Business, Major in Banking and Finance
    1990 - 1992

Community

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