Experience

Camelot 3PL Software

• United States
• Software Development
• 1 - 100 Employee

• Support Analyst

  • Jan 2020 - Present



XPO Logistics, Inc.

• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee

• IT Client Support Intern

  • Jun 2019 - Aug 2019

  Provided technical support in relation to the XPO Direct website, XPODcross dock android application, and any database issues that arose inorder to fulfill service level agreements with clients for 11warehouse locations. Tested and provided input to the development and client support teamsregarding potential software and application defects. Generated process documentation for employee manuals dedicated to IT Client Support tasks for the XPO Direct team. Provided technical support in relation to the XPO Direct website, XPODcross dock android application, and any database issues that arose inorder to fulfill service level agreements with clients for 11warehouse locations. Tested and provided input to the development and client support teamsregarding potential software and application defects. Generated process documentation for employee manuals dedicated to IT Client Support tasks for the XPO Direct team.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Interior Communications Electrician

  • Oct 2012 - Oct 2016

  Accurately determined the root cause of technical and process failures with over 100 pieces of electronic equipment on board, including telephone and communication circuits, alarm systems, and engine control devices. Coordinated and implemented a detailed planned maintenance and miscellaneous tasks schedule for four directly-trained personnel. Coordinated team of personnel through the engineering portion of shipboard inspection prior to ship’s deployment which led to a successful ship evaluation.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Warehouse Associate

  • Nov 2011 - Sep 2012

  Established a personalized approach to processing, packaging, and shipping an average of 70 orders an hour accurately. Mentored 10+ warehouse associates while continuing to consistently rank in the top 10% for speed and accuracy of order processing. Persuaded management to implement a system that prevented associates from attempting to unscrupulously lighten their workload at the expenseof other workers, which resulted in an increase in overall morale of workers and an increase in production.



School Zone Uniforms and Accessories

• United States
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • Oct 2009 - Oct 2011

  Developed an efficient presentation of uniform merchandise on the sales floor and maintained store layout. Negotiated uniform contract with local school which increased storeprofits by 40%. Implemented an inventory management system in Excel that helped toincrease sales by 7%. Developed an efficient presentation of uniform merchandise on the sales floor and maintained store layout. Negotiated uniform contract with local school which increased storeprofits by 40%. Implemented an inventory management system in Excel that helped toincrease sales by 7%.